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How does this affect BB's service?

As a custmer of BB's online video rental service, what does this mean to me? (I'm not a shareholder) Does this increase or decrease the shipping time on the movies they send to me? (5-6 days is the usual shipping time)

probably better service.

probably better service. with blockbuster now averaging the same shipping as netflix almost everywhere (with the new service centers), things are really improving. combine it with netflix's slowdown in service, e.g. the new "shipping tomorrow" delay, it looks like we are in for a competative slugfest.

CashForFlow

I haven't heard of the ‘new’ shipping tomorrow delay. Wasn't that always a possible statement from Netflix regarding shipping times? As for the new DC's with Blockbuster it's still a wait and see situation for most here - most of the new DC’s are not operational for now. Blockbuster will certainly improve long-term though.

goober22

4 of the last 5 movies that Netflix got back all went to "shipping tomorrow". Yesterday they had received one back before 6:30am, per my email, but its replacement still shipped out today (well, as of right now it says "shipping today" at 2:01pm). What's sad is that I only get 3 day delivery anyway. In 5 days my month will be up and I'm going to try BB out for a couple of months.

ghlu

Same here. 4 of the 6 DVDs I received (or going to receive) all got this "shipping tomorrow" thing. Same thing happened to me last month and some of the DVDs that got delayed were shipped from the local DC, so there are definitely some throttling. I guess I'll switch to BB if this keeps happening.

J-Bird

They received 6 movies from me yesterday before 8am, and all said Shipping Tuesday within 4 hours. I called about it and didn't really get a good answer, but the CS rep was very nice and apologetic. I talked to her for about 20 minutes explaining all of the issues I have seen over the last few months, and I even mentioned this site as a place where I hear about other issues (she said she ran across this site like a week ago, but didn't have time to read up on anything).

She wound up giving me 25% off my next three months to alleviate the frustration of the 2nd day delivery.

They received another 2 of my movies today and they quickly went to Shipping Wednesday instead of shipping today. I called again and the CS rep had a decent explanation that I'll have to take as the best answer I could have gotten from them. He said that their customer base has increased dramatically over the holidays from their fliers, gift subscriptions, and the free trials that were placed in new DVD players. Because of the huge influx in new customers, they said the distribution sites were having some problems getting movies out right away, and were shipping a lot of orders "next day".

It does in fact say that this may happen in their FAQ's, although it has been a rare occurence in the past. I say give them a couple weeks to get everything sorted out after the holidays. I bet they get back on track before Februrary rolls around.

LaWilson

I called today and got a similar apologetic answer about my dvds being sent out tomorrow vs today. At least it isn't happening to just me.

basass

The article is about Blockbuster losing their bid for Hollywood and you guys are bragging or inquiring about shipping times? Well, if I may join, Netflix is faster nearly everywhere. period.
Netflix is in Hawaii, BB is not, just for an example of how they are more advanced in the business. I mean Netflix has 2.3 Mil. subscribers. That is far more than BB will even have for quite some time. Besides, having that many subscribers is something great, but having that many subscribers and keeping nearly all of them happy with shipping times is another greatness in itself. Netflix is the bomb in every way, you just have to pay a little more for it, that's all. Just like all things in life I guess? I mean do you want a corvette or a ferrari? Netflix has 25 distribution centers well oiled and running on all cylinders, as opposed to BB who just began online service in Aug. 04 and are not exactly shining as far as I can tell. The decision is clear? The time is now. Which side are you on?
It couldn't be more clear to me. I mean, I have spent thousands of dollars at BB in the past, before I discovered Netflix three years ago. Now I feel like I was always wanting to get away from BB I just didn't have the vehicle. Now that I have Netflix, I could never switch back. But that's just me.

"The article is about Blockbuster losing their bid for Hollywood and you guys are bragging or inquiring about shipping times?"

Well, we could talk about Greco-Roman architecture which is neither Greco nor Roman. Discuss. ;-)

"as opposed to BB who just began online service in Aug. 04 and are not exactly shining as far as I can tell. The decision is clear? The time is now. Which side are you on?"

I'm a customer of both BB and Netflix. I WAS planning to dump BB but they dropped their price to 15 a month. So I decided to stay a little longer, and yeah, the shipping is horrendous. However, now that they have opened up more distribution centers I am willing to give them a little time to get things rolling. After all, as you point out, they have been in this online rental business thing only since August 2004. The demands of this different way of renting must've caught them off guard and as a result, they might be suffering from some growing pains. If the shipping improves, I will stay with them. If it stays the same, or gets worse, I will dump BB.

goober22

-said by: bassass

-quote
"but having that many subscribers and keeping nearly all of them happy with shipping times is another greatness in itself. Netflix is the bomb in every way, you just have to pay a little more for it, that's all. Just like all things in life I guess? I mean do you want a corvette or a ferrari? Netflix has 25 distribution centers well oiled and running on all cylinders"
-end quote

So what if they hava a Ferrari, if they drive it like a Yugo! I have been a Netflix customer for 2 years this Feb. The first year was good, even though I only got 3-day shipping, turnaround out the door was same day, top of the queue. Since about last April, more than half my movies fall into the "shipping tomorrow" status. It takes 5-6 days to get them back to Netflix but still 3 days to get to me. (A slow down in Netflix receiving?) Still no improvement in shipping to me in NW Florida - 3day delivery. Yet I pay the same amount as others that same they get great 1-day service.

After 2 years and no improvement for me, (actually it has gotten worse with slower shipping), I'll be moving over to BB in 3 more days when my month is up at Netflix. Even if they are not better, they are cheaper, they have added to their inventory and have pretty much the same selection (sometimes more - .hack anime, LOTR extended sets, etc.) and they offer 2 free in-store rentals per month. Also, they are supposed to fire up the local store shipping sometime this year. I'll try them and give them a few months and see. It can't be worse than the service I get now at Netflix.

Some people really belong at Blockbuster or Walmart. I think maybe the three companies should just have an i.q. test for a random set of subscribers to see who will win. I would put serious $ on NFLX.

mike

Speaking of IQ goober22, could you try to communicate a little better than a 10 year old? What the hell does IQ have to do with anything in this discussion!?

Al

There is always Wal-Mart's answer to the online rental game...

online bollywood movies

I think all three companies should only have an IQ test of a random set of subscribers to see who will win. I would seriously $ NFLX.

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