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Mark Pierce

What's the difference between this number and the ones you have posted on the top left of your website with the header, "Contact Netflix"?

Mark Pierce

Nevermind. Boy.. I wish I could take back my question. I know. I know. It's BLOCKBUSTER, not NETFLIX! Feeling goofy, Mark

I sure would like to know what good it does to call up customer service. You get the same canned response, no real answers to your provlems, no increase in better service.

boardwalk_angel

RE: the last comment, that's not quite true. I received a disc that turned out to be scratched...& unplayable after about an hour into the movie.....I called customer service right then...& they emailed me an extra free store while I had them on the phone.
Helped my mood, for sure.

boardwalk_angel

oops..that's an extra free store coupon...I meant to say.

Ron Taylor

My main problem is with how difficult Blockbuster makes it to actually "contact us" /them. Recently I got an email notice that BB had received BACK a movie I had never received! I tried in every way to get a text message to them to no avail. I have received two discs in the last two weeks that were broken in half on one side. They do replace them quickly but it makes me wonder if perhaps the erratic service recently is some kind of internal sabotage going on. I had cancelled my membership in favor of just having Netflix and it was no problem to write them a "why" message in the window that popped up. But can't get that again. Also I notice that about a third of the discs come to me with the 1st flap already open! I noted how easy it opened but this is disconcerting to all but postal employees. RT

Sasan Soltani

Dear sir,

I am member of blockbuster reward program and usually I got one coupon every month, I was wondering why have not recieved any coupon for the last three months.
My previous E-mail address was ssoltani@imbsen.com

Thank you Sasan Soltani

Rachel

The phone number posted is just for the Blockbuster Online Customer Service. They do not help you with store issues. It's the usual run-a-round with no answers.

nemm

actually I had a question about a store and they were happy to help me at that customer service number

jeff

netflix is totally messed up. I could not access netflix most of the time. I cancelled today because netflix never remembered my password and never responded to my rquest for help. netflix can go to hell. I understand that blockbuster sucks, too.

Angel Hater of Blockbuster

Yea i'll agree blockbuster.. sucks... i set up a membership 2 weeks free deal.. requested 3 movies.. they never came. i called after a week, they said it was sent out.. still nothing. so i tried to cancel before my 2 weeks.. but they showed i got the mail. I never received anything, and they never cancelled me.. so i played cat and mouse for about 3 months with the bills by email, finally just cancelled my credit card.. let them try and bill me now... of course i'm still going through the phone and email since i'm sure they'll be sending it to some type of collection agency.. and to be honest... i want my 64.16 back. I never got to try anything, and three movies wouldn't even cost that much money... i'm sure i'll never see the money, but that same dy i cancelled my credit card i also cancelled my membership at the blockbuster store. Thought it was suppose to be easier.. less of a hassle... but turned out to be a waste of time and money, and i probably will hate blockbuster.. erm.. forever.

Personally i could see if it got lost in the mail, but is that MY fault?

Charles

I am tryin to contact blockbuster, and this dept is closed at 7pm. Their computer system does not work good considering that they're charging me on a old Account not the one specified as my current billing account. Not to mention, the website doesn't offer a customer support phone. A company with any concern for its customers would put the phone on each envelope mailed out and at least on the website.

nona

hi could u please send me blockbusters' service no.. this no is not valid..doesnt; go throu ..it keeps on saying this call can;t be proceess please call later.. after u select the oppstion fm the manu..
please send me other no .where i can contact them. i am already member with them and having really hard time getting movies on time.t hanks.

Disappointed Blockbuster User

After two months with Blockbuster, I'll never again say a bad word about Netflix.

Blockbuster movies take twice as long as Netflix to reach me. With Netflix I got twice as many movies with the same 3-movie plan.

The Blockbuster que order is meaningless. I always get the least popular movie from the que. With an occasional exception, Netflix followed the order of the que.

According to every survey here and on the yahoo nmetflix vs blockbuster survey, blockbuster delivers films 30% faster.'

You seem like the exception, people here univerally report quicker turnarounds (18 films per month) with blockbuster than Netflix (12 per month)

Renee

We started our Blockbuster.com membership in late July and it was going so well...... then we went on vacation (expecting to have all three movies in our hands) .. came home after a week and Still didnot have our third movie shippped....
we went to watch Cat in the Hat (it was SCRATCHED)... they sent out Piglet (immediately as a replacement) and it is CRACKED......
meanwhile I still haven't received the third movie and it's been about 2 weeks now... I am cacnelling.....

Julie

I cancelled my membership with Blockbuster in plenty of time before my due date. Yesterday I noticed they had charged my account again, since I wasn't expecting this I had had a bunch of very small debits come through on my account in which my bank charged me $34 a piece. Over $300 worth. Blockbuster said it was because I never returned a movie, however I did. No notice was ever sent to me and when I checked my account online it stated I had no movies out. They gave me back my membership dues, but wouldn't assume responsibility for the overdraft charges at my bank. This company is pathetic

I sent an email to blockbuster.com after not being able to find their number on their site, when my reply came 2 days later, it wasn't even a real reply from a person. It listed the faq's from their site in the email which didn't answer my question at all. I have switched to Netflix and their customer service is great...movie selection is better, new releases are more readily available, you don't have to wait forever and they are quick to handle any issues that arise

wickidchick

I sent an email to blockbuster after getting my bank statement that showed blockbuster online made 3 separate debits $21.48 each all in just one day from my checking account. I had an account with them a long time ago but was also cancelled a long time ago. They told me they couldn't do anything about this problem and that I would have to talk to my bank to prevent future charges. I even told them I had better not get any more charges anyhow and that I wanted my account credited for this fraud/theft. They told me that they could not delete my bank information from their system...that they were not allowed to do that. I thought BULLSHIT...somehow you, BLOCKBUSTER, are debiting my account ILLEGALLY and that it best stop. They argued that they will continue to do this unless I talk with the bank. BLOCKBUSTER SUCKS ASS AND NO ONE SHOULD HAVE TO PUT UP WITH THEIR BULLSHIT. THEY ARE LIEING STEALING THEIVING BASTARDS!!!!! Charging my account $65 in one day back to back! BULLSHIT!! People watch out!!

laronm

BLOCKBUSTER SUCKS!!! I just signed up too say that ..I canceled them weeks ago and today I got a charge on my card. After an hour of trying to figure out how to contact them ( you'll have better luck trying to find bin ladden then there CS number) I stumbled across this site found the number and been on hold for 45 mins now theres not that many people calling blockbuster WTF Im pissed because its the holiday weekend and I don't need misc charges on my card...PEACE!!

itsnotfair

Blockbuster is the worst company on the planet. Store manager Scott in council bluffs iowa at woodbury ave location is very rude. He refuses to give you his employee number or last name. He laughs in your face in the store and on the phone saying nothing will be done for you and that its your fault because they lost the movies you returned. Its not my fault of an employee stole them. They said they would look into it and get back to me. Then I get a letter in the mail from a collections agency. Hmm oh we took care of it alright. Scott should not be a manager. I was a manager of a huge corporation for 5 years. If I was the owner of that store and saw the way Scott treated customers he would be fired right away. Customer service “customer care” passes the buck and said the account was closed and I would be getting refunded. Thats not the case. I find out the account was still open even though I went to the store and they said it was closed as well as calling customer care to close it. Company is full of lies! They still have my $20 which I shouldn't of had to pay because I returned the movies. I didn't want it on my credit so I paid it. I still haven't received an apology from blockbuster and I haven't received one from the store manager. Netflix is the best thing out there. I encourage you to cancel your blockbuster membership and join a company that has great deals and great customer service. Netflix rocks!

itsnotfair

Blockbuster is the worst company on the planet. Store manager Scott in council bluffs iowa at woodbury ave location is very rude. He refuses to give you his employee number or last name. He laughs in your face in the store and on the phone saying nothing will be done for you and that its your fault because they lost the movies you returned. Its not my fault of an employee stole them. They said they would look into it and get back to me. Then I get a letter in the mail from a collections agency. Hmm oh we took care of it alright. Scott should not be a manager. I was a manager of a huge corporation for 5 years. If I was the owner of that store and saw the way Scott treated customers he would be fired right away. Customer service “customer care” passes the buck and said the account was closed and I would be getting refunded. Thats not the case. I find out the account was still open even though I went to the store and they said it was closed as well as calling customer care to close it. Company is full of lies! They still have my $20 which I shouldn't of had to pay because I returned the movies. I didn't want it on my credit so I paid it. I still haven't received an apology from blockbuster and I haven't received one from the store manager. Netflix is the best thing out there. I encourage you to cancel your blockbuster membership and join a company that has great deals and great customer service. Netflix rocks!

SheriFaerie

I canceled my Blockbuster membership after noticing that some of my favorite movies, had very long waits, or were completely unavailable and no telling when they would become available again. I was previously a member of Netflix, but canceled to give Blockbuster a try (I did like the idea I could get coupons for in store rentals w/ BB--which, I know, I could have rented the movies that were unavailable online at the actual store. However, it is not often I actually ended up taking advantage of these coupons as I don't drive and can very rarely GET to the nearest Blockbuster, hence having the online membership, to begin with). Anyway, I used the Blockbuster online cancellation process, which didn't seem to quite "register" with them, as they sent me the next 3 movies in my queue, although under my account they listed the next billing date as N/A. I don't know what they are trying to pull, but I am half expecting another bill now and sincerely doubt they will credit it once I call the above CS# and confirm the cancellation in person. I tried to call tonight, but they were closed. *sigh*
I would choose Netflix over Blockbuster any day. Even if they don't have a faster turnaround for movies than BB, at least 99% of their movies are available when you request them. Plus, they actually send you the movies in the order they are arranged in the queue, which is more than I can say for Blockbuster, which sends them according to whatever is available first (and if you're queue happens to have a lot of unavailable movies, like mine did, well, then, I guess they expect you to take whatever you can get. That was annoying, too). The best thing Blockbuster has to offer is their coupons. They are supposed to make up for their shoddy online service, I suppose. I think I will just stick with Netflix, where all my friends are, as well as where I can have 2 queues (one for myself, and one for my boyfriend). Netflix makes online renting a breeze. Blockbuster makes it bogus.

SheriFaerie

I take that back. We tried to get one of the movies we wanted online in the store, as well, and they didn't have it. They said try online. The same movies that are unavailable at Blockbuster online, are currently available NOW at Netflix, as well. I can tell Netflix has a wider selection of movies, too. Blockbuster needs to try and stop competing so bad with Netflix, because they are really flubbing up their business. I would consider renting from them again if their online service wasn't a total crock. Now Hollywood Video informs me they are going to start an online rental club, as well. I'd advise them not to, but what do I know? They say they have no choice. But there's something to be said about actually going into a video store and browsing the movies on the shelves and buying a soda and some candy or popcorn like the good old days that really makes a video store worth renting from. I like that about Hollywood Video. I would not rent from them online knowing full well they are doing it to keep up with competitors. It seems sad, just like Blockbuster. Netflix was the original online rental club, and they will always be No. 1. Anyone who tries to compete with them, will be sadly understated. Bottom line.
But like I said, for nostalgic purposes, I will always rent from video stores, as well. I don't see all the Mom n' Pop video stores going out of business because of Netflix, and they are not even all that concerned. It's because they bring back customers who actually enjoy GOING OUT on Friday night and renting a movie, as opposed to the sometimes over-convenience and at time boringness of getting them at home.

SheriFaerie

BTW, I also wanted to thank you so much for the CS#. You have connections, that's for sure. That number cannot be found by simply calling 411, either, because they need a city and state where their main headquarters are, and as far as I know, they are located in BF, Egypt. I signed up just to share all this with you, and must admit it really is shocking to discover I'm not the only one who has gone through all the same BS with Blockbuster. I seriously think someone needs to shut them down, or get them under control. Have you ever thought about starting a petition? Seriously, tho. Start with a poll, and then a petition. If Netflix wins by a landslide (which they will), and over 1,000 or so people sign the petition all stating they were ripped off or what have you, Blockbuster has no choice but to be put out of business (at least, online), or to change their ways. I don't know where you could send the petition to, but maybe Netflix knows. Anyway, I'll let you know how my call to CS goes tomorrow...
I also just noticed how Netflix makes their CS# available, as well as is open 24 hours.
Blockbuster must have a lot of lazy, "block heads" (oh, and no pun intended there!) working for their CS.

in your dreams

I would like to know,what gives Blockbuster the right to take money out of your bank account without authorization?I am so pee-ooed right now.My mother has cancer and I had to leave to go out of town and told my sone to take the movies back that we rented and he did not get them back on time,so they took it upon themselves to take it out.Now my bank account is going to be over drawn because I paid bills and thought that I had money to cover them.I am soooo upset at them.I "WILL" be making an apperance at my local Blockbuster tomorrow and they better put that money back in my account or the BBB will hear from me and anybody else who I need to contact.This is Bull!!!!Who do they think they are that they can go into someones bank account?Bull!!!A-Holes!

~jenn~

Here is our current issue with Blockbuster. Please use the link posted to read the story. If you can't read it and would like to please let me know and I'll post it here. There really isn't any extremely foul language.
We are quitting their service. I refuse to pay 30 dollars a month for 2 movies at a time with unlimited instore exchanges.
I think they were trying to pull everyone away from other movie places and now it's back firing on them.
Thanks for having the phone number for Blockbusters customer service listed. I want them to hear the reasons why I am no longer going to be using their service. I don't want to go voiceless about this!
~jenn~

~jenn~

Sorry, I guess this site doesn't post the url in the comment. You can click on my name or use this link....
http://cantbewrong.multiply.com/journal/item/94/Please_excuse_my_language.......

Beau Guest

When I signed up with Blockbuster, they promoted free eCoupons. I got one, then no more. Now I get an email saying that subscribers who actually use the services offered will be charged more...WTF? Apparently if I rent 3 movies at a time and return them in store for 5 "free" rentals a month, they are not making enough profit on me. So, an extra $2 is added to my $19.47/month plan. This is as bad as Netflix throttling the account of frequent users, which is why I quit them. I'm guessing Blockbuster's strategy is designed to make frequent renters quit and go back to Netflix. Then they can make their profits off people who pay $19.47/month and only rent 1 movie a week.

E$

I left Netflix due to their throttling, and was very happy with Blockbuster. Now they've stripped away everything that made them worthwhile--no more e-coupons, limit the in store rentals, raise the price.

mariah

my email interactions with Blockbuster after talking to several ppl and finding out that im being charged way more then others for a less plan...

my first sent email
I would like to know why my service is raising when my friend who has the same subscription as i do is still only paying the first price of 17.99 for 3 movies at a time and unlimited instore exchanges. I have talked to several people and they did not even get the first price raise last year and have not had there price raised this year. I dont think it is fair to raise some peoples subscription and not other peoples. everyone i have talked to has not had a raise in prices from your company so why am i subjected to the price change and not others twice? The postage hasnt raised and your program hasnt got any better.

this is a copy of her subscription price if u are not going to raise everyones i dont see how u can raise some as u will see she is still paying the first price of 17.99 for what i am going to be paying 29.99 for and she is still receiving e- coupons which i havent received since the last price hike less then six months ago. Thats not good business I want the price she and everyone else I know is getting. i don't see paying twice as much for what they pay so little for.

BLOCKBUSTER Total Access Premium
$17.99 / month (plus taxes)
3 at-a-time, unlimited mailings
unlimited in-store movie exchanges
+2 FREE bonus Movie or Game Rental E-Coupon / Month

Next Billing Date:
January 26,2008

their responce
Thank you for contacting Blockbuster Online Customer Care.

I appreciate the opportunity to address your concern today. We believe you'll agree that Total Access Premium provides an enormous value that comes from unlimited rentals and in-store exchanges, and we’re adjusting our pricing accordingly. The price adjustment enables us to bring our online subscription plans more in line with our in-store subscription pricing and strikes the right balance between providing great value to our subscribers and getting a fair return for the company and our shareholders.

Please note that we're not changing any plan benefits; you'll continue to get all the same great benefits and value from Total Access. With the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan type.


Always here to help,

John
Customer Care Associate
my 2nd email
That is the exact same email I received from you last time to a T. I would like a real responce on why I am being charged more then others for less services. Could you Please read my first email I sent then respond properly to it thank you.

Their final email to me....
I apologize for any misunderstandings. Our price restructure took into account a number of factors, including plan usage. There are some instances when some existing subscribers may not see the same price change as another in the same plan.

We believe you'll still find your membership to be a great value, and with the variety of rental plans we now have in place, you'll have a lot of choices available, should you decide you want to move to a different plan. We do offer Mail Only plans at extremely competitive prices. For example, we offer 3 out unlimited for $16.99 per month, 2 out unlimited for $13.99 per month, 1 out unlimited for $8.99 per month, and a recently reduced price of 1 out/2 max per month for only $3.99 per month. We are happy to offer a wide variety of options to meet the needs to every customer.


Always here to help,

John
Customer Care Associate
BLOCKBUSTER Online.....

So I'm getting punished for being a faithful costumer and using the service i pay for???
my Plan is unlimited rentals that doesn't mean unlimited till u rent to many then we raise the price and nowhere in TOS does it say that such a price hike will happen if the plan is overused...
If you agree that this is wrong please repost..
Thanks for reading!!

Mike B.

I'm on hold with Blockbuster right now. I'm "enjoying" their bullshit music and propaganda on how to be a better BB customer. "You should keep at least 30 DVD's in your queue to ensure a steady stream of movies." FU Cockbuster. I've had over 30 movies in my queue since I started with BB and I'm continually waiting more 5 or more days from dropping a disc off at the store to getting a DVD. Horseshit. Once they have it in hand, they should be sending the next discs out in the queue. That of course is not what is happening.
So, I'm on the phone...waiting.
But, HEY! Did YOU KNOW that for FASTER customer service is online? Simply sign in online and click on help. RIIIIIIGGHHT.
I used to have Netflix and the only reason why we switched over to BB was because of the option to turn in the mailers for free renters at the store. Now I'm wondering if that option was worth it.
Thanks for posting the number. I'm still in hold music hell.

Mike B.

So, I just got off the phone. I was on hold for apx. 35 mins. SUPPOSEDLY Blockbusters computers took a shit on them this past Monday and they haven't been able to send off any movies since then. I was told by my lovely 20 year old BB helper Brittney (for the love of Pete), that for my inconvenience, she would send me three E-Coupons for free DVD rentals.
I'm unsure if I'm happy about that. I think Brittney hypnotized me.

My mom died a BB customer.

First of all: THANKS FOR THE PHONE NUMBER!
Next: I worked for BlockBuster (Ballbuster) video in high school. I can tell you that there is no proper management structure in any branch. -So don't think BB Corporate cares, so save your breath.
Main Point: Anyway, mom has cancer, a BB online total access account, and a que of movies. She had the same que problems as listed above. She contacts them, as I tried, as many others have tried. However, she was finally able to get a real person! -Good job mom! Anyway, she complains that the movies sent are not ones from the top of her list. She tells them she has cancer and can't leave the house, and really needs new movies. The response, I kid you not, stated that BB can't give priority to elderly, invalid, or cancer stricken customers.
Things have not changed at BB, nor does it look like they will. I wish the arrogant shit who wrote the reply will get cancer himself so BB can return the favor to him.
Happy new year.
-Oh and "thanks" to previous posters about the illegal charges to credit cards and bank accounts. -I make some calls to protect ourselves.
BTW: Basic contract law, Law 101, tells you why those charges are illegal. Time to collect names for a class action law suit. -Just find a good firm, not a greedy one to process the claim.

Actually Being Honest

Oh for the love of God people.. if you expect anybody to believe your stories, you have to exaggerate just a little less! Nobody at Blockbuster Online, or any retailer, for that matter, would EVER give a response like that! You people.. you can have complaints, and be frusterated, but just be a little more honest on your posts, and calm down on the 'big fish' tales.

Read People!

Also... you people need to learn how to read! The exact due date is on your receipt. There are no late fees if it is not returned by that date, so the next line underneath the due date says "Own it..." with the date, and the EXACT price that will be charged to you if it is not returned by that time. Now, if you're with me so far, this is the big one about you people complaining about Blockbuster 'taking money out of your bank account,'... as you signed up, and wrote down your credit card number on your application, if says they are in no way responsible if you choose to put your Debit card on there, and you overdraw. So.. one question for you.. if you rent a car and return it a day late, are you charged? Ok, big item, I understand.. ask Auto Zone if when they loan out tools, if you return it a day late, do they charge you? So, at Blockbuster, if you keep something 7 DAYS after it's due, they will charge you.. the EXACT price on the receipt, on that EXACT date! What more do you lazy bastards want?! Do you want someone to wipe your ass too?! Take some damn responsibility for yourself, suck it up, and either return on time, or pay the fee.... 7 DAYS LATER!

Avalon

1) Charge me twice on consecutive days! On Jan, 22 2008, charged me $17.30; on Jan, 23 2008, charged me $21.64, ridiculous!

2) Call customer service number on Feb 06 2008 about this double charge, customer service staff attitude is really bad. But fortunately they admitted they made one mistake and said had rolled back one charge before I called. But on Feb 22 2008 when I receive credit bill, there are still two charges.

3) I canceled blockbuster on Feb 6 2008 because of very poor customer service. But I paid the monthly fee between Jan 23 2008 ~ Feb 22, 2008. But after I returned the video to local store on Feb 17 2008, no more blockbuster videos were mailed out to me any more! Thus I received no service for the whole week!

4) It is extremely hard to find a customer service phone number on Blockbuster website. You have to Google it to find it from other sites. Blockbuster purposely hides their customer service phone number.

James

Blockbuster's service is awful. I returned a video game on time back to their store, and they said they never received it. So they are charging me $50 because some idiot at their store lost the game. Usually when an employee messes up at a store, they don't fault the customer for it. But Blockbuster feels that they can just charge you for anything, and nothing is ever their fault.

James

"Also... you people need to learn how to read! The exact due date is on your receipt. There are no late fees if it is not returned by that date, so the next line underneath the due date says "Own it..." with the date, and the EXACT price that will be charged to you if it is not returned by that time. Now, if you're with me so far, this is the big one about you people complaining about Blockbuster 'taking money out of your bank account,'... as you signed up, and wrote down your credit card number on your application, if says they are in no way responsible if you choose to put your Debit card on there, and you overdraw. So.. one question for you.. if you rent a car and return it a day late, are you charged? Ok, big item, I understand.. ask Auto Zone if when they loan out tools, if you return it a day late, do they charge you? So, at Blockbuster, if you keep something 7 DAYS after it's due, they will charge you.. the EXACT price on the receipt, on that EXACT date! What more do you lazy bastards want?! Do you want someone to wipe your ass too?! Take some damn responsibility for yourself, suck it up, and either return on time, or pay the fee.... 7 DAYS LATER!

Posted by: Read People! "

This is an idiot that obviously works for blockbuster, that can't admit that they have awful customer service. So smart ass let me tell you this, if you were at a restaurant and ordered something and you never got what you ordered, but they still charge you for it do you think that is your fault? NO STUPID...your reasoning that because we use a credit card to rent movies that it's not their fault for charging us something that we didn't even do is stupid. You tell us learn how to read, you need to think before you talk STUPID. Don't ever become a lawyer because you would suck.

Avalon

Following my Feb 23, 2008 post, after Blockbuster double charged me (Jan 22 once and Jan 23 again), I called blockbuster around Feb 20 and email blockbuster around Feb 23 , I got both responses that they admitted the mistake and said I will get refund. But until today (March 16) when I checked my credit card, it had not showed up in my account.

They can double charge me really quickly while delaying the refund endlessly. Really frustrating service!

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