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Comments

I fall in the NOT like most people catagory as I onlt get 3-day delivery and 4-6 day returns. I only get 3 discs a week on the 3-out plan for a 10-12 disc a month average. I just moved to the 6-out plan because of this. My closest center is 300 miles away.

Becky

I watch up to 14 movies per week, so I use the Netflix 8-out plan, the Blockbuster 3-out, the Nicheflix 2-out, and occasionally, rent from Facets Multimedia in Chicago.

Sonja

I watch 4, but sometimes also borrow from my local library, so at times I can watch as many as 6 or 7 over the weekend.

Hunter McDaniel

On average I watch 10-12 discs per month, although one month I got up near 20. I'm a bit jealous of my friends who are grandfathered into the four-out plan, but not because I'd have time to watch any more discs than I already do.

I get same day shipments from NF about 90% of the time. Before last summer it was close to 100%.

RAYMOND KNIGHT

Who gets one-day-turnaround anymore? If you are watching 5-movies a week you are probably being throttled by NETFLIX. NETFLIX believes nobody should get more than 3-movies a week.

Stephan

I'm on the 8 out plan. I don't have cable, and get a lot of the tv shows on dvd. Between watching those and movies, I easily go through 8 a week.

Stacy

Weeknights are usually spent doing something else, so whatever we watch it's on the weekends. Sometimes we watch all 3 discs but usually it's one on Friday night and one on Sunday. I also record a lot of old movies on TCM or AMC with the Tivo so I might watch another 2 of those here and there.

The first month we went through 12 Netflix movies, but for April it's going to be more like 10. I figure anything more than 6 makes them cheaper than going to a brick-and-mortar Blockbuster, and we watch quite a few foreign films that Blockbusters don't carry.

manuel

On the 3-at-a-time plan I think the biggest grip most customers have is that they only receive 7-14 disc per month due to Netflix throttling therefore Charles' question is irrelevant. Frogcircus is inaccurate in estimating your number of DVDs because it does not take Netflix's inventory allocation and delivery practices into consideration. It's a simple fact which Netflix has stated itself: They lose money when customers pay less that $2.00 per rental. My turnaround calculator gives customers a more accurate estimate as it's built around Netflix's $2.00/rental formula.

http://www.manuelsweb.com/netflixcalculator.htm

I notice that few people post comments on this site for long durations (sometimes for days). Then all the sudden everyone posts at once. It seems odd.

Stephen: I was on the 8-at-a-time plan for a year and was lucky to get 8 DVDs/week. Netflix wouldn't let me.

Jeff

I went to the 5 out plan in December, and have consistently done 20-25 a month. So, at least on average, I'm watching 5-6 DVDs a week. That number will likely drop due to baseball season, but I probably go out 2 or 3 times a week, and the other nights I'll throw in a DVD, and watch one TV show episode a night (my ratio is typically 4 movies + 1 TV series per cycle). So it's hardly out of the question, especially if you factor in higher watching over the weekend.

WendyD

I'm with the people who are on the 3-out/get-3-a-week plan... i can never get them to turn around faster. I figure i'm getting throttled by netflix, but i really don't have time to watch more than 3 or 4 disc a week during the regular tv season. now in the summer when everything is in reruns, i could get through way more discs. i wish i was still grandfathered in at that time.

Matt

I normally watch 3 a week. So I guess I'm doing well.

4 out plan

1 DVD is always a workout DVD that we keep for 2 to 3 weeks. The other three are movies. I probably get 3 movies a week, sometimes 4. So thats about 14 to 18 a month with $1.63 per DVD if I avg 16. I think I am doing well for value. Now when my semester is out, I will probably get the max number of DVD's possible with quick turnaround.

I can't stand the garbage on TV with this reality TV wave so HBO DVD series are a must.

Can't wait for 6 feet under season 3 coming out in May!

Howard

I am on the 3 at a time plan. The number of discs (not necessarily movies) I watch in a week will depend upon both the time of year and what discs I have.

If we are talking typical movie lengh discs, about 2 hours, I could easily watch 7 a week during the summer when I typically do not watch TV. Discs become my entertainment. In fact before the moved "Enterprise" to Friday night I would sometimes watch all 3 discs on a Friday night! Woohoo! Party on! ;)

Now during the winter when I tend to watch more TV and have other things going on (yep, my life is backwards) 3 a week is about right. This is especially true when I have TV series that are typically in the 3 to 4 hour range.

Last summer I was going on vacation and I was going to end up with a lot of dead time in the evening so instead of trying to figure out what crap to watch on TV I took my laptop and bumped my plan up to 8 discs. They upped my plan over 2 days (3 one, 2 the next) and I did not notice any throttling, but then again I immediately dropped my plan back to 3/month and I was probably not shuffling more than 4 out a week.

Scott Elkin

I get 8 out because I watch hardly any TV, my wife likes different movies I won't watch, and I like to have a selection to choose from. I watch about 8 a week.

manuel- I'm actually with Blockbuster now.

Stephan

manuel- I'm actually with Blockbuster now.

Hunter McDaniel

Manuel-
It's not true that "biggest grip most customers have is that they only receive 7-14 disc per month due to Netflix throttling therefore". Most customers DON'T HAVE TIME to watch more than 14 discs per month. So what you describe as throttling is invisible is most customers. And if they did understand it, they'd say - "great, we lower users SHOULD have higher priority than the gluttons".

Lisa Williams

I watch three, but I would watch more -- basically, turnaround time from Netflix for where I live -- Watertown, MA -- has gone up and up and up, and is now a solid week.

I wish there were another way to get better service other than threatening to quit. I don't like that the service's UI basically asks you to be a thug to get better service.

Sonja

Since being on the 4 out plan I watch about 16 movies a month. I mostly watch during the weekends.

Joe

Netflix only delivers 15-16 DVDs a month if I watch and return them within a day. They throttle me all the time, saying "Shipping Next Day", then moving it back another, and another... Blockbuster also uses throttling. They do it by changing your shipping center and delaying returns BEYOND when they are scanned by the Post Office. They're supposed to have a deal with USPS, where they send your next movie as the post office scans a return. I noticed that they only send DVDs ahead for the first week or two in each month. They let you reach a threshold and then throttle you. That's more fair than black-balling your
account forever like Netflix does... But I would prefer that these companies were honest and let you pay based on how many movies you want in a month. Stop pretending to offer unlimited movies with all these delays.

Michael

Hunter wrote: 'And if they did understand it, they'd say - "great, we lower users SHOULD have higher priority than the gluttons".'

Well, speaking as a "glutton" - that is, one who had previously experienced excellent turnaround (20 to 24 discs per month) up until the onset of price reduction/throttling - I can say uncategorically that throttling IS my biggest gripe. I have no other problem with Netflix, since most everything I want to watch is available; once shipped, they arrive within AT MOST two days; and only the occasional damaged disc. Not bad at all.

But throttling is an infernal nuisance: it is arbitrarily administered, and acts as a sort of value judgement of the "glutton" from Netflix: "YOU! TOO MANY MOVIES YOU WATCH! ME THROTTLE YOU, MAKE YOU WAIT! HA HA HA!"

Kidding aside, the throttling phenomenon is not what I signed up for. I love Netflix, I don't want to leave, but the practice is, at best, unfair, and at worst unethical, perhaps (though probably not) illegal. It does take some of the joy out of it, especially since I'd been used to better. Oh well, I'll get used to it, I'm sure.

Dash Hamlin

Hunter, how is it fair to treat customers differently by how many movies they watch when they say "unlimited" in their advertising? And why does it make you a glutton to watch more than 14 movies a month? Most people watch 4-6 hours of TV a day. I watch movies instead. I'm tired of put-downs from people like you saying that I'm a glutton or don't have a life. Stop judging others and making up excuses for companies. The DVDs should be allocated on a first-requested, first-allocated basis. If they insist on limiting everyone to 15 movies a month or whatever (including 8-out customers), they need to start pricing based on usage levels instead of saying "unlimited." I don't mind paying more if I can get 2-day turn-arounds and no limit on monthly throughput.


"It's a simple fact which Netflix has stated itself: They lose money when customers pay less that $2.00 per rental."


Correct, it's not UNLIMITED - hence, false advertising!!!


Either stop throttling, charge more or change the ad slogan

Matt D

The best solution is for them to charge based on how many movies you want to watch in a month. Let people set their own limits based on how much they want to pay in a month. As it is now, the low users subsidize the high uers while the high users don't get as many movies as they want. It's not fair for anybody. Netflix loses too, because they are eating the losses from this imbalanced system. They need to re-organize their whole business and say you pay what it costs them to serve you, period. The light users would pay less and the heavy users would pay more. The system needs to be transparent to users. No more secrets.

REN

I like the idea of balancing high usage renters and low usage renters. This allows Netflix to keep both types satisfied and provides some flexibility. I also don't like the $2 figure and don't want to pay $2 for every rental.

If you rent an average of 8 discs a month and have the time to rent 14 one month for whatever reason, you have that option. Netflix makes more money off you some months than others and this helps cover your high usage months. Also, users who typically rent a small number of discs help balance those who rent slightly more.

I agree that the system needs to be more transparent and people must be made the understand that they can't expect 20 discs a month every single month.

REN

And manuel, the reason why everyone seems to post at once is because Mike K. turns on the "Shill Signal" and points it skyward where we can all see it.

Manuel, dude, you need to find a girl friend. Seriously, I am worried about your mental health. 50 DVDs a month with a job is just not right...

REN,

"people must be made the understand that they can't expect 20 discs a month every single month"

Why not? I should expect to every month if I want... its unlimited.

They send one, I send it back, They send one, I send it back, They send one, I send it back, etc. They should not be "sitting" on them and purposely delaying my shipments. If there is a tie between a heavy renter and a low renter and they want to send that disc to a low renter, fine; just send me the next disc in my list then! There is no need to hold it until the next day or so.

REN

It is unlimited with practical limits, and Netflix's stated prioritization scheme is one limit. This has been discussed countless times...

So you are only getting 14 discs a month which is clearly not meeting your idea of unlimited, yet you stay a member. Will you be more satisfied with paying $2 a rental? I appreciate honesty, but it would be expensive. I've come to appreciate the idea of flexibility, and I'm hoping Netflix devises a way to make the "throttling" more transparent and predictable. I think there should be some sort of soft limit that you can go beyond. For instance, if you go beyond this limit after 3 weeks then you are notified that other renters may get priority over you which may lead to slight delays for the remaining week.

I don't know, it's just another idea, and maybe too complicated to the casual user. I do know that the current system gives me a better cost than $2 per movie, and if I had to pay $2 per movie I wouldn't be a member of any service.

Sammy

Just because Netflix SAYS it costs $2 per DVD, does not make it so. It also doesn't mean they couldn't get that cost lower if they wanted to. I don't believe the $2.00 figure. But they should give heavy users a choice to pay more for consistent fast turn-around and more movies a month than they get now. As is, you don't gain anything through accounts with more than 3-out, because Netflix just throttles you worse. Throttling is not the problem. The problem is that they don't make it transparent, and they don't give you any options getting around it, like paying slightly more or paying for shipping.

Sssssssssssss

The prioritization system isn't a practical limit. They should send the next movie in your cue, if someone else has priority for your #1 movie. Instead they sit on the movie a day or two or three.

The only real limiting factors are: shipping time both ways, and the length of a disc. It's also possible to watch a few minutes and decide to skip this movie. But Netflix throttles you worse if you return DVDs fast. If you try to upgrade, you get even slower service. It's a no-win situation for power users. We can't even hope to finish our queues in our life times...

I'm sorry, but Netflix needs to serve users equally and honestly. Tell us what the limits are - no more of this "unlimited" talk. Buy more copies of discs where demand has exceeded their supply. Redefine the service options so that power users have a choice.

Jack Hoffer

I don't see why $2 a disc would be that bad. You pay far more than that at Blockbuster, Hollywood, Movie Gallery, unless you're on BB's Movie Pass or HW's MVP.

I have the BBO 3-out ($15), NTFLX 3-out ($18), Hollywood MVP 3-mo non-renewing ($30), and Blockbuster Rewards ($10 a yr). I also rent from an independent store that stocks rare, imports, XXX, and obscure cult films.

Why belong to all these? SELECTION... Many things I want are available at BBO but not NTFLX, and vice versa. Many things are "long wait" on BBO and/or NF, but on the shelf at local store. Plus, I have a wide selection to choose from.

BBO gives 2 free store rentals per month (new, old, VHS, DVD, or game). BB Rewards gives 1 free rental per month (non-new release) and 2-for-1 Monday to Wednesday (free rental must be an older release).

REN

If they allowed you to pay more for a premium service, I can only see it happening after limits are in place. You would then have different versions of the plans with different monthly limits. I'm just worried that when they determine these monthly limits that they would be calculated with that $2/movie figure.

I know $2 a movie is a good deal, especially when you factor in the convenience of getting it at home. The thing is, this is a way to get me to rent and pay a regular monthly fee. I never rented from video stores for a variety of reasons.

REN

Just to give an idea, I could accept a limit of 12 discs a month for the current price (i'm not even sure if this gives Netflix enough profit to be realistic). That gives 3 a week. Of course, if they removed all forms of throttling, you might be able to hit your limit in 3 weeks. If a user chooses to use their rentals that way then they should be allowed to do so. Netflix might even provide a way for them to pay some fee to extend their plan to cover the remaining week until the next billing cycle if they wish.

Frisk

The way I would do it is to have the regular service you get 2/week max on 2-out, 3/week max on 3-out, 4/week max on 4-out, etc. When you reach the limit, they will still send you movies, but they're delayed by a day and you're only sent one movie a day max. Then give us a power user option, where you pay 50% more to get double the normal limit, they delay returns 2 days over the limit and send max 2 DVDs per day. Then a hard limit of $1 per movie or the option to pay extra for overages so you can keep on receiving movies. They could bill you for postage both ways if you go over the limit. That wouldn't be too bad. Maybe 75 cents max. But it cuts their losses greatly. A deal along those lines would satisfy power users, while clarifying the service and distributing member costs.

Free Marketeer

Is it right for light users to pay for heavy users? No. But it makes sense that Netflix wants to spread around costs so nobody notices this. Really, though, REN, you expect something for nothing. 12 movies a month for $18 when it costs them $24. Power users don't want off this gravy train. Netflix doesn't want us to see behind the curtain. Both groups are in the wrong. Eventually, this will have to be resolved in an amicable way. It may be alright to socialize costs within certain limits, but surely not at the expense of light users being totally reamed while heavy users feel choked. It MUST change...

Ren: "if I had to pay $2 per movie I wouldn't be a member of any service"
Ren: "I know $2 a movie is a good deal"

???

Hal

Charles said: "Who needs more DVDs than they can get with the 3-out plan? "

Charles, ever hear of something called a "family"?

Hunter said: "It's not true that "biggest grip most customers have is that they only receive 7-14 disc per month due to Netflix throttling therefore"."

Actually, if you talk to people or read blogs that is exactly what the biggest gripe [sic] is.

Hunter said: "Most customers DON'T HAVE TIME to watch more than 14 discs per month."

What a crock dear "Hunter." Most customers, if they are average Americans, watch television equivelent to 14 disks in a WEEK.

REN,

"So you are only getting 14 discs a month which is clearly not meeting your idea of unlimited, yet you stay a member."

I have NEVER received more than 12 discs per month on the 3-out plan after being a customer for 2 years (Feb 03 to Feb 05) I am no longer a NF member. I waited hoping that they would give faster service or build a center closer to me - but no. I got a price increase and "shipping tomorrows". I waited a few more months and cancelled.

Why should I pay the same price as someone getting 20-24 discs per month when I get only 12? Why delay my shipments? its not like I was getting 20 or more, never came close.

KFH

"Why should I pay the same price as someone getting 20-24 DVDs per month when I get only 12?" Because Netflix wants to lure in new marks by lowering their prices and telling people "unlimited rentals - fast turn around." They open new distribution centers so they can throttle heavy uers even more. What's the point? They might as well save that money and just force everyone to wait 2-3 days for their movies like Blockbuster. Why improve service when they're already throttling their customers because the service is "too good." There's still a good reason to pay, though - getting movies you can't find locally or see on TV.

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