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I'm on the 5-out plan. I typically rent between 8 and 12 disks a month.

I usually return a batch of movies (2-4) on Mondays. It's fairly common for Netflix to acknowledge receipt over a two or three day period.

I also see 'shipping tomorrow' fairly often; say 20-25% of the time. About half, maybe more, of the 'shipping tomorrow' end up with a longer expected arrival, suggesting that they're coming from a distant center.

hall

I've only been a customer a few weeks but I've actually been turning movies over really quickly, watching them the same afternoon as I receive them, and dropping them off at the main post office the same evening (before final pickup). Netflix gets them the next morning (they have a distribution center here in town) and ships my next movie the same afternoon.

I've yet to see a shipping delay but I have seen movies take longer than they should to get returned. Two cases: 1) Dropped movie off at 10 minutes 'til 8pm. Netflix didn't recieve it the next day. Hmmm, postal worker emptied the box early ?? 2) Put DVD in my mailbox on Saturday for carrier. Netflix should have rec'd it on Monday but didn't. They did get it today (Tuesday). Honestly, in both of those cases I blame the post office, not Netflix.

Kevin

I have noticed that Netflix never seems to receive movies on Mondays or Fridays. I am on the five out plan and I am a fairly heavy renter (5 to 7 per week), but I don't think that could be the answer. They wouldn't be able to track my usage until they had logged in the receipt. My perception is that at least the Duluth, GA facility only receives on Tuesday, Wednesday, and Thursday to slow down turn over.

Oh good grief, here we go again. Let the shrill cries of "throttling" begin...

Curt Hibbs

I was high-volume, 3-at-a-time renter for about 4 years. I definitely saw a slowdown and even complained about it once.

I started returning all three movies in one envelop. That usually got them all marked as "received" on the same day, although not always (why, I can't imagine).

Anyway, I switched to blockbuster last month and, so far, I've been getting the quick turn-around that I used to get from Netflix.

I'm on the 3-out plan and typically rent 10-13 DVDs a month. Maybe 1 in 4 will ship a day late. I haven't noticed any issues with DVDs being received on Mondays.

A

3 Out Plan, 12 DVDs a month, Duluth GA (ATL)

I experience the Shipping Tomorrow phenomenon nearly every time. I mailed DVDs on Friday and Saturday, and Netflix would acknowledge them Mon. morning. 100% of the time in the last 4 months, Netflix ships the next day. I called their office, and was told that my shipping center was innudated with two days of extra dvds (from the weekend). The Netflix rep. noted that this only happened on Monday. Most of my dvds are coming from my center, which the rep. confirmed. At the time. this explanation seemed plausible.

However, recently I started returning dvds on Monday. Netflix receives on Tuesday and then Ships the next day. I should note this second experience is only anecdotal as this has only happened for a month or so.

My behavior loses money for them and I think they are factoring this into account as to the level of service they give me. If true, I find this unethical as their plan was originally marketed as unlimited. An all you can eat restaurant will not restrict the number of times that one visits the food bar. Instead, they will set prices assuming most people eat within reason, while there are a few losers. It is part of doing business.

Mike M

on 4x I got 19 movies, which is think is while a heavy user is lower than it should be cause a DVD got lost in the mail on the way to me for a week until I had them resend.

I'm upping to 5x to hopefully get 24-26

Why is it that people continue to compare Netflix to an all you can eat buffet??? Does your food arrive from the buffet table via USPS? Do you have to mail your plate back to the kitchen via USPS before getting your next serving? If the restaurant manager notices that you've been eating more food then most other people in the restaurant, do the other customers get first dibs on fresh food that was just put out??

Stop comaring two things that have nothing to do with each other.

I am on the 5 movies at a time plan. I usually return movies on Friday/Saturday and Netflix receives them on Monday. Almost always, the new movies are shipped that Monday and I receive them on Tuesday. I have been a member with Netflix for over two years and I usually average between 10 and 15 dvds a month. I can only think of a couple of instances where shipping was delayed.

A

"Why is it that people continue to compare Netflix to an all you can eat buffet??? Does your food arrive from the buffet table via USPS? Do you have to mail your plate back to the kitchen via USPS before getting your next serving?..."

I assume this post references my comments above. First of all, my shipping tomorrow delays have nothing to do with USPS, so that is basically a nonsequitur. 90% of the time netflix gets my dvds on the day after I mailed them. People compare the two because of their similar business models. Consumption is based on individual choice and not a set amount every month.

"...If the restaurant manager notices that you've been eating more food then most other people in the restaurant, do the other customers get first dibs on fresh food that was just put out??..."

Exactly, the restaurant does not discriminate for his "all you can eat" while Netflix appears to discriminate on their unlimited, or essentially "all you can watch" plan.

As another example, I have a gym membership where I am charged a set amount every month. When I arrive, use of treadmills are not based on lack of previous usage. "Well, you haven't been here in a while, we'll kick this guy off the treadmill. He appears too fit. He's costing us money."

"...Stop comaring two things that have nothing to do with each other"

Whether you agree or not, there are similarities in their business models.


Sonja

This summer has been a mess for me in terms of renting. My DVD's I mail in Monday are not checking in until Wednesday or even Thursday. Then the movies being mailed to me or not being mailed until the next day. I've had several movies not being sent to me until Thursday or Friday. I had a movie I was supposed to receive on Saturday not arrive until Monday. A movie being sent to me on Thursday did not arrive until Monday.

In addition I've had to mail movies to centers no where near my house.

San Jose, CA
Houston, TX
Forest Hills, NY
Massechussets

I live in GA and I usually mail my movies back to Duluth, GA. I have noticed the difference, but it's not going to make me discontinue the service. I have my own DVD collection I'm growing, and on the weekends I did not have movies from Netflix to watch, I read books or did other things.

Shaun

I'm on the 1 out plan and rent about 4 DVDs a month. I'm in Phoenix and that's the location of the Netflix receiving center. I've noticed no delays. I return movies on a Monday and get a new one on Wednesday. I have noticed the last two times I have not gotten the email notification that my DVD has shipped (although I got one saying my return was received). Instead, on Wednesdays, I get an email survey asking what day my DVD arrived.

I'm on the 6-out plan and a fairly heavy renter with 5 family members all watching something. I mailed 5 of my discs back on Fri & Sat. NF received them all Monday morning and all 5 went to "shipping tomorrow" by 9:30am and no new ones went out.

Tom

I am on the 3-out plan for about 4 months and have experienced regular throttling for the last 2 months. The first month I would immediately return movies back the next day after receiving them, without fail. After that month, I started having the "Shipping tomorrow" delay with every single one of my movies. I wasn't that pissed becuase I was aware that they had this policy. But then the next two months, I had less free time and I started taking two or three days or even a week to return my movies. I still have the "shipping tomorrow" problem, and that's why I'm now starting to get annoyed. I am no longer a high-volume renter, but they won't seem to 'reset' my status.

For anyone who doesn't know about their policy, here's the token response I got back from netflix when I asked about it (I've seen this posted somewhere before):

"In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those members who receive the most movies may experience next-day shipping and receive movies lower in their Queue more often than our other members. By prioritizing in this way, we help assure a balanced experience for all our members. Those that rent a lot of movies get a great value and those with lighter viewing habits are able to count on our service to meet their limited needs."

Heidi

I get a lot of next-day or more even though I'm not doing fast turnarounds. I assume it's because I was a very high-volume user last year, when major surgery left me unable to do much but watch movies for a couple of months (I was on the 8-out plan during that period).

I've gotten the boilerplate response from them about prioritizing when I complained. It just frustrates me that I'm being 'punished' now for having a high-volume plan last year.

Heidi

I get a lot of next-day or more even though I'm not doing fast turnarounds. I assume it's because I was a very high-volume user last year, when major surgery left me unable to do much but watch movies for a couple of months (I was on the 8-out plan during that period).

I've gotten the boilerplate response from them about prioritizing when I complained. It just frustrates me that I'm being 'punished' now for having a high-volume plan last year.

Stoo

I am on the 5 at a time plan and typically stick them on my HDD and watch them later. This generally means I'm turning movies around pretty fast and have definitely noticed that almost all of my DVDs now have the shipping tomorrow tag. It is frustrating that they advertise it as an unlimited service but those who take advantage of that get punished. I may look into Blockbuster...

Sonja

Tom that's interesting. Well I guess that explains the change.

I look at it this way. If folks are not pleased with the level of service, JUST QUIT. I mean no one is forcing anyone of us to stay members of Netflix or Blockbuster. I still like the service, so I make the best of the situation. I'm even holding a DVD for a long time this time around. I have a workout DVD I plan to hold for the next month or two to determine if it's worth owning. So I'm getting my moneys worth!!!

Sonia said: "I look at it this way. If folks are not pleased with the level of service, JUST QUIT."

Sonia, it is a subscription service and people are noticing a degrading of service. The rational thing customers do is NOT to quit, but to use strategies in reponse to optimize back to the eariler level of service.

These probably would include rippign to hard drive and returning very fast. I am not saying anyone shourd do it, but rather stating it is the likly response to the new delays.

making sure to double or triple up disks in one envelope when you get a return envelope to a distant distribution center is another smart strategy.

Third it is probably a good idea to quit every six months and sign up with a another name from your household.

rw

4 out plan - currently 17 returned in the last 30 days. Usually I am around 20-21 returned in the previous 30. I held a couple of discs for a few days last week, and I still have two discs shipping today that were received by NF yesterday. 95% of my discs ship the day after a return was received, and 95% of my discs are received the day after being mailed.

I used to be able to hit 18 in a month on a 3 out plan before the price drop. If blockbuster had a better web interface and a better selection of HK/foreign titles, I'd probably switch.

I've had great service from NF in the past, and that is why the throttling is so irritating. I went to the 4 out plan because it is a buck or two more than the pricing for a 3 out pre-blockbuster account with the number of discs shipped in line with a non throttled 3 out plan.

Sarah

It seems that lately any movie Netflix receives from me on Monday will always cause the next movie to ship on Tuesday. However, any movies that arrive back at Netflix on Tuesday always have the replacement ship the same day. I'm on the three-out plan.

Sandra G.

Invariably, a disc that's tagged "Shipping Today" on Tuesday will remain in that status until evening, and then switch to "Shipping Wednesday."

Actual shipping will take place very, very late on Wednesday, neatly eating up another day since the disc won't be going anywhere until Thursday.

Netflix has become masters of inventing new ways to send out as few discs as possible per month.

Von Zell

If I'm unhappy with the service I should "just quit?" Excuse me, but I'm paying for a certain service and not getting the degree of service I was promised. Therefore, I think I'm within my rights to inquire and/or complain.

The "just quit" attitude is so damn typical of today's "I can't be held accountable for anything I say or do" attitude that's running rampant everywhere from corporations, to celebs to media, to.. to... well, you can fill in the blanks.

tikiera

I am on the 5 at a time plan, using maybe 10 disks a month.

I never get disks shipped the same day they are received. Never.

Jack

I was on 3 at a time and i guess I would consider myself high volume. I had noticed turn around time started to take longer, i figured this was because my trial period ran out, a kind of bait and switch. So i switched to a 5 at a time plan, still cheaper than the video store, thinking this would improve things. Now I realize things arent going to improve after reading these posts. I have been wondering if they sit on movies before saying they received them, therefore getting an extra day, and all my movies say shipping next day, and that also has changed to the following day sometimes when the ship day comes and goes.
As far as shipping to far away locations, i save all my local envelopes, toss the ones that go to far away locations, and only ship to my local with more than one disc enclosed.

Javier

"Excuse me, but I'm paying for a certain service and not getting the degree of service I was promised"

So, what have you done about it besides bitch and whine about it on here?? Did you contact Netflex regarding your concerns?? If not, then why not? If you have, then what did they say or do? Did they resolve the problem to your satisfaction? If not, then what else have you done? And if the next action doesn't help, what are going to do after that??

Everyone that's bitching doesn't want to quit because they want the service they're paying for (understandable). But if you continue to not get the service that you're paying for and Netflix is not resolving the issue to your satisfaction, then what are you going to do? This is a great website, but I doubt your whining on this site is going to affect the business operations of Netflix.

PlungeBob


These people are neither bitching nor whining.

They are reacting to subtle changes in a service
that they have enjoyed using.

These changes are not the figment of anyone's
imagination. They are real.

First their was the delay in shipping out and
then delays in acknowledging receipt.

NF still has the best website, most predictable
delivery schedule, and a not-too-bad throughput.

....but other services can better NF's throughput,
at this time, IMO.

Anne

I've been a Netflix member since back when all the discs were shipped from CA and you could generate a return credit simply by saying you had mailed it. Over the last few months I have seen some serious throttling going on, the most annoying of which is that new movies which I have saved a slot for go from available Tuesday to short wait to very long wait, passing me over in favor of...what...some trial member? Grrrrrr!!! I've thought about cancelling my membership but then I figured that's exactly what Netflix wants me to do, they're loosing money on my 3 out/12-15 per month. I send them a complaint at least once a week and have posted complaints with FCC, BBB, my local news organizations and anywhere else I can think of. The fact is, I would be happy to pay whatever they might consider a fair and reasonable price for their "service" but advertising "unlimited" and then delivering anything but is not a fair business practice and I am going to do my bit to either set them straight or put them out of business. I used to sing their praises to anyone who would listen but I no longer recommend Netflix to anyone!

Jack

I just posted but wanted to add,
I am 5 at a time
rented 23 in last 30 days
and 50 in the 60 days prior to that.
In spite of delays,
not too shabby for $30 a month.
What does a movie cost these days at the video store?
More than a buck or two im sure.
So im still happy.

Lindon

"So, what have you done about it besides bitch and whine about it on here?? Did you contact Netflex regarding your concerns?? If not, then why not?"

Just as a strategy I would avoid calling or contacting Netflix ever, you are likly to get you account flagged for further throttling.

If you recall the slashdot study people who responded to the Ntflix "has xxxx arrived yet" emails immediately were throttled for responding.

To "Jack" above you are new user. current Netflix limits on "five out" are 20 films per month.

Blockbuster Online has a new wrinkle in their ploys. New releases are not made available on the day the movies are made available to the public.

For instance...today is Aug 30th and I have Sahara and Monster-In-Law in my queue. Both are newly released today...yet Blockbuster Online indicates they are both future releases.

Has anyone else seen this?

hh

On the 4 out plan for 5 months after being on the 3 out plan for a year. For the 4 out plan I had been getting around 18-22 discs per month. But lately though I've been noticing that Netflix has only been shipping discs to me on Wednesdays and Thursdays! And in more than a few cases they'll receive a disc Friday and mark it 'Shipping today' and then finally ship it the following Wednesday! I can understand not shipping Fridays and maybe Monday due to high weekend volume. But the priority system is totally out of whack if it's still not shipped by Tuesday.

"Excuse me, but I'm paying for a certain service and not getting the degree of service I was promised"

Excuse me, but what level of service were you promised? Did someone tell you you'd get a certian number of disks a month? Did someone tell you that replacement disks would be sent the same day returns were recieved?

What a silly thing to say.

tres bette

"new movies which I have saved a slot for go from available Tuesday to short wait to very long wait, passing me over in favor of...what...some trial member?"

I feel your pain and have had enough.
Come on over to Blockbuster and get those new releases you want.
Furthermore, you can easily get around 18 DVDs per month, instead of 12 from Netflix.


Jg

I'm on the 4-plan. Recently I've noticed my turnaround dropping off by 1 and sometimes even 2 days. For several months I received movies within two days, and accepted this as the norm, and adjusted my habits to always account for delivery time -- so that I always had a movie at home, and one on the way. But since upgrading to the 4-plan, Netflix generally takes an extra day or two to ship the next movie on the list... which seems to counteract the very reason I increased my movie load from 3 to 4.

Wong Kuo

I'm on the 3-out plan. I watch very little TV and I like to relax by seeing a movie most weeknights. My local distribution center is minutes away. Based on Netflix's promise of "unlimited" DVDS, I *SHOULD* be getting 18 to 20 disks per month. However, Netflix's manipulations have resulted in me getting anywhere from 9 to 14 disks per month. Since the beginning of this year, Netflix typically caps me at about 11-12 per month. If I get 4 disks one week, Netflix makes sure I get only 2 the following week. They do this by:

1) shipping 90% of new disks one or two days after getting a disk back from me;

2) shipping 50% of disks from remote distribution centers (e.g., everywhere from Flushing, NY to Ft. Lauderdale, FL to Denver, CO to Worcester, MA to San Jose, CA) -- since I'm in Hawaii, those disks take anywhere from 3 to 6 days to get here; and

3) labeling return envelopes with remote distribution centers' addresses.

I have *NOT* experienced Netflix saying that they received disks back more than one day after I mail them. They register receipt the next day 100% of the time...so far!

BTW, prior to July, only a handful of disks were mailed to me from remote centers. Suddenly, the percentage went *WAY* up. As I noted in #2 above, about 50% of my rentals now come from thousands of miles away. (What was the point of opening a distribution center here, folks?!) Of course, I do circumvent their delaying tactic noted in #3 above; I readdress the envelopes to my local center.

As other subscribers have stated, I also would have no problem if Netflix modified their contract terms to offer something like 10 or 12 per month on the 3-out plan. They could then stop their transparent and fraudulent machinations, thereby putting an end to the vast majority of customer complaints. The only requirement? They'd have to cease falsely advertising "unlimited" DVDs.

Come on, Netflix: We dare you to start playing fair!

Wong Kuo

Anonymous wrote: "Excuse me, but what level of service were you promised? Did someone tell you you'd get a certian [sic] number of disks a month? Did someone tell you that replacement disks would be sent the same day returns were recieved? [sic]"

Yes, Netflix promised *UNLIMITED* disks ("all the DVDs you want") per month. That means, if I can watch 100 DVDs per month, they have to send me 100 DVDs per month. Not 9, not 12, not 15, but 100. "Unlimited" means without limits, caps, or any restriction whatsoever.

Yes, Netflix promised "same day" shipping ("DVDs delivered to your home in about 1 business day").

Those quotes are verbatim, directly from Netflix advertising.

"For instance...today is Aug 30th and I have Sahara and Monster-In-Law in my queue. Both are newly released today...yet Blockbuster Online indicates they are both future releases."

WTF are you talking about? I have Sahara shipped today (Tuesday) firm Blockbuster with email at 9:45 amn and wil have them tomorrow.

"Yes, Netflix promised *UNLIMITED* disks ("all the DVDs you want") per month. That means, if I can watch 100 DVDs per month, they have to send me 100 DVDs per month."

this is not the case exactly. if you are on a three out plan you are entitled to about 18 disks. So with Netflix limit of 12 on "unlimited" plans, they are only reducing their customers' benefit by 50%.


Wake up and smell the coffee. People are so much into watching television that they don't care what's going on in the world around them. Believe me, most of the movies out there are piece of crap, and I find much more productive ways to spend my time. I have drasticly cut the number of hours I watch tv, from around thirty hours a week to just five hours. Believe me, television is a way to waste your life. Once you turn off that tv you'll become more aware of your surroundings. I mean, you don't have to eat what they're stuffing you, ie buy this or buy that, studies show you do this or that. Don't people have brain anymore to think on their own?

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