The recent AP story ('Throttling' Angers Netflix Heavy Renters) that is being run in many newspapers and on a lot of Web sites is causing quite a buzz.
As someone that has been following Netflix closely for more than 2 years, I'd like to comment on the story:
The story suggests that people come here to "share their outrage" which is wrong. I post news and information about Netflix and let people comment on each story. I get a lot of comments here from unhappy customers, but I also get a lot of e-mails and comments from people that enjoy the service. Netflix and Blockbuster Online are both incredible values, even if they "throttle" or have movie allocation problems from time to time. I now have access to more than 50,000 titles from each company, and I typically pay less than $2 per online rental vs. $4.99 at my local video store. Both companies have gone through "growing pains," but they still save me time and money (I subscribe to both). The study referenced in the story hasn't been significantly updated in almost three years. (Update: The site has been recently updated with additional commentary on the study, which was the first analysis that suggested a connection between usage and movie allocation). Netflix now has 37 shipping centers and has improved operations to handle more than 4 million subscribers. The story features a subscriber with an admitted bias against the company and CEO (he recently suggested that Reed Hastings would kill people: "Q. What would happen if greedy Reed Hastings was in charge of human lives? A. People would die."). This user also typically rents only one genre of movies ("anime"), and is hardly a proper source for a major AP story like this.
I expect a lot more out of a story that is being seen by millions of people.
I know that a small percentage of Netflix subscribers are being throttled, but Netflix is upfront about why they do it and the reasons behind it are in the terms of service. If you are a Netflix subscriber, I highly recommend you read the section about "How Our Service Works."
I created this site as a way to share news, information and experiences with Netflix, but it I've expanded it to cover the emerging DVD-by-mail industry and companies like Blockbuster, Peerflix, Greencine, and more. If you look through the archives, you'll see many stories about topics of interest to Netflix subscribers, including throttling, the Netflix class action lawsuit, competition, and more.
Please feel free to read some of the stories and share your experience with online rentals here.
Update: The comment thread has turned ugly. I'm turning registration back on to hopefully cut down on the personal attacks.