How To Contact Netflix


  • Questions? Lost DVD? Call Netflix at 877-638-3549.

Welcome


  • Come in, take a look around, and feel free to contact me if you have a question or story idea. Be sure to read the comments or participate in the discussion.

    Subscribe

    Add to My Yahoo!

Search


  • Web HackingNetflix


Disclaimer


  • This site is an independent Web site (I don't work for Netflix). Netflix is registered trademark of Netflix, Inc. HackingNetflix will not teach you how to lie, cheat or steal from Netflix. Hacking is the desire to fully understand something, and we want to learn as much as we can about this company and share this information.

    Click here for more information about this Website and a full disclosure statement.

    Investors: Please do not use the information on this site to buy or sell stocks. I don't want to have to explain to your spouse how you lost a huge amount of money based on advice from a site called "Hacking Netflix."

    The contents of this Web site are (c) 2003 - 2007 Briki Media, LLC. All rights reserved.

« Hollywood Reporter Interviews Netflix's Ted Sarandos | Main | Return of Blockbuster? »

Netflix Settlement Judge Changes Mind

The New York Sun is reporting that the judge, Thomas Mellon Jr., has decided not to decrease the fees awarded to the lawyers in the Netflix class action lawsuit.

Judge Thomas Mellon Jr. signaled the change after the company said it expects the number of customers seeking to temporarily upgrade their subscriptions under the settlement to jump to 655,000, more than double the tally of those currently signed up.

Under the settlement, current customers of Netflix would be eligible to get an extra movie for a month, while former customers would receive a month's free service, including up to three movies at a time.

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/t/trackback/2006/4567745

Listed below are links to weblogs that reference Netflix Settlement Judge Changes Mind:

Comments

i hope he is still considering the fact that current users are getting the short end of the stick like he was before

Why doesn't he consider the fact that they'll just throttle anyone who accepts the settlement? The only way you'd come out ahead is if you weren't a member and they had to give you a free month. Then you'd at least get something. But all they'll do now is send your discs even slower. They'll probably throttle us more in the future, to pay the legal fees. The judge needs to think again and toss the whole lawsuit. It is an insult to customers. The settlement should be this - stop throttling or stop claiming UNLIMITED.

Haha! I throttled Netflix's money to zero. I cancelled my account! w00t! Heheheheheh.

I just visited the DVD Dossier Blog to read the April 1st story and while I was there I read through the settlement stuff (http://www.dvddossier.com/2006/01/netflix_settlem.html). They make one really really good point: the settlement doesn't address the problem (though I have my own opinion on what the problem really is).

One of the other stories captures my sentiments exactly. NetFlix needs to establish a cap, ala Zip.ca, preferably with some amount of rollover to keep us low volume customers happy.

They don't even need a cap. They just need to stop saying UNLIMITED. Nicheflix does not say UNLIMITED, but they do not set a cap either. Nobody would have any reason to complain if they just stopped abusing the "UNLIMITED" and "rent-all-you-want" to lure in the suckers. I would prefer it if they set a cap to giving differential treatment, but as long as they stop the UNLIMITED charade, I would be happy.

I don't think that will satisfy most heavy users. Yes, they'll agree that NetFlix shouldn't make the claim if it isn't true, but that's not what they're truly upset about.

What they're really upset about (and will remain upset about) is the check-in delays, shipping delays, and shipment from remote centers - in other words, the throttling.

A cap won't necessarily stop the throttling either, but one would hope NetFlix would do it that way. Instead of getting a trickle all month long, you get a gush for 8 or 10 days, then you reach your cap and shipments just stop. You either wait, or pony up the cash to get more disks.

Post a comment

If you have a TypeKey or TypePad account, please Sign In

Support

My Netflix Queue

Photos on Flickr

  • www.flickr.com
    More Flickr photos tagged with netflix

Misc.