"I opened up my Netflix mail last week to find a disc had arrived almost cracked in half. I reported it on Wednesday but asked them NOT to send me the same thing, instead please send something else.
I noticed that they did not immediately send something new out to me, rather they waited until the damaged disc was received by them on Monday to mail the new disc. I've been with netflix a number of years and this is only the second time I've ever reported a damaged disc so maybe the policy has changed since the last time I reported something as unplayable/damaged.
They used to send a replacement or the next thing on your queue immediately and did not wait for the disc to be returned. Right?"
What have you found? Did Netflix immediately send you a replacement or did they wait until they received your damaged disc before sending a new one?
Here's the official Netflix damaged disc information from the help system:
Q: I received a scratched, damaged, or unplayable DVD. What do I do?
A: If you have received a DVD title that is unplayable, try cleaning the disc first. (window cleaner on a paper towel works well.) If the disc is cracked, damaged, or still won't play, you can report it at the Rental Activity page in Your Account.
On this page you also have the option to request that a replacement disc be sent to you immediately.
Please return the damaged disc, as many damaged discs can be repaired with our polishing machine. Also, for many titles, Netflix must account for, or pay the movie studio for lost discs; your return of the damaged disc is appreciated, and helps keep costs low for all our customers.