Trixare4kids writes:
Early in November I returned two movies at the 7th Street Post Office in Oakland, CA. This is the (mothership) main post office sorting facility for all of the East Bay. Both movies never showed up at Netflix and they were both reported as missing. But here's the thing: I returned one movie for me and one movie for my friend.Formula: Two movies, each from a separate account + same post office drop box at same time + Both go "missing" at the same time = Theft!
I called Netflix yesterday to report the obvious theft and the CSR said they would pass the information on to a "specialist" -- has anyone dealt with a "specialist" and what do they actually do in a case like this? Should I report this to the post office as well?
Has anyone had experience with a Netflix "specialist?"
I assume they're either calling in Philip Baker Hall (library detective) or The Wolf.
Posted by: redbill | November 30, 2006 at 01:40 PM
Update: I called and made a report with the postal service yesterday. The CSR was dubious saying, "Well, did you actually SEE the theft occur?" As if it's not theft unless I actually witnessed it with my own two eyes.
She took the report anyway, but I doubt anything will come of it. I just thought they should know in case there are other thefts going on there - at least they have some record of other occurrences.
Posted by: trixare4kids | November 30, 2006 at 01:45 PM
Reporting potential thefts directly to NETFLIX is a good idea. If NETFLIX notices that it is getting a larger than expected number of thefts in a certain area either through reports or reporting on their website then they start looking into it with the POST OFFICE. NETFLIX has what they call a POSTAL LIASON who is supposed to interface with the POST OFFICE. One of the things they look for are the thefts occurring on a single Postal Employee's route. Since the POST OFFICE knows all the routes of their employees they can pinpoint the possible offending employee. If it appears that the Postal Employee is stealing the DVDs then they might arrange a sting operation and hope he takes the bait. They will also raid his house and car.
Posted by: RAYMOND KNIGHT | November 30, 2006 at 04:12 PM
"Has anyone had experience with a Netflix "specialist?""
They prefer the term: "Mafia Hitmen" ;-)
Posted by: bmovies | November 30, 2006 at 04:26 PM
I doubt there is any advantage to reporting this as 'theft'. Just report the lost disks - if there is a trend, NetFlix and USPS will pick it up.
Posted by: gir | November 30, 2006 at 04:38 PM
Speaking of Netflix delivery....a bit OT.....I returned two DVDs in the mail on Friday, and one on Saturday. Netflix reported getting the two on Monday (the 27th) and the third one on Tuesday (the 28th). However, they sent me back only one on the 28th, and two more on Wed, the 29th. Neither of which had a next day delivery.
The one they sent me on the 28th has an arrival date as "dec. 1". The two they sent me on the 29th, only one had a next day delivery date which I got in the mail today. The other one's arrival date is Dec. 2nd.
So, to make it short, I return two DVDs on Friday, one on Saturday, and I get my next selections back to me, one at a time, on the following Thursday, Friday, and Saturday.
It looks as if I'm getting throttled again.
Posted by: bmovies | November 30, 2006 at 04:49 PM
Blockbuster is throttling now too. After the honeymoon, they started delaying sending new movies after a Total Access return. At first they sent the next movie the same day or one day later. Now it's taking 2 days. They also changed a movie to a different version right before it shipped. They tell you something's available, then skip it over and over. It is fraudulent to say that something's available when it really isn't. Same dishonest tactics we are used to from Netflix.
Posted by: type-cast | December 01, 2006 at 02:56 AM
I think the Netflix Specialist is the guy flying the black helicopter in "whisper mode" outside my bedroom window at night. He listens to all my conversations through a tiny wireless microphone in my teeth. Lately, he has started communicating with my via the neighbor's dog. He also sends me cryptic messages through newspaper advertisements and backwards masking on top-40 hits. I have found that wearing a tinfoil hat is the only solution. I recommend Reynolds Wrap, but the generic type will do in a pinch.
Um, what was the question again?
Posted by: hawk5391 | December 01, 2006 at 01:33 PM
"Um, what was the question again?"
The question was: "What is the frequency, Kenneth?" :-)
Posted by: bmovies | December 01, 2006 at 06:41 PM