Stephen writes, "Seems like an interesting barometer of customer service would be to set up a survey to poll your members on exactly how long is “Short wait” “long wait” “very long wait.”"
From the Netflix Help system:
Q: What do Short Wait, Long Wait and Very Long Wait mean?
A: From time to time, some movies in your Queue may display a wait status. A wait status is an indication that more customers want to see this movie than we have copies. We recommend that you keep your movies in the order in which you prefer to view them, regardless of their availability status. Since we will ship all the copies we have available, customers seeing a wait status will in fact receive the movie.
Short Wait: We don't have quite enough copies of this movie to meet all current demand, so we may not be able to ship it to you immediately. We should have enough copies in the near future. The wait time in this instance is generally less than 14 days.
Long Wait: There's considerably more demand than available copies for this movie. It's unlikely that we'll be able to send you this movie within the next week or two. The wait time in this instance is generally less than 30 days.
Very Long Wait: There is extremely high demand, limited availability and/or a very long wait for this movie. The wait time in this instance is generally less than 4 months, but could be longer if, for example, the movie is out of print or we are otherwise unable to secure additional copies.
How long have you waited for a Netflix movie on "short," "long wait," or "very long wait?"