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netflixuser

I had a similar problem. In my case I was running in a vmware session. So I rolled back to a point before I installed the watch now feature and let it install again.
After that, everything worked okay.

CJ

No problems here.

I would look at my home network firewall to see which ports Watch Now addresses, however, why bother? -it's always worked fine on two different computers downstream of my firewall. Maybe some firewalls are setup a little too secure and restrictive...

My observation is that Watch Now ratings take a day or so to appear on my account - no idea why.

I've also noticed, occasionally over the years, normal rental DVD ratings sometimes either don't register at all or mysteriously disappear a day later after initially showing. I just rate the DVD again, when I notice.

winshape

The only problem I have is the inability to choose which drive to install the software. My C: partition is too small to run the upgraded watch now, so I just keep getting "out of space" errors.

hueristix

"I can tell you that there is virtually nothing that can be done, short of eliminating firewall protection altogether, to allow rogue programs like the Netflix viewer to work properly."

What is this guy smoking? First of all, I too have hardware and software firewalls in place with no probs. so this is bad information. Second, it is VERY possible to open certain ports if needed. I doubt anyone would implement completely random ports, but even if so, you can also simply config the firewall to allow all ports just for the netflix software.

The only error I got with watch now was in configuring my dual monitors- I noticed it does not like to be run on the secondary display and gave an error screen. While I hope they fix this to allow more flexibility (and I believe they are) I am finding the viewer really solid for a beta release. The best part is I have never experienced a pause or stutter due to streaming.

Netflix constantly improves their site, and Watch Now is now part of that well done process.

hueristix

Winshape,
Here is some free IT advice; you will have many stability and installation problems unless you leave a nice amount of free space on C:, 100 meg is a nice minimum, but much more is better.

spidermitch

I've been disappointed that the Watch Now feature is so heavily married to the OS, browser, and windows media player. Not many options for the non-windows crowd.

I'm a software engineer by day and I've already been expressing my displeasure to Netflix about the poor design of the Watch Now feature. They haven't offered much in the way of hope...

This bothers me because now I pay the same as everyone else, but I can't use the feature, so I've become a 2nd class citizen. "Well it is free, you know," they keep telling me. Give me a break, if it were "free", then how come I can't use it if I'm not a Netflix subscriber?? Oh, because it's not "free" so don't blow that smoke up my skirt, Netflix.

Needless to say, they weren't buying the notion that non-windows users should get a discount because we shouldn't be paying for a feature we can't use. I like Netflix, I just think they need to hire some better developers...

Kymberlie

I'm able to watch the movies on my laptop, but on my desktop I get the red Netflix screen and then nothing but a green box, even though I can hear the movie just fine.

I'm trying to update the browser and software right now to see if I can't get it working.

@ spidermitch
I don't have blu-ray or hd dvd, so I can't use those discs that are available on the Netlix site. Should I complain that I am being excluded from that content or subsidizing its support? I don't think so.

Windows PCs still make up more than 90% (or so, i don't know the figure) of the computer using public, so for an early in development feature like this, I'd say that's pretty good coverage. And this is coming from a Mac user, so I'm in the same boat.

mrdiesel

I'm the author of the original complaint. First of all, this isn't a problem for everyone, but if you have a corporate-class firewall (one of the real ones that denies everything in AND outbound) you might have some serious problems. The problem? The Netflix software uses random ports on the OUTBOUND side, making it impossible to use their viewer unless you open up the firewall to permit everything outbound. NOT a good security measure. The cheap home-user type firewalls do this out of the box, but the higher-end firewalls with the better protections do not (I use an Astaro firewall). I'm not imagining this, folks, and Netflix's customer support admitted that their viewer software runs amok with random ports. I'm still trying to work with the viewer and my firewall to figure out a way to resolve the issue, if I find a fix I'll post it here for others.

mrdiesel

Update: just called Netflix support again, they ran me through a bunch of changes to the settings in Windows Media Player and Internet Explorer. I still get the red screen, then eventually the Play button is enabled after about 3 minutes of streaming data. When I press the Play button, a dialog box comes up about needing a license from Netflix, I click the box, the license is obtained, and then it cycles back again to the same dialog box. Endless cycle, the movie never starts. We used up four media streams trying to get this to work which then shut the whole process down because Netflix can't stop the streams once they're started. I'll have to call them back in a couple of hours.

mrdiesel

Additional note: it's possible that the firewall might not be the issue here, despite what the first tech at Netflix told me. I ran up the live monitor screen for my firewall and could see no rejected packets during the support call with Netflix today. Also, the data IS streaming in. Something's very wrong in the WMP/Browser department. I'm running XP Pro with all the latest updates for all the products.

mrdiesel

Problem solved -- sort of. The only way to get the Netflix player to work correctly was to shut down the HTTP Proxy in the firewall, so this did end up being a firewall issue. So, the Netflix viewer is not going to work correctly with some firewalls, it all depends on your configuration. The best thing that Netflix could do is to provide a means in their viewer to alter the method of accessing the Internet (e.g. proxies/no proxies, fixed port range, etc.) so that it's more configurable under varying circumstances. The firewall vendors aren't going to rewrite all their code just to accommodate the idisyncracies of the Netflix viewer.

gakawell

mrdiesel I want to thank you for checking this out. I tried using the service from the office and had the same problems. I could not believe it when I called tech support for help and they acknowledged the problem, but they could not even tell what things to change in the firewall. Please keep this site posted if you find a solution because I am sure this is the only way that I will find out what to do.

Blackfoot

I have recently encountered that error (1229) code, it’s like the BSOD for Netflix users. Ok I call up Netflix, tech support tells me it’s a security issue in Windows that has been corrupted…and they tell me that the only way to fix this that they know of is to 1) either create an new users account to log into Windows, or 2) reinstall Windows… those were not options for me (a huge waste of time for a 2 megabyte program that was written incorrectly by whom ever, for Netflix) so I found out that there is a beta version of the Netflix movie browser. I ask if I could have it, tech emails it to me and the problem was resolved. I’m a very lazy man when it comes to searching for things, so I can’t tell you if you can get this beta off of another website or what, so I uploaded it to a sight and I’m linking it here for you: "http://www.megaupload.com/?d=XP485SWF" . You have to be logged on as an administrator to install, (so if you’re on a limited account, get off!) it’s a .zip file, extract it, run the installer, you may get an error code saying something like error can’t read such and such click ok and then run the installer again, then it should say installed Netflix or something like that and click ok then it asks to restart and then say yes. Then after that you’re set to go, it should work, and this file is not some virus or key logger or whatever. Take it or leave it. If you don’t trust the file that I posted or sight which it’s from then search Google or something for the beta version of the Netflix browser v1.90, and it should work.
~Blackfoot

Ernest Lehmann

MAC tip: I had a problem viewing Netflix using a MacBook Pro 17" using BootCamp & Windows XP SP2 with all udpates applied. The driver used is an ATI Radeon X1600. When playing Netflix Watch Now, the movie showed up in all GREEN - the kind of thing Netflix says is a result of a video driver that needs to be updated. I was able to get it to work by running dxdiag (Start, Run, type "dxdiag" and click OK). On the DISPLAY tab I turned off DirectDraw Acceleration (DISABLED it) and my movie displayed properly immediately without needing to reboot.

Feeness

Media Error 1229 is really negatively affecting my netflix experience - I can't get the watch now to work. UGH

Jeanne Hobbs

Hi - I am having a problem with Watch it Now - it gets stuck on "Determining Video Quality" 3 bars over and over. I have exhausted NetFlix tech support trying to resolve it, and they now suggest calling HP. I have IE 7.0, XP Home, Media Player 11, Verizon Cable Modem. The machine is not on a network, no Firewall, Netflix is a trusted site, tried a new Windows profile, checked the connection speed - under 44 in each of 8 hops before timing out.
What I get do get is a Java error that it can't identify any bandwidth. Any thoughts??? thanks!

Devan

I have had this error and called tech. The server I was watching the movie on had gone down and later I was able to watch just fine. I don't know if this helps but it was my experience and I have little to no problems with netflix

jeanne hobbs

Regarding my problem with Watch it Now, Devan, thanks for your response, but I don't think the issue is with one of the Netflix servers since I have never been able to get Watch It Now to function.

I have spent over 3 hours with Netflix tech support, and they have exhausted their ideas, that's why they recommended I contact HP for support with the Java error.

budakhan

Success! Try this:
http://supportingnetflix.com/index.php?PHPSESSID=56bbf634f2129bf9fb0a206b34225b4a&topic=10.0

poetgirl

If someone (Preferably one of these IT guys!) could just suggest how I can "re-set" my computer's settings to get past this View Now issue (I get a flashing green screen.)I would be very grateful. I'm on spring break, (broke) and am going through "view now" withdrawl! The worst part of all of this is I think it's the result of something I did to the settings myself, but of course, cannot seem to fix now.

Any knowledgeable advice would be so appreciated, thanks!

P.S. I need the instructions for the fix in 'regular speak,' or, step by step, if you will! :)

RICK

I WAS RECENTLLY LOGGING INTO WATCH IT NOW AND WAS ASKED THAT THE WINDOWS MEDIA PLAYER NEEDED AN UPGRADE I DID THIS ON MY DESKTOP WHICH HAS WINDOWS XP TRIED TO DO THE UPGRADE ON MY LAP TOP WHICH HAS VISA AND IT WOULD NOT UPGRADE ANYONE HAVE ANY ANSWERS THANKS

Alex

Does anyone even know what port range NetFlix uses for streaming? I can't seam to find it anywhere.
Thanx

tim

When i try to watch a movie instantly i get an internet explorer error and it shuts down the page. i have IE7, windows xp, wmp 11, firewall and virus checks off. any ideas?

Andy

I found that for my firewall software, turning off the cookie blocker and Ad blocking allowed me to get the stream to work (IE7, WMP11, XP). I can have the virus checks still on though.

Kt

Everytime I try to watch movies instantly with Internet Explorer a message comes up that says I have to close explorer because an error occurred. I don't have any other problems when using explorer, only when it goes the black screen and it says "determining video quality" I have uninstalled and reinstalled Windows twice with no success of fixing the problem. I've also changed and fiddled with every security and setting option available, is there any way to use another browser or fix this prob?

Kt

Everytime I try to watch movies instantly with Internet Explorer a message comes up that says I have to close explorer because an error occurred. I don't have any other problems when using explorer, only when it goes the black screen and it says "determining video quality" I have uninstalled and reinstalled Windows twice with no success of fixing the problem. I've also changed and fiddled with every security and setting option available, is there any way to use another browser or fix this prob?

Delbert McCord

Netflix new player sucks for the PC.
I used to watch stuff all the time with very few problems. They forced me to upgrade to their new viewer and every since then nothing but problems.

I talked with tech support and they are the nicest people I have ever talked with. They are aware of the problem but the people running the show simply do not care.

Is there another service like Netflix that provides the instant service that Netflix used to provide? I think its time to find a new company.

Delbert McCord

Delbert McCord

Netflix new player sucks for the PC.
I used to watch stuff all the time with very few problems. They forced me to upgrade to their new viewer and every since then nothing but problems.

I talked with tech support and they are the nicest people I have ever talked with. They are aware of the problem but the people running the show simply do not care.

Is there another service like Netflix that provides the instant service that Netflix used to provide? I think its time to find a new company.

Delbert McCord

Nikki

I've gone through the works with the netflix player after I dumped my entire hard drive and started over from scratch. I'd like to share some problems I had and how I managed to fix them. I'm running windows XP media, with zone alarm, and I have the best of the best of graphic cards, memory, etc, having had this system custom built for heavy graphics and media usuage.

Before dumping my drive, I never had a single problem with netflix. I even used a firewall and dual monitors, no problem.

The first problem I will address was with windows media player and dual monitors. The netflix movie would show up as a black screen on my second monitor. To fix this issue, I had to right click on the top of media player, go to Tools/Options/Performace/Advanced


Everthing on this page is now checked for use, EXCEPT for "use high quality mode". Leave that one unchecked because you want to use "overlays".

This fixed the dual monitor problem.

Next problem is one that I've read here about needing a liscense to watch your movie. This is also a problem with windows media player. I'm using wmp 11. When this program is installed and run for the first time, you should see an option somewhere to "automatically retrieve copyright and bla bla bla information from the internet."

This setting should be turned on. Every time you watch a netflix movie, windows media player is contacting netflix for the "right to watch this movie". If the setting is done right, windows movie player will automatically get the permission and you'll never be asked again.

The third problem is what brought me here after exausting all other ideas. Thank you Ernest Lehman for your great advise!!! I was getting flashing red colors on the screen, too much pixelation. It looked horrible and the blinking of colors was almost bearable, but not quite good enough. I knew there was a solution somewhere because the player had never done this before.

Netflix will tell me that my video card needed to be updated or that it was incompatible. I say...Bull!!! It was updated and it had worked fine before...I could play real DVDs on either monitor, they looked great, I could play every version of Sims2, looked great, MPG movies on media player, again, everthing looked awesome.

The problem had to be the netflix player itself, I thought. Well, I tried Mark's advice on one last ditch effort...

Start/Run/ type dxdiag

Go to display and turn off direct draw acceleration.

Yay! Problem solved.


Hope this has helped you in some small way!

emilbus

I had a flashing green screen and I tried the above (Start/Run/ type dxdiag -- Go to display and turn off direct draw acceleration.) and now it works fine. This is something you can turn back on if you'd like - just go back to Start/Run/dxdiag and turn it back on.

Great easy solution that doesn't require downloading anything!

Joel

Every time I try to watch a streaming video from Netflix, my computer shuts down. This never happens with any other videos I try to watch. I think it has something to do with Silverlight but I'm not sure. Can anyone help a brotha out?

Elizabeth

I have a completely different problem. Up until a week ago, I could view movies just fine (if you count the extended buffer time for the movie to start up). All of a sudden (literally), the Netflix Viewer/Silverlight started maxing out my processor. I can now no longer watch anything. The audio is fine but the video lags and just scrolls a scene every couple of seconds. My task manager shows my processor (Pentium M 2.13 MHz) as being maxed out. I have changed NOTHING on my computer (no hardware or software changes - no additions, no deletions, no changes in settings). I have called Netflix 4 times and on the last call they told me they could do nothing for me. Wow - great customer service, eh?! They claim that they haven't changed anything in their service and that there is nothing I can set in Silverlight to not hog my processor. I have run scans with McAfee and Spybot to look for malware that only acts up with the Netflix viewer and have found nothing. Does anyone have any idea what is going on??

helixtwin

i try to watch a movie on instant watch and every 10 minutes it stops and has to buffer for 10 minutes before it starts again. but sometimes i can watch with no problems at all, what gives?

Albion Zeglin

I have no problem using Astaro firewall and Standard Proxy for my PC's or WII Netflix streaming. But the iPod Touch viewer won't work through the proxy. Any ideas?

Eric

@Alex
I am asking the same question. All I have read is ports 80 and 443; on this bulletin board and some others its a random selection . Anyone else asking the same question, if so , what responses have y0u encountered.

2SelfBTru

The guy from Dec. 2009 and I are having the same kind of problem, silverlight, my error message is N8202 and it says it is determing my video quality, but never downloads the movie, and it worked perfectly the night before. Something happened in a download that must have changed a video setting and I am unawere if it. But now I only get the error message and it goes no where. I have called and got help but didn't solve it.

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