Reader Cheesemold returned an expensive computer game instead of the Netflix movie, and received this response from Netflix customer support:
I'm really sorry to hear that you have sent us in your game. I researched this issue and found out that our distribution centers aren't set up to return customer discs of any kind so we're not able to send your disc back. I understand this is frustrating for you and I am very sorry that we cannot mail your disc back to you.
If you have not been able to return our DVD, feel free to send it back in the same mailer as your next return (2 in 1 mailer) once you have finished viewing the film. Be sure to include a note with your email address so that we can process the DVD.
I apologize for any inconvenience this may cause.
If you have any further questions or concerns, please feel free to contact us.
Netflix Customer Service
I have Netflix and Blockbuster subscriptions, and I'm paranoid about returning the wrong movie.
Have you sent the wrong disc back to Netflix or Blockbuster? What happened?