Jack writes, "The third disc of an HBO series, Deadwood, was defective, freezing for large portions of the disc. I sent it back in with the others, making note on the disc that it was bad and noting online that the disc was bad. Netflix sent out my next three discs, and I realized that I wasn’t going to get any credit for that dvd I didn’t get to complete. I called Netflix about it, and the customer service rep said that their policy was that you had to call in if you wanted to get compensated for a bad disc; they wouldn’t do it automatically online. He speculated that it was probably because it would be prone to abuse otherwise. He said he believed me and gave me the next disc in my queue (making four).
Because I marked “Bad Disc” with a magic marker on the dvd and its envelope, Netflix sent me an email about enclosing a note with my dvd, suggesting that I contact them [(800) 528-1023] because their distribution center is “unable to handle customer inquiries.” That’s what gave me the idea to call them about the raw deal of not being compensated when they send out a bad disc."
Have you had a bad disc experience with Netflix and/or Blockbuster?