Farhad Manjoo from Salon spent some time evaluating Netflix and Blockbuster, and writes about his observations in Why Blockbuster is Gaining on Netflix.
Netflix spokesperson Steve Swasey, on exporting reviews and ratings from Netflix:
The data that people put into Netflix is "proprietary" information, he says; though each customer controls his individual ratings, every rating is used to fuel Netflix's recommendations engine, and that engine is a competitive advantage for Netflix. Trying to pull out your ratings after you've enjoyed the recommendations "is like asking for your money back from Disneyland after you've enjoyed the rides," Swasey told me. (Blockbuster also does not offer a way to export your queue and ratings to other services.)
I'm misquoted in the story, but it could be because I talk fast during interviews. The story says I waited 3 months for Lost in Translation from Blockbuster, but in 2004 I waited 3 months for the movie to arrive from Netflix.
Dave Winer (also quoted in the story) has written a followup to the story,
where he says that he does all of his interviews by e-mail so he isn't misquoted. Arrgghh. It looks like I misquoted Dave Winer (the story quoted a blog post from Dave Winer, not an e-mail interview). I'm still considering doing interviews by e-mail, so I'm not misquoted and have a record of the exchange.