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eazyguy52

I have never used one, but I have heard this complaint from many who have. One friend in particular was having problems with comcast and she thought going to Direcway (now the above mentioned Hughes) would be a better fit until she found out the little detail regarding bandwith which they didn't tell her about. She ended up having to go back to Comcast because of the business she was in. It doesn't take much to exceed your bandwith and once you do, you can fergettaboutit. Of course, you can get more bandwith if you pay through the noese. And with installation and equipment costs, you might be better off settling for a slow dial-up unless you are really desperate.

gir

Satellite Internet has had these fair use policies since the get go.

IMO their policies have enough impact on typical usage that these terms should be in bold face on the front page, not hidden deep down in the terms of service. Luckily there are sites out there like DSLReports that'll clue people in if they do even a small amount of research before signing up.

Matt

I used DirecPC (now DirecWay) back in 1999-2001. We eventually switched to DSL, but not because of the bandwidth cap. The limit back then wasn't that big a deal, because such large content was simply not available, so any downloads I made (almost) always proceeded at full speed. I can see why it would be more irritating in 2007.

jedipunk

I have Wildblue Satellite ISP and they have the best FUP that is based on a rolling 30 days instead of hourly or daily like some others. ( about 7GB/down every 30 days)

With the low cap and high latency, Satellite ISP is not a good choice for NF streaming or any streaming.

Not a big deal for until someone develops an NF plugin for Vista MCE.

(I asked NF how large their movies were after fully streamed and was told between 2 and 4GB.)

Rowdydog

I had DirecWay from Nov 2001 - Oct 2005. I had several technical issues with them during that time where I had to call their support. It was almost impossible to understand them. They would tell me to try the exact same things I had already done to troubleshoot. It finally got to the point that the service got so slow, I ended up cancelling it and switching to DSL. Streaming video and audio was always way to choppy.

David

Instant Watching does not work with Hughesnet's basic service because of the "Fair Access Policy." After you've downloaded a certain amount and reached a threshold, your download rate drops dramaticall--to a crawl, really--for up to 24 hours. Practically, this means that you can start watching a movie, but partway through, you'll reach your limit and service comes to a screeching halt. (I've tried.)

The threshold at which this happens varies, depending on level of service:
"Home" ($59.99) Threshold = 200 MB
"Pro" ($69.99) 375 MB
"ProPlus" ($79.99) 425 MB

I only have "home" service so I don't know if you could watch an entire film with higher levels of service.

Loramir

My family uses HughesNet and have not been at all satisfied. The download threshhold is very low, something like 750 MB every 4 hours (I'm only there on weekends, so I'm not positive), but with 1 more or less constant net user (my brother) and two other computers (3 if I'm there), it's simply not enough.

Streaming media completely knocks out the threshold - just a few YouTube videos slows you down. The one time I tried loading a Netflix Watch Now video, just to demonstrate to my mom when it first came out, it was horrible quality, and I doubt if it would have been able to play the entire movie.

The speed in general is fairly slow, considerably slower than my cable in my apartment, but still better than dial-up. It does, of course, have issues with overcast weather and a lot of random outages.

We've been very unsatisfied, but we live half a mile from the main road, and the cable companies won't run cable out for us...so we're kind of stuck.

Joe Dartmouth

I'm very disapointed with my ISP. (Comcast) When I sign on to Netflix to watch streaming video, my initial connection is perfect but moments after that, I receive a new connection that will not allow me to watch any movies. I have never had problems with caps as I have read about others. I believe that Comcast is deliberately causing these affects to discourage folks from using their cable for this purpose. I have a degree as an IT professional, and it is obvious to me that Comcast is far from perfect in the cable industry. I would pray that another cable service would appear that would be in direct competition with this company. The business policies that are practiced by Comcast are unfair and deliberate.

Josh

Just fyi, hughesnet caps at 400mb in a 24 hr space. I just switched to hughesnet because of lack of other ISPs in my area...I am very displeased. All of their cust serv is out of India as well, so hard to understand them.

on the wrong side of the digital divide

With the switch to digital TV, things got even worse for us rural folks who are forced to rely on satellite. Now we cannot get any TV channels (even with a converter box) because the signals aren't strong enough. And we can't stream media (TV or movies) through our computer because our $70/month plan with Hughesnet only allows us 350 MB of downloads per day, unless we want to watch in the wee hours of the morning (we don't). I am NOT paying $50/month to install a second dish just so I can watch TV...not worth it!

cyrus

Interesting article, good point
Cyrus

Marlene Taylor

We moved out to the country and are unable to get DSL or Comcast HSI (high speed internet). Therefore we thought Hughes would be the solution to our Netflix streaming problems as we didn't think dial-up could handle it.

Boy were we wrong. Any movie may start to buffer it's download from the streaming menu of Netflix, however it never does actually play, returning to the main screen saying there is not enough internet connection. Mind you, we are on the Pro Plus plan of 79.99, not just the low Home plan. If we could get anything else we would, but we're stuck with satellite as the solution versus dial-up for our new country home.

Even when we lived closer to a large city we could at least get DSL when we couldn't get Comcast and used to feel gypped that way. Oh well, take what you can get. We're now downgrading our Netflix plan to eliminate the ability to instant watch and stick with just getting dvds by mail.

Recommendation: Keep DSL or Comcast for Netflix instant watching.

Paul

Thanks for the info. I own a mobile home in a park within the city limits of Tucson, AZ, and niether Cox Cable or Qwest DSL will contract with the park management. I've had Hughes Net for over a year now and I am one disgusted customer. Not only will it not support Netflix, it will not support VOiP with Vonage or Magic Jack.

Cathy

Is there any progress being made with Netflix for those of us who have no alternative for internet service other than Hughes Net?
I just now found out that I cannot keep a movie going here on my PC.
The movie keeps being interupted saying "your internet connection has slowed". I give up trying to watch it.
I was just about ready to buy a Netflix streaming device so we can watch streaming movies on TV.Boy am I glad I tried watching first on my PC.

Blondell Lehocki

I have experienced all of the above complaints, as I have had all of the above services that are offered here in Florida. And, I have also changed from service to service looking for my money's worth, and I must admit that after the first month of service and you begin to settle into paying the bill or after the initial "let you try the service for 30 days", it is all downhill from there. What gets me is that these big companies want to really screw you by demanding that you use the service until your contract is expired. So, basically you pay for a service that is poor, a service that you eventually stop using, and they continue to collect money for poor service rendered to the working guy. Boy, am I in the wrong business or what. Well, at least all Netflix can get out of you is $8.99 a month without a contract, so I guess I should be grateful for that. But, when you do the math; what is $8.99 times one million subscribers to sign up for one month without a contract. Hummm....I still am in the wrong business.

Sheron

Help how do I delay download from Netflix instant watch movies with my hughesnet 9000 to "record on my PS3 to watch later without having to increase my plan????

Here is the response I got from Hughesnet:
"...I understand that you want to know how to schedule Netflix movies through HughesNet Download Manager. Please accept my apologies for the inconvenience caused to you.
Sheron, I would request you to go to Google search engine and search for any software that can help you in scheduling Netflix videos. Alternatively, you can contact Netflix as they may have some work around as to how to schedule Netflix movies.

If you have any issue or further queries, please feel free to contact our Chat Support or Phone Support on 1-866-347-3292 for real-time assistance. Our support technicians are available 24/7....

Does anyone know what software they are referring to? (I have a PS3 and new HP computer with vista)

Jeff

I work in the oilfield out in West Texas, The oil company I work for has Two dedicated satellite lines which they use to communicate with their drilling rigs in real Time Video chat, so I get unlimited bandwidth with them.The cost is around $5,000.00 a month for the company According To our communications guys, Hughes uses single lines for their accounts. While they do have multiple lines, no single account has use of multiple lines. If you did you would have instant upload/download communication and speeds of around 150 MPS or better. I am told that with a single line there is a 3-7 second delay between upload to download which makes real time internet access impossible, which is why VOIP won't work.
The reason your bandwidth is so limited is because there are somewhere around 100 to 500 people sharing that line with you.
I have heard that there are small rural communities that are renting satellite lines privately. If the line costs 2500.00 a month like ours then 50 people could pay 50 bucks a month and have awesome bandwidth

bill

So, then............Is there a way to download Netflix during the free period on Hughesnet to your computer and watch the movie later on a connected TV?

Or, better yet, make your own DVD to play anywhere, any time.

This would seem the only way those of us forced to use Hughesnet could use Netflix.

Chris

I have thought about getting Hughesnet and have tried to figure out a way the watch netfix. I have a box that will play video from my computer to my tv. I have it running through a old fashion vcr, so i can record movies if I want to.
So what I thought is, if I get do get hughesnet I could set it somehow to go to a netflix movie I want to watch and start streaming it. I would also have my vcr to record it. Then I could watch it the next day. Don't know if it would work, but that's what I thought I could do.

BEAU PETTY

"NETFLEX WILL NOT WORK WITH HUGHESNET" DON'T SIGN UP WITH HUGHESNET IN RURAL AREA'S THINKING THAT YOU WILL HAVE NETFLEX SERVICE AS THROUGH YOU LIVE IN THE CITY THAT AS "DSL" OR BETTER BANDWIDTH "!!!

Berny.joe

Sorry but no satellite service will allow for streaming, unless you can get unlimited FAP ( free access privledges ) skyway calls it something else, but basically no decrease in bandwidth during the the monthly pay period. I have skyway in SC and it is terrible for you tube and and video news. And uploads to face book are oain full. uses dial up and sat download ( not two way )
In Indiana, we have a 1.5 DSL and netflix works great, that is the minimum required by netflix. Companiew for unlimited bandwidth from satellite is going to be costly as stated above

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