Netflix Back Online & Shipping Movies; Movie Ratings Missing

Update: Netflix has posted a notice that recommendations are unavailable (but your ratings are safe):

The Netflix website went back online around 6pm (PT) last night, but movie ratings (stars) are missing.

Netflix is shipping movies today (some customer DVDs were delayed due to the technical problems yesterday).

Thanks to Harrison, Andrew, Mike, Bruce, Leah, and everyone else for sending this in.

Comments

[Judd]

Not only are the ratings missing but the site is trudging along. It's taking a good 5-10 seconds for something to be added to my queue and that's both at work and at home (great connections at both too).

[Sirkickyass]

Apparently the site is down and up again intermittently. I've seen some "website error" messages for a few minutes at a time today.

[jeb]

damn! the old 'releasing this week' view has vanished. any idea what the new url might be, if any?

[Im Not A Turnip]

Hmmmm, I just got the EMAILS that report all my movies have been received, but that is not yet reflected in my queue. The At Home section of the queue hasn't updated yet.

[Jeff]

I had my next two movie titles showing up that they were in the "process" of shipping, but now my queue shows the message,"Your next available movie is awaiting shipment" with no movie titles in those slots. It is as if my "at home" slots reset.

[Jeff]

Nevermind...I jumped the gun....The two movie titles I am to receive next are back in the "at home" slots

[Tac]

I still can't get access

[Adam]

Hey jeb, the releasing this week view that I use is this one:
http://www.netflix.com/AllNewReleases

[Andrew Ryan]

I got a "We've received" e-mail today (shipped the disc on Saturday), and the Queue shows the next film as "Shipping Today" in an "At Home" slot. Star ratings are completely dead except for the Customer Average.

[BoB]

Just WHO is getting movies shipped? Not me!

I still get this:
"Your next available movie is awaiting shipment. (More)"

on all 3 slots. That was there as of 6pm central last night and is still there as of 10;46am today. Nothing has been allocated from my queue overnight or this morning.

[Dave Dunn]

Suggestion: Dump all the movies off your queue except for the new releases. You know, the ones that had you saved before it was even in the theatre and still show as long wait, very long wait and how old are you really?

[Last Straw.]

I just cancelled my Netflix account. Throttling? Ok, I can deal. Outage, okay I can deal. Here is the final straw. I had a bunch of new releases in my queue before the outage. Next to last on my queue(15 or so down) was Into the Wild - status (Available Now) the last was older movie, also available now. And they sent the older movie ahead of the newer one, even though it was lower in my queue. End of story. All things being equal they should honor my queue.

[Al]

Available now doesn't always mean that. DVD status changes fluctuate a lot.

[Ze'ev]

I don't want to sound mean, however, this is starting to sound like a drug addiction. G-d forbid we don't get our weekly fix of the new release we will just cancel the service, the sky is falling, or some sort of internal company policy after a fiscal report. We complain about how this is some money driven, profit looking company....Oh wait, it is, without profits we won't get our movies. However, unlike some, I can live without the new releases it's honestly not important, also, its not important that my movies are not shipping till today because believe it or not, outside this computer, nay outside my television there is this thing called a world out there, and in 24 hours, our movies will be here, it's ok so we wait. So to those who jump the gun, complaining how they will cancel, or call their customer service rep, or that the company is lying, lets just calm down take in a deep breath and our movies will arrive, albeit not the new releases maybe some that you requested though prior. If the new release is that important, go see it in the theater, but we may actually have to travel farther then our mailbox for that.
This is just my opinion though, maybe I'm wrong.

[frustrated w/ other customers]

website is not "real time" and with the outage, i'm sure that inventory is being adjusted VERY quickly from checking movies in and out.

"available now" doesnt meant it will be sent to you, you could have had it ready to ship, and it was damaged, it was not available in your hub or one close... it is an online company.

i think people are very "spoiled" by netflix and get too cushy in their expectations and do not allow room for human error.

i think netflix is a great company and they do a lot for their customers, i am happy and i know they will always take care of me.

[Jeff R.]

Looks like mine new ones say "shipping today" (I mailed them out yesterday). No problems here.

[laughing @ other customers]

i think customers forget how proactive this company was during the wildfires in CA to cancel any accounts that the post office said was affected by movies (AND they marked all my movies as lost so i was not responsible for them).

i am sure they did the same thing for Katrina, and other things of that nature.

sure, they look for profit, WHICH COMPANY DOESNT, but... the thing about netflix is that the customer service is always top notch, the plan rates are great, they really take care of their customers, and they do not have a ton of "fine print" type areas.

If you are upset over 11h of your day not being to access a website, you've got issues, seriously. stuff happens. I am sure if your internet went out, for whatever reason, you wouldnt call customer service every hour "what is going on" better yet, i am sure that they wouldnt have customer service like netflix.

and for all the dummies that think that Netflix owes them for not being able to use instant viewing.. YOU DONT PAY FOR IT STOOGE. even the MOST expensive plan, for 1/2 a day of outage is NOT even $1.00

[bulletproofheeb]

Looks like some other features are still down too. I went to add something to a "top 10" list and it says I have no lists, friends or notes. When I tried to get into the friend list it said that some community features are still down.

[NFdude]

That was some awful timing - I mailed my movies back yesterday and had planned on moving some items around on my queue. Then came this downtime, and I ended up with one of the movies in my queue showing as 'shipping today' which I actually had planned on deleting. It turned out to have been available through instant viewing so I've already seen it. /whining continues

[tooslow]

netflix is down again, at least for me.

[Jason Miller]

I'll tell you what is happening. On Friday night I hit the Netflix website, and it had an entire new look. I went back 30 minutes later and it was back to the current look.

I think they were going to launch the new look, and it crashed.

By the way it's down again.

[BoB]

It's 1:00pm, I still have all 3 slots as:

"Your next available movie is awaiting shipment. (More)"

NOTHING has changed for me. I lost rentals Monday due to NF site problems, I lost today for some unknown reason. Who knows what tomorrow will bring.

I should have had 3 discs ship yesterday but now it will be Wed. at the earliest!

WHAT GREAT SERVICE NF!!!!

[Frustrated]

Okay, this morning my queue said that the next available movie on my queue would be shipped Tuesday, then it said today, and now it says Wednesday?!? wtf? I don't understand why they didn't/don't have something, be it an e-mail, or post on their site about what exactly happened yesterday and assure us about our accounts... credit card #'s etc. I have half a mind to drop my account (if Blockbuster wasn't such a 'buster' I would).

[Billy]

I can deal with the 1-2 outages Netflix has a year, but I am both surprised and apalled at all the people who can't. So you get your 3 or 4 movies on Thurs. instead of Wed... it's not like you can watch them all on Wednesday anyways. But then again, I wouldn't be surprised if some people do attempt that....

[judge not lest you be judged...]

It amazes me how fast people are to ridicule others for being upset about not getting a service they pay for... interesting.
Seems like people are doing a lot of assuming about other peoples lives... AND you know what they say about ASSuming.