Update: Netflix spokesperson responded to the reports of counterfeit DVDs:
Netflix rents only studio or filmmaker authorized DVDs – no copies. Netflix has more than 100,000 titles on DVD available for rental, so labeling takes many forms. DVDs marked “for sale only” were purchased legally and legitimately by Netflix for rental to Netflix members. And yes, each DVD is individually inspected before it’s shipped.
Netflix ships 1.9 million DVDs on a typical day out of more than 50 distribution centers across the U.S. (including Alaska and Hawaii). Occasionally an error occurs and a Netflix member receives the wrong title or a scratched disc. But the probability of a Netflix member receiving a copied disc is very slight. Four copied discs, even less.
Netflix is the #1 rated ecommerce site for customer satisfaction by Nielsen Online and ForeSee Results because of the outstanding convenience, selection and value available to 8.2 million Netflix members. Concerns such as those raised by The Consumerist are extremely rare. But something we’re looking into nonetheless.
Consumerist has a report and photos from a reader about possible counterfeit DVDs received from Netflix.
There are few companies that we love more than Netflix. Usually their service and support are top-notch among DVD renters. However, Consumerist Forums reader "muffinman" has a concern. He has been receiving what he believes are counterfeit DVDs and has some compelling photo evidence. Please help us crack the case and tell us what you think. His letter and pictures inside...
Netflix has been shipping gray DVDs, provided by the studios, for years, but the reported DVDs have paper labels. If they are in fact counterfeit, I highly doubt Netflix is duplicating DVDs, and suspect the movies were replaced by a subscriber that lost a movie and sent a copy back to Netflix to avoid the $20 DVD replacement fee.
Has anyone else received strange DVDs from Netflix?
Thanks to David and Art for sending this in.