John is having an interesting problem with his Netflix account:
My main computer won’t connect with Netflix.It used to months ago, but not now.When I type in the Netflix address, it should automatically recognize me and go into my account. Instead, it treats me like a new visitor and asks for my e-mail and password. When I give both, it loops back to the same two questions re username and password. I have tried resetting my password, but this didn't help. I have two computers in my home: my main computer using Vista and a secondary, networked computer using XP. The XP computer does connect to Netflix just like it should! I have a third computer away from home using Vista; it, also, connects just fine. Using my main computer, if I try to connect to my account via Netflix e-mails, the system goes through an interminable loop in trying to connect, but nothing happens. I then have to use alt-ctrl-delete to shut down the process. On the main, problem computer, I upgraded to Internet Explorer 8 a few months ago. The system connected one time to Netflix, but never again. I have called Netflix support staff two times. The first person said that I should try a new browser. The second staff person told me that the problem must reside with the Internet Provider. However, this was before I realized that my secondary, networked computer (using the same IP) could connect with Netflix. That staff person tried to be very helpful. We tinkered with Internet options (e.g., deleting cookies) but to no avail.
This is a tough problem -- does anyone have any suggestions?