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Todd

You blocked a cookie that Netflix wants for login. You probably ended up on Netflix' site hosted in a frame at some point (link from Facebook, Digg, whatever), it requested a cookie that looked like a third-party cookie to the frame, you got a popup and said "block it". If you're seeing this in IE, there'll be a little eye icon with a red slashed circle on it down in the status bar. Double-click that, figure out what cookies you're blocking, unblock ones that look important, refresh and try to log in again. Keep doing that until you find the right cookie to accept.

Scott Elkin

Several things:

1. Turn off all your software firewalls and virus protection.

2. Try these browsers in this order: Firefox, Chrome, Safari, Opera. If any of them work, then it is most likely a firewall or cookie blocking issue.

3. If none of those work, I still think the session cookie is being blocked by a firewall/virus program. Go back to #1 and make sure all are turned off.

Sam

Several websites exhibit that behavior if you use the browser's "Private browsing" feature. Each browser has a different name for it. Make sure you didn't leave it on by mistake.

And yeah, it could be some firewall/internet protection software.

Bill Meeks

STOP USING INTERNET EXPLORER! What is this, 1998?

Dan B.

Before you go disabling your antivirus (if you do, ONLY go to Netflix, but I would suggest disabling antivirus as a last resort) you should clear all your cookies, reset any cookie permissions, and uninstall any cookie blocking/pop-up blocking/paranoia plug-ins. In fact, disable any and all add-ons that may be on your browser then try again. Or just install a different browser and try in that, if it works in a different browser then you've localized the issue to the browser and you know something is messing with that.

If that doesn't work then run an anti-spyware application on your machine. Spybot S&D or some such. If your machine is infected that could cause issues like this.

This shouldn't be a firewall issue, but if it is then you shouldn't be able to login to any financial institution or most online retailers. Netflix isn't using a third party authentication system, they host their own. The only difference between the login process and the rest of your time spent at the NF site is HTTPS, which operates on port 443 instead of 80. If your firewall is blocking/messing up outbound https connections you won't be able to connect to login, but the same would be true for every major website on the net.

@Bill Meeks: This isn't 2006 either, IE8 isn't the best browser but it's competent enough for the average user. I still point people toward Firefox and Chrome, but we have to accept that some users will stick with IE. So long as they are updated to the latest version it shouldn't be a big deal.

tsrblke

I've seen a similar problem on my brother's computer when his BIOS battery died and the date reset to something crazy in the future (like year 280,000) but any year that's wrong may cause this. Netflix's site thinks the cookies (and sign in certificate) are all expired and won't let you log in. As odd as it sounds check your date/Time and make sure it's right. Our computer didn't warn us the BIOS battery had died,and we wouldn't have noticed the descrepency (since the time on the comptuer was actually right, the date was wrong) until this happened.

Hebby

Call Netflix Customer Service and ask that you be transfered to an Instant Watching escalation point of contact. I would do this M-F 7 AM - 4 PM PST. I am not sure of the wait time for a call back due to Netflix not having a Tech Support team any longer but this would be you're best bet.

Also turn off any auto fill feature if you happen to be using them.

JDoors

That does sound as simple as a cookie problem (though it's a lengthy story so I might be missing something).

Netflix (and other sites) store your login information in a small text file on your computer (the "cookie"). If your settings prevent that cookie from being placed on your system or your settings delete all cookies after each browsing session Netflix (and other sites) have no way to automatically log you in.

Can you automatically log onto other sites? If not:

Open the Internet Options dialog, choose the Privacy tab, and lower the Settings for cookies to Medium or lower (there are shortcuts to this but their availabliity depends on how you set up IE).

Big Daddy

You may also need to manually delete the old cookies as the "Delete temporary files" routine sometimes does not for some reason remove all of your temporary internet files.

In IE8:
select Tools,
Internet Options,
in the browsing history section, select the Settings button,
in the Temporary Internet Files section, select the View Files button,
This will open a Windows Explorer window with your temp files.
Sort on the "Internet Address" column, and look for your netflix cookie which might look something like: "Cookie: [login name]@netflix.com/"
Delete this file, close the Explorer Window, and any open IE8 browser sessions, and try the site again.

Good luck.

Luis

Definitely change browsers, I'd recommend Firefox.

Holly

First I'd say clear your cookies (Netflix should have walked you through that), second maybe try a proxy server, that'd tell you if it was your service provider if it works. I use freeproxyserver.ca, you just type in the web address and it will circumvent any blocks that are in place.

I noticed Myspace does this to me sometimes, it's an infinite loop of the login screen and what it was is that my password was incorrect, it just didn't bring up anything saying as such, but since you said you reset your password, I'm not sure.

I'd say it's definitely either that browser somehow! Otherwise, good luck!

RJMac

I had similar issue after upgrading from IE 7 to IE 8. I opened Internet Options, Content, AutoComplete Settings and made sure my Forms field was checked. Closed and reopened Browser, opened Netflix’s site, reentered UserID/Password logged into site. Subsequence logins to Neflixs did not required entering UserID/Password.

Daniel Hentschel

@Bill Meeks

He can't stop using IE... netflix requires it to view any Instant Watch movie.

M

Uh -- no, you can Instant-Watch in Firefox.

Dan B - Application Programmer

Well, here's a thought that I think you should think about. Over time the patches and updates to your web browser from microsoft tend to get a bit confusing and conveluded with security changes in your settings. it's quite likely that the default settings within your system have been so locked down by the recent updates sent out by Microsoft that they have quite simply disabled some required settings you need enabled.

here's my suggestion and it doesn't require you to disable your firewall OR your antivirus. most likely the problem is being routed from a disabled security setting within IE.

Here's a quick correctional step that I would suggest you use discretionally with any website you "TRUST". Without a doubt, I'd probably trust Netflix.com.

So let's begin. Start in IE Tool Bar and click:
Toos -> Internet Options -> Security Tab

In this tab click on the Icon for "trusted sites". Before we add any "sites" we should change quite a few of the defaults to be truely "trusted" so lets click on the "Custom Level" button.

In here are a bunch of check radio buttons. basically "enable" EVERYTHING, except the popup blocker. Note I said "enable"... not prompt or disable or anything else. Just "enable".

The last and final option should be "anonymous login".

Now click "OK". You're back to the Security Tab right? Make sure the "Trusted Sites" icon is still selected and click on "Sites".

OK now this is important. You just gave anyone who is in your "trusted sites" group permission to do just about anything within Internet Explorer. So keep that in mind as you add sites to this list.

Before adding the netflix site(s) be sure to uncheck "Require server verficication (https)...."

In the Add this website to the zone start adding your trusted sites.

My suggestions...
All Netflix
All Microsoft
All Adobe
All Apple
All Quicktime
All Macromedia <- some of their sites are still live.

ie use:
*.netflix.com
*.apple.com
*.microsoft.com
*.adobe.com
*.macromedia.com

Even add your banks and possibly paypal.com.

Take care what you add. These sites will be implicidly be trusted.

Click "Close"


Close your browser and try Netflix again.

Good Luck!

Dan B - Application Programmer

Excuse some of my spelling mistakes above, but I forgot to mention.

You also may have too much within your browser cache. You might want to clear that out (don't worry nothing is truely lost as it all reloads the next time you ever go visit their web pages again)

IE Command Bar:
-> Tools -> Internet Options -> General Tab

Look down to browsing history and click the "DELETE" button. In IE 8 A window will appear that has several checkboxes. Uncheck cookies, form data, passwords and InPrimvate Filtering. Everthing else CHECK it and click DELETE.

It might take a minute or two depending on how much "junk" is in there. When done you'll be back to the "General" options tab. Now in browsing history click on Settings. To avoid cache problems with changing web pages it's best to choose "Every time I visit the webpage" and change the diskspace used to be 1024 and
then click OK.

Click OK on all windows to close them out and then close and open a new browser. Now try Netflix.

Again - Good Luck.

Anonymous

I could resist... As someone out there is trying to do the whole "my browser is better than yours" routine. This makes me laugh. it's like saying Macs are better than PC's. When in fact...

Today's MACs for the most part are PC's. Just with a different OS. Claim it all you want, but the admitting of defeat by MAC is so painfully obvious as they suddenly now allow Windows to run on a MAC (as if they hadn't then Apple would've died by now, except for the fact they're a pretty big MP3 Player developer). But this isn't about that.

As of Q4, 2008, IE has 68.15% usage, Mozilla 21.34%, Safari 7.93% and Chrome 1.04%, according to Net Applications.

Why run Windows ... Because like it or not... the world is predominantly Windows. Why run IE... same reasons.

That's all just my humble opinion though. As freelance programmers and open source become more and more popular then those "other" browsers will start to gain more popularity.

I see an inherritant problem with that... open source has no dedicated support channels. Just users supporting users. Kinda leaves the Non Geeks out in the cold doesn't it. That's why IE will be on top for several more years. They actually are a sole source for support rather than 100000's of open sources out there trying to brand their own browser.

Again, just my opinion. Oh and sorry for hijacking this thread into something it shouldn't be

John Daubney

Many thanks to all who took the time to offer suggestions. The solution came from Dan B., Application Programmer. I went to Internet options, tools, security, trusted sites, custom, and then enabled most of the choices (per Dan's instructions above. I was then able to connect to Netflix. I then reset these options to default (to further troubleshoot the exact problem), and I was STILL ABLE TO CONNECT. I restarted the computer to verify that I could still connect. Many thanks to all.

John D

PWB

I couldn't use IE 8 to watch movies instantly. Firefox worked without a problem. I wondered why I couldn't use IE 8 when I had been able to watch movies instantly on IE 7. Every time I downloaded Silverlight, it failed and said it was already installed. Finally, I checked Add-ons in IE 8 and found Silverlight was disabled. When I enabled it, watch instantly worked fine.

Jeff

"I've seen a similar problem on my brother's computer when his BIOS battery died and the date reset to something crazy in the future (like year 280,000) but any year that's wrong may cause this. Netflix's site thinks the cookies (and sign in certificate) are all expired and won't let you log in. As odd as it sounds check your date/Time and make sure it's right. Our computer didn't warn us the BIOS battery had died,and we wouldn't have noticed the descrepency (since the time on the comptuer was actually right, the date was wrong) until this happened."

You my man, are a genius, it fixed my problem!!!!!

ClubPenguinCheats

I noticed Myspace does this to me sometimes, it's an infinite loop of the login screen and what it was is that my password was incorrect, it just didn't bring up anything saying as such, but since you said you reset your password, I'm not sure.

ClubPenguinCheats

The solution came from Dan B., Application Programmer. I went to Internet options, tools, security, trusted sites, custom, and then enabled most of the choices (per Dan's instructions above. I was then able to connect to Netflix.

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Wayne708

tsrblke... Thanks! The time correction not only fixed netflix but magicjack as well.

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This link will let you login:
http://www.netflix.com/Signin?nextpage=https%3A%2F%2Fwww.netflix.com%2FYourAccount%3Flnkctr%3DcuSS

This link WILL NOT let you login:
https://signup.netflix.com/Login?country=1&rdirfdc=true

The the link that does not let you login is the same one as on netflix home page. Someone at netflix needs to be fired!

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Wow! This is a useful information here. It gave me some tips. I think that the netflix got hacked. That the only thing the gets in my mind.

Warren

Simplify the process. You have dropped a cookie permitting you access to Nteflix login. There are many things that could have created this mishaps including Netflix's login itself. Go back to Netflix's Offical weblink and copy the the adress's URL,then paste it to your saerch bar and hit search and "whalah" ! You'll see Netflix's login page appear back online and all is good. It's that simple !!

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