Brett writes, "One film I sent back 4 times before I got a playable one. At that time about 75% of blu-ray discs I received had the crack. I called to complain and they gave me the option of dropping blu-ray from my subscriptionI declined so they gave me a month of free blu-ray (just the upgrade price) and told me they were working at "breakneck speed" to correct the problem. Right now I'd saw about 50% of the blu-ray discs I get are cracked. It seems to be less so for newer releases, but not always. Received "Observe and Report" yesterday with the crack."
This recent tweet from Netflix Helps seems to confirm a possible problem with Blu-ray discs: "Blu ray discs are more vulnerable to damage. Have you contacted our CS dept to discuss?"