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Comments

rorqualmaru

I was initially sympathetic to the cause of this vocal minority of Netflix users. After having read the content of the Ning community thread though, all that good will has evaporated. They're hurting more than helping their cause by spamming all those none-reviews all over NF.

cjones

I'm sure Netflix will do a mass removal of these spam reviews at some point. It's good to at least see folks attempting to have their voice heard, but I don't think this is the right way to go. I'll be marking these as "Not a Review" as I come across them in my browsing. Sowwwy :-(

TIm

@Scott Rose

You sent an email to a "VP of Marketing" about features on the Netflix website? Why wouldn't you send them to someone involved with the website instead marketing?

CJ

Gee - Netflix has made no secret of the fact they want to phase out the whole Friends thing - the average Netflix customer could care less, and it's a needless annoyance (for customer service) and expense (computer costs) given the huge customer base now. This current protest just illustrates why Netflix sees that this infinitesimally small percentage of Friends-Power-Users as a royal pain the butt. I'm not buying into protesting, and I'm probably one of the top half dozen reviewers in number of reviews posted.

Tim S. (Famous Chicken Theatre)

I wish "I don't rely on the Netflix friends feature" had been an option. I was aware it was there, and had 2 friends on it. But was it ever a tool used to find more movies for me? Nope.

I agree with something Bobby said in an earlier comment. I talk to my friends everyday and movies almost always come up. If they make a recommendation to me, it goes on my queue before I go to bed that night. It doesn't get any easier than that.

Luna Saisho

To those who said I didn't know there was a quiet protest going on before the public one, I'm sorry I said the wrong things. It was just so quiet that I had no idea it was happening, and that's not good.

Now, keep in mind that these are my opinions, and if they don't match yours, please know I'm not trying to bash you.

Netflix is a company, and as such should be giving customers what they want, within reason, and this isn't without reason. To not do what their customers want would annoy them, obviously. :)

Here's one big thing: Large companies need approvals from dozens of people just to make one small change to a web site, so it can take time. I know this, I've worked for more then one company who would require a week's worth of approvals to simply correct a misspelling on a page. Add to the fact that they have to do actual web programming, and not "just" HTML, and it can take a while. I don't know for sure how long this is going on, but I would suspect that it wouldn't take more then a few weeks.

So with that, I hope that Netflix is at least replying to your requests to make the friends feature more prominent. I personally don't use the feature, so I don't know what and where things are supposed to be, but I think seeing friends' opinions would be a good thing.

The only other main bit is that it's hard to cater to the minority. If only a few percent of the community want it, and the majority doesn't care (not that they really promoted it strongly) then it might not be worth it. That's just playing devil's advocate, tho.

I dunno... I guess I can say that it seems to be a peaceful protest, so I hope they come through for you. Thanks to your nice constructive posts here, I understand a lot more of what's going on. :)

Hank

@Luna et al, what kind of reply should Netflix give the protesters?

Let's assume they want to be honest, yet not give away any proprietary information and details of their long-term business strategy to their competitors.

They've said about all they can - these features were not widely used, but that they hear and understand the complaints from those who miss them.

Carrie

I have always used the "Note to a Friend" feature instead of reviews. It is convenient. My Mom is a member of netflix and she is not a "Power User" (as they like to call us), She is quite the opposite, but the friends features are the way that she finds movies to watch and that is how we communicate about what we have seen. Yeah, we can talk on the phone but with "Notes" I get the link to her and a review at the same time.

Hank

@Carrie, did your mom know about the Friends feature and how to send notes before you showed it to her? How many other friends has she recruited?

Toestubber

I withdrew my reviews from the site because I don't believe in supporting Netflix with free content as long as they are making my life more difficult.

Let me explain. We had a pretty good relationship until recently, Netflix and me - I gave them money every month, rated thousands of movies for their data collection scheme, and wrote the occasional review. In turn, Netflix maintained a site which made it easy to rent discs and stream movies. A huge bonus was the ability to see the opinions/recommendations of a core 6 or 7 film freaks with whom I'm friends. Taking away that last feature is not a dealbreaker, but it forces me to go elsewhere to gather information that has already been freely provided to Netflix.

It's a good bet that the loss of my 17 reviews will not make or break the site. It simply offended my sense of justice to donate more labor to this company, and by stepping away from Netflix's new business model, I can feel more like a disrespected customer than an unpaid employee.

novadancer

I have a comment. I am NOT a power user, have never written a review, but I do rank all the movies I watch. I am more the average user imo. But... I use the friends feature every time i log onto netflix. So the anonymous posters saying that the average user doesn't use the friends feature is total B.S. Even my 76 year old mother looks at the movies I rate to determine whether she'll watch it.
And where was this "survey" that netflix took? they are always emailing me re: when i returned a movie, but not once have i received anything about whether i use the friends feature.
Not only have i dropped from 3 movies to 1 in my displeasure, I am also selling my shares of the stock. No longer do i believe in the business model. social networking is the wave of the future!

Alpha309

I am also one of the members that have taken down my reviews in protest of this.

My opinion is as follows. Netflix has a long history of not listening to customer requests which has clearly been laid out by several other posters. Then when Netflix wanted to remove profiles they were met with resistance and were bombarded with questions on why they are removing features that MOST users don't use, but several members did. I personally believe that the only thing Netflix learned from this was that if they tell users what they were going to do it would just cause a hassle and would make their desires harder to meet. The response that they took was to just hide their intentions from the users and to try to push things through and then sweep it under the rug like nothing happened.

When I joined Netflix nearly 3 years ago there was a tab at the top of the page for "Friends and Community" While I was not active for a while I was able to easily find the features and use them. Most of the movies that came out of my original queue were from movies on other people's top 10 lists. From which I was able to locate on the left hand side of the movie details page, along with in the friends page. After around a year of membership, give or take, all off a sudden this tab disappeared and Friends was made a very small drop menu. It was a bit hard to see if you were not looking for it. Then after another year Friends was removed from the top of the page and placed at the bottom in the fine print so you HAD to search for it. There is little question as to why several users, most of whom probably signed up in the last 2 years have never heard of the Friends features or didn't use them. I could open up a taco stand in a starving nation, but no one will come unless I let people know that it is there.

I personally believe that the new friends page was very poorly designed. Big and shiny does not mean better. There is a lot of wasted space (where the removed features could easily fit as there is nothing there now.) It makes several things harder to read such as the cast. It has a ton of repeated information. The add buttons don't make any sense where they are at. I am not the only one that has made these complaints. Sure some things are improved, but some things were negative as well. That said what I have had the biggest problem with is just the outright elimination of features. Think about if McDonalds got rid of the chicken sandwiches on the menu. Sure they are a fast food place and their main business is the burgers, but the chicken is nice. The majority would not miss it but quite a few people would. If you think the chicken is a distraction put it at the end of the menu, on a secret menu (like In'N'Out, or just make it a bit smaller. The responses on this and other topics are being ignored.

To those who say that this is a childish response. While this is not nearly on the same scope but is any peaceful protest for rights, jobs, anti-war, abortion, whatever childish? Is the Tea Party movement childish for making signs and posters and going to Washington over health care? I am doing a fraction of that for a fraction of the importance. My cause is .00000001% of real world importance of those issues. I am putting in .0000000001% effort into my peaceful protest. All I did was type up a message and save it. Go to all my reviews and copy them, then replace it with my message. I also made a few phone calls to Netflix. I am not spamming or going out of my way. I don't care where they are, or if they are further hidden from the general user who does not use the features, but at least just put them somewhere so that those who do use them can.

If you really think that I am being childish and immature please call Netflix and tell them not to listen to me if you must, but I personally believe that you are not informed enough on what has happened in order for you to make an educated opinion on it.

Hank

@Toestubber, it's quite a reasonable approach to not put in more than you get out of Netflix (or any other service).

If the only reason you wrote reviews was to give back to Netflix, then by all means stop writing them and/or remove your current reviews.

But, IMO, you're probably punishing yourself and your friends more than Netflix. Few members outside of your circle are unlikely to read and be influenced by your reviews unless they are in the top 3. Now that you've deleted them, your existing and future friends will now no longer be able to check out your reviews. It also gives you a place to write down your thoughts on a movie for yourself.

It's perhaps a small price to pay for a principle, just make sure the principle is something you really believe in.

Of course, there's no guarantee that Netflix won't totally eliminate member reviews (or make them totally irrelevant) in the near future. Keeping an external archive of your reviews would certainly make sense, but even if you post those reviews in a blog or some other format it will help Netflix (anything that gets people to watch more movies does).

Shawn

I have never used the feature, when I like a movie I email a friend or call them up.

Bob

They take away a feature that a lot of people like.

OF COURSE many people aren't going to be happy about it.

On top of that, they do not respond to the complaints other than basically telling us that our opinions don't matter to them.

People have a right to be angry about this.


Hank

@Alpha, what makes you think that Netflix doesn't listen to its customers?

I certainly agree that they don't sit down with the "power users," design features together, discuss long-term strategy and then take a vote. But that would be no way to run a business.

Netflix is not in the business of making every customer happy. They are in the business of making the highest number of customers happy and doing it in the most efficient (read profitable) way. Some decisions are going to be unpopular with the minority (some even with the majority), but they are necessary to keep the business profitable and not beaten up by their competitors.

So they do care what their customers think, even if they don't solicit that information in the way everyone on the internet would like. Every unpopular decision they've made has caused a minor uproar (in the grand scheme of things) and then people have gotten used to it and the business has grown.

The reinstatement of profiles actually demonstrates their willingness to listen to customers, not the opposite. From the sidelines, it looks as if in that case they apparently misjudged how important profiles were to their customers (even though it was a small subset), and there were no reasonable alternatives. The cost of maintaining the profiles was small enough to make keeping those few customers worthwhile. For other features, the cost/benefit did not work out so well for the minority.

Netflix had high hopes for their community features, but it's been no secret that their strategy has shifted and they've been killing them off for the past 3 years (about the time you joined, coincidence?).

Bob

So apparently people who don't use the friends feature are attacking those of us who do even though the situation doesn't affect you in the least? Hmmmmmm

WE use the feature! WE are not happy for a legit reason.

Leave use alone Netflix cronies!

Bob

"They are in the business of making the highest number of customers happy and doing it in the most efficient (read profitable) way. Some decisions are going to be unpopular with the minority (some even with the majority), but they are necessary to keep the business profitable and not beaten up by their competitors."

This kind of comment is just ridiculous:

Somebody please explain to me how removing the Friends feature from the movie pages
1. makes more people happy
2. makes things more profitable for Netflix
3. put them in better standing with their competitors

SERIOUSLY: Are the people who never used the friend feature suddenly jumping up and down with joy now that it has been removed from the movie pages? Seriously! Are they?

The people who never used it do not care one way or the other.

The people who DID use it are pissed.

They can make everyone happy by just putting it back.

Sorry, that feature is NOT expensive to run so it doesn't effect their profit line.

And does anyone honestly think that anyone in the world is choosing netflix over another company BECAUSE THEY TOOK AWAY THE FRIEND FEATURE????

Sorry, but this kind of blanket statement DOES NOT address the issue at hand and quite frankly is stupid and absurd.

ADDRESS THE SPECIFIC QUESTIONS PLEASE

Hank

@Alpha, being upset with the decision is not childish. Toestubber's response is not childish.

What is childish is in believing that your own personal issues are so much more important than all other issues. In repeatedly telling others with complaints about Netflix to STFU and cancel your account already! But when an issue they care about is challenged they start spamming email addresses at Netflix, calling them liars and cheats, spamming reviews, the Netflix blog etc.

The protests are not designed to show Netflix how important the "power users" are. They're designed to make the "power users" seem far more important than they are. Simply removing your reviews (as Toestubber did) is completely fair, he doesn't have any delusions of self-importance and is just doing what's right for him.

Netflix may relent and put back some of these features in a hidden, unsupported way at least temporarily. But there is no chance in hell that this protest will suddenly make them rethink their entire strategy regarding community features (whatever that is, since we don't know).

Unlike with profiles, I bet you will find that these "power users" are actually some of Netflix' worst customers. Providing reviews, sharing notes, et al. is a service, but these people who admittedly are checking their Netflix pages every day are among the highest turnover customers and are probably not making Netflix any profit.

Let Raghu at www.feedfliks.com run the numbers to see if I'm right.

Alpha309

Hank

I believe that you are intentionally trolling, but I will play ball with a final response. If Netflix listened they would respond in some way. They have yet to do so.

As for your statements at making their service as profitable as possible. That is just insane for you to suggest that the Friends features that were on the film pages were costing them any money at all. It was cost neutral at worst. The information was there already and all that was needed was to take it from one place and put it in another. Now add in the money that they are loosing from people downgrading plans, and although it may be a small amount of money for a major company, it is still profit that they are losing money in the deal.

The difference with the profiles was that they sent out an email to users, I don't recall if you received one if you were not a profile user, but they sent one out stating that they were eliminating the profiles on June 1, 2008 or whatever the date was. They gave themselves a couple of months to be bombarded with complaints and decided that it was a bad idea. This time they just got rid of stuff that was cost neutral without any warning based on past lessons in my opinion.

Finally, Netflix may have at one point had high hopes for Friends features but again, I may have very high hopes for my taco stand I just set up, but if I don't tell anyone about it, no matter what I do my high hopes won't mean a whole lot other than a Alpha309's Taco Stand gets no business.

Hank

@Alpha, I asked the question before but, what more of a response do you want from Netflix?

They told you why they removed the features and that they are receiving your complaints on the blog. There is absolutely nothing more they could reasonably say that would keep you guys happy.

They could lie to you and tell you that this is the most important issue for them and that they're dropping everything until the problem is resolved. Or they could do what they presumably are doing, discussing it internally to see whether they screwed the pooch. If they have then they'll announce the remedy. But until then they're not going to be giving you daily updates on their deliberations and calculations.

They sent out the notice about profiles because there was critical data that would no longer be available. They couldn't (reasonably) just make them go away overnight. If they decide to completely eliminate user reviews you can be sure they will also give advance notice so people can archive them. But this kind of web interface change is not in the same class.

Every feature has a cost, especially when you have to maintain it through new versions of the interface. Neither you nor I know how much it would have cost them to keep all these features around in the new interface, but it was certainly not zero. Maybe they could have kept member ratings, but not notes or some other combination. But they certainly don't want to maintain obsolescent features indefinitely. How much did it cost them in support calls and developer time when the activity page stopped updating properly last year?

How long are you going to keep pimping your Taco Stand after you realize it's not going to make you any money? They tried the social networking route, spent a significant amount of money developing it and promoting it. You may think they didn't give it a fair shot (and many, including the Ning forum founder, might agree with you). But not all business decisions are obvious (especially to those of us on the outside).

If only McDonald's had given the McDLT a little more time and a bigger advertising budget. But no, my hot side and cold side are all mixed together. I say we start a protest!

Hank

@Bob, it's simple if you just care to think about it.

Every feature costs money. Designing it, developing it, maintaining it, supporting it. Even displaying that information (no matter how trivial) has a cost.

Every extra feature clutters up the user interface, incorporating every feature that a minority of users desire is difficult if not impossible to do well. Apple is good at incorporating power features without compromise, but not everyone can be Apple.

So the people who never used the feature (the majority) are slightly better off. The interface is a little simpler and cleaner.

The minority who miss those features are upset over their perceived loss (although if they never had those features to begin with, they'd be fine).

Netflix saves money by getting rid of these obsolescent features and either lowers their prices or increases their profits. This is how they are "in better standing with their competitors."

Netflix knows better than you or I the number of users who rely on these features and whether or not they will cancel or reduce their plans. They know how much those features are costing them. They also know that many (if not most) of those who cancel or reduce their plans will save Netflix money. Netflix' best customers are not always the most voracious movie viewers, just as the all-you-can-eat buffet's best customer is not the glutton.

So Bob, now give me your alternate theory as to why you think they removed these features. What was their secret plan?

Bob

If that is the case, Netflix should say it costs too much to run it and leave it at that.

They are not saying that!

Nobody is going to convince me that it costs more to run it than they will lose in the amount of people who are now canceling their membership.

These comments in defense of Netflix are just absurd.

What response do we want from Netflix? How about this for starters:

Explain how removing the Friends feature from the movie pages
1. makes more people happy
2. makes things more profitable for Netflix
3. put them in better standing with their competitors

Explain that.

MiniMonkey

@Hank -- Regarding the "power users" and Friends users as being un-profitable for Netflix. I have to beg to differ.

I've been a Netflix member for 10 years. I've always had anywhere from 5 - 8 DVDs out at a time, now with the Blu-ray option. I've never cancelled or even suspended my membership in 10 years. I keep each movie an average of 3 or 4 weeks. I am probably one of Netflix's most lucrative and loyal customers. I have also personally gotten over 30 people to join Netflix in my time with the company.

The people that use and love the Friends features have been around for a long time because you had to have been to even know about them! Heck, I was one of the "Beta" testers for Friends when it first came out -- I remember the email they sent me invited to try it out.

So I believe you are mistaken. Friends users are the kind of customers Netflix should really want to keep happy. We're loyal customers who reduce churn and keep their memberships even during times of little to no use. We don't constantly move from provider to provider when prices change.

We've built a home at Netflix and invited our friends in and shared our reviews and love of the service. We may not be the largest portion of users, but we're certainly the heart of Netflix. At least that's how I feel. I love Netflix. I don't ever intend to leave. But as much as I've disagreed with many changes Netflix has made over the years, the service is still excellent. But this most recent change of taking away friends ratings on the movie page is the first change that has severely hindered my ability to effectively use the Netflix service. I now experience only frustration when visiting the Netflix site because I can no longer do what you're supposed to do on their site -- FIND MOVIES TO RENT.

Seth

Thanks NiceB. I appreciate that. I agree that some of Hank's posts to others bring up good points. But his posts to me are of the troll variety. Still he appears to me to be acting as an apologist and defender of Netflix, whereas most of the posters here seem to be either weighing in simply on whether they agree with this issue or not. This also makes me wary of responding since if your default position is one of advocacy, then one cannot truly debate such an individual.

Ripvanryan

This is a great idea. I've got about 150 reviews up, most of them are ranked in the top 3. I'll definitely be "re-editing" them tonight...

Walt D in LV

My wife and I have used Netflix for over eight years. I love the company, their services, products, and how they always seem to listen to their customers.

The latest revamp of their Movie Details page seems to have left off the Friends features, such as seeing what your friends have rated and the notes they've left for you about those movies.

The latest revamp seems to have also left off the Top 10 Lists, also. I really enjoyed these, since it was a new way to find out about movies you may have never heard of. For example, I like WarGames, so I go to that page, and there were lists such as Top 10 Computer Hacker Movies. From those lists, I found out about other movies I enjoyed quite a bit (that of course, I rented/watched through Netflix).

I am guessing that there was a glitch, a bug in the system, that made these features disappear from the Movie Details page. I'm also guessing that Netflix' programmers and engineers are hard at work trying to bring them back. I recommend another tab next to the "Member Reviews" and "Critic Reviews" tabs, saying "Friends Reviews" or just "Friends". It seems simple enough, and would make everyone happy.

Netflix' own Facebook page also has discussions about the new Movie Details Page:

facebook.com/netflix

Please go there and address your concerns, and tell your Friends as well.

Also,(866)716-0414 for Netflix Customer Service and neil.hunt@netflix.com (Chief Product Officer of Netflix).


I anxiously await Netflix' PR statement, "Based on so many enthusiastic Netflix customers, we have brought back the features they love most. Once again, Netflix customers can share all of their movie likes and dislikes with their friends and families with the Netflix Friends Features!"


Walt D in LV

Hank

@MiniMonkey, you are certainly an ideal customer based on your description, but I think you are atypical.

But if you polled the other so-called power users I believe you'd find most of them turn over their discs at least twice a week, they time their deliveries to snag the new releases and they watch a fair share of IW titles to boot.

These users didn't leave Netflix when the new releases page went away and they won't leave Netflix now. If they do leave or reduce their disc counts they will come back eventually when the bruises have healed, realizing that Netflix still gives them the best value and selection.

Comparing anecdotal evidence is pointless, so there is no easy way to resolve this difference of opinion. However, Netflix does have this kind of data and they've made their choices. We can assume they don't know what the hell they're doing or we can assume that their data is better than ours.

Hank

@Bob, Netflix is not going to show you the calculations it made and the surveys it took to come to the conclusion to drop these features. No company would do that.

I'm telling you the reasons behind such decisions and you still won't accept them. If they did it instead you'd be even more apoplectic and unreasonable about them than you are about me.

I'm still waiting to hear why you think Netflix made this change.

Hank

@Seth, if you don't want to discuss Netflix' decision to drop these features that's your prerogative. You obviously don't want to hear, much less consider, any alternatives to your pre-formed opinion.

You call it being an "apologist", I call it having "perspective." Netflix is simply a public company trying to give the best long-term returns to its shareholders. They act rationally, although not always perfectly and not in accordance with your preferences or understanding.

Bury your head in the sand if you don't want to understand them and just want to stomp your foot until you get your way. Or make your case for why this is such a bad decision and try to convince them, albeit in the face of all the data they have that you don't, that this was such a bad long-term decision.

Marmot

I hope Netflix listens to the protests. I think it's a poor excuse for removing a feature to call us power users. If anything they should try to make their power users happy and work to make the learning curve for friends features lower because guess what...Power Users rent and stream a lot of movies. The more ways they create for users to browse and add movies to their queues (friends recommendations, notes, top 10 lists, recommended if you like)the more business they will do.

Seth

"...when Netflix wanted to remove profiles they were met with resistance and were bombarded with questions on why they are removing features that MOST users don't use... I personally believe that the only thing Netflix learned from this was that if they tell users what they were going to do it would just cause a hassle and would make their desires harder to meet... Then after another year Friends was removed from the top of the page and placed at the bottom in the fine print so you HAD to search for it. There is little question as to why several users, most of whom probably signed up in the last 2 years have never heard of the Friends features or didn't use them."

Alpha309 kind of nails it here.

Seth

I am probably one of Netflix's most lucrative and loyal customers. I have also personally gotten over 30 people to join Netflix in my time with the company.

Mini Monkey brings up an important point. I think Netflix may be undervaluing the importance of these customers and their evangelism of the Netflix product.

Sure these customers can be a PITA but they also sell the s--t out of your product for you. You alienate these customers at your own peril. The cost of derailing these features may not in fact be worth the cost of losing the support of these devoted customers. These are the folks who embraced streaming first, Roku first, Blu-ray first...

For every dozen average joes that have Netflix, they are all friends with someone like Mini Monkey who they turn to when they are about to adopt something new. They know their friend is the "technophile" and they turn to the opinion of that customer when they are ready to adopt something new.

You alienate these customers at your peril.

Hank

@Seth, these are also the people who said they would stop proselytizing for Netflix after the new releases page was unlinked. So if it was an empty threat then, why should Netflix think it any different today?

Seth, what makes you think you know Netflix' customers better than they do? Netflix employees are also members and movie lovers with just as much personally invested in the community features.

Maybe you're right about their users and they've made a catastrophic miscalculation with the mountains of data they have at their disposal. But I wouldn't bet on you.

However, if you and Mini go to another service and convince all your friends to defect with you there is a good chance that you will have a lot of unhappy friends once they realize what they've signed up for. And many, if not most, of them will be back. The only ones who won't are those who are willing to settle for higher prices and inferior service just to hold a grudge.

I used some of those missing features and I'm sad to see them go. But I'm not going anywhere if they don't bring them back, and I'm guessing you guys won't either.

How about a show of hands? Which of the "power users" promise to permanently leave Netflix if all of these features are not reinstated in the near future? Anyone?

Hank

Here's an interesting quote from one of the protesters. It was in response to the removal of the old new releases page.

One difference I've noticed in the Blockbuster site and the Netflix site is that BB seems to know it is all about renting movies. Simple no frills site. I like the design because it's easy to get information fast. NF over the last year has spent a lot of money creating community features. Features that BB doesn't have but, as interesting as those features are, NF customers are here to find movies and if you make it hard for them to find new movies they will find them elsewhere.

Personally, I'm thrilled that Netflix did this because I'd never have tried Blockbuster if they had not.

Yes, it's taken out of context, but feel free to see for yourself what what these guys had to say 2 years ago to see how consistent they are in their opinions and proclamations.

It seems that Netflix isn't the only one who hasn't learned anything over the years.

Hank

Here's another quote from a current protester regarding the old new releases page.

I'm just amused that such a small thing is still an issue. Even if all 634 posts were from different users and if all were against the change it would amount to nothing more then .009% of the subscriber base.

In the real world that is a completely acceptable number, in fact the number of dissatisfied usually runs in the area of about 2% for/against.

Is that reasoning something a person who has strong opinions/ feelings is willing to accept?

No! But the truth remains that it is simply what it is.

You cannot please all of the people all of the time, and a nine thousandths of one percent realistically has little to no impact on the greater picture.

Kyle

I just received a survey from Netflix. It says:

"Imagine that Hacking Netflix has a poster named Hank. And he is insane. He is included in your Hacking Netflix membership for no additional fee. If this functionality was available, how likely would you or someone in your household be to post on Hacking Netflix if Hank was included?

__Very likely
__Somewhat likely
__Neither likely or unlikely
__Somewhat unlikely
__Very unlikely

Hank

Hey I got a survey too!

Imagine that you had some mindless crap you wanted to post on Hacking Netflix. If you knew that someone was going to call you on it how likely would you be to still post it?

__ Not likely (I thought better of it)
__ Very likely (I like looking foolish)

Bob

"..I'm still waiting to hear why you think Netflix made this change...."

I DON'T KNOW because Netflix won't address it!!!

What are you trying to get me to say it's a conspiracy or something? Are you 12 years old? Nice try genius.

I'd like for NETFLIX to tell us WHY!!!!!!

But maybe we have as it seems like Hank is a Netflix employee...or maybe he's just a Netflix butt kisser.

Hank

Conspiracy? Wow, I wasn't expecting that as a response. Who would Netflix be conspiring with in this imaginative scenario?

They have told you why they did it, but you don't believe them. Which is why I've repeatedly asked you to explain their secret plan. Are they just dumb? Do they hate their customers and are trying to lose money? You must have some insight into their motivation into what by all accounts is a ridiculously bone-headed move.

"Butt kisser?" This is from the guy who was calling me a 12 year old?

"Nice try genius." You forgot to add "it's turtles all the way down."

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