If you lost or have a damaged Netflix return mailer, you can send the DVD with a note that includes your e-mail address (so they can credit your account for the return) to:
Be sure to affix proper postage.Netflix
P.O. Box 49021
San Jose, California 95161-9959
via @Netflixhelps.
If you call customer service, they can provide the address of your closest hub so that you can get the disc checked in faster than sending it to San Jose.
Posted by: John | September 09, 2010 at 03:18 AM
I used to have a multi disc subscription so I would just put two discs in one envelope if that happened.
Since I went down to single disc subscription I'm a little more tricky. Just report the disc as damaged and decline the replacement copy. They send out your next title and you can then send both back in the same envelope.
Posted by: Fostermatt | September 09, 2010 at 04:04 AM
i try that last week, i was so pissed that it took 5 nights to get it which in red takes one night only.
Posted by: noor | September 09, 2010 at 04:30 AM
@noor
I got an 'extra' disk because the title on my list was not available at my closest hub, so they sent it from another hub 1000 miles away.
It took 8 days for that 'extra' to arrive. When I mailed it back, they got the return the next day.
Posted by: Tomguy | September 09, 2010 at 11:10 AM
@Tomguy
When you mailed it back it was sent to your closest hub...thats why they got it the next day.
@Fostermatt
This is a perfect example why REAL damaged disks are sometimes ignored or skipped over by netflix. Its because of people falsely claiming damage when there is none. Just keep an extra envelope handy or the address to your closest hub for when you don't have the red envelope.
Posted by: JillianS | September 09, 2010 at 12:21 PM
@JillianS
Why would falsely claiming damage cause netflix to ignore real damaged disks?
Posted by: Michael | September 09, 2010 at 12:43 PM
Although I do agree with your post, I have my own reservations.
Posted by: moncler jassen | September 09, 2010 at 10:51 PM
I'm on a one-disk plan, but when I get a "bonus" disc due to a long ship, I usually double-pack them in a single envelope and keep the spare envelope.
It's nice to have a few spares in case a disc arrives in an envelope damaged enough that I'd rather not ship back in it. At this point I have about 5 spare envelopes lying on the TV.
Posted by: Jack Bishop | September 09, 2010 at 11:08 PM
@Michael
Remember the story of the little boy who cried "wolf"?
Posted by: RH Macy | September 09, 2010 at 11:51 PM
@ Fostermatt
Wow, you're an asshole. There's no point whatsoever to that sort of shenanigan.
Posted by: BP | September 10, 2010 at 05:27 PM
I have 3 at a time service and often return two DVDs in one envelope creating a stash of red envelopes. The stash comes in handy to return DVDs that come in mutilated envelopes or envelopes from distribution centers other than my own.
Posted by: Mike in Iowa | September 12, 2010 at 06:52 PM
@Mike in Iowa-it doesn't matter which shipping center it came from, all envelopes will be returned to the nearest shipping center.
Posted by: David | September 12, 2010 at 11:12 PM