A source told HackingNetflix that in addition to the recent layoffs in human resources, Netflix laid off a number of employees in the Hillsboro customer support department.
Netflix's main call center in Hillsboro just laid off over 90 employees. This included a training class cancelled in it's second week and all temp employees that did not have required stats. They have also halted any other hiring for the first time in over a year. Management has explained it as they hired a lot of people to cover the internal Qwikster/Netflix split in the call center. Once that didn't happen, and the call volume dropped drastically with the loss of subscribers, the call center had too many employees.