A couple of reader problems: Dave writes, "Checked my instant queue today on a pc for the 1st time in awhile. Usually, I just use the wii. Turns out, out of my nearly 500 additions, only 2 remain. My entire instant queue has disappeared. I figured that surely was a glitch so I booted up the wii and yep, only 2 remain. Needless to say I am furious and upset; years of adding stuff, gone. I tweeted netflixhelps and have received no response. Haven't tried calling the helpline yet, but really, what can they do? They sure have been dropping the ball lately, but this hits me on a personal level very hard. So, wondered if anyone else had this issue or if you had any advice."
Marc writes, "Despite me having set up my queue to send me the DVD edition of Cars 2, they keep sending me Blurays. I'm now on my third one and they seem unable or unwilling to fix it. The first few customer service folks thought they could resolve it, but to no avail. Tonight I got through to a supervisor then his manager, who basically said wait for the latest bluray to arrive, send it back, and we'll try to send you the DVD (I have no faith at this point.)."
Is anyone else having problems with their Netflix queue? Has anyone else had trouble getting a DVD or Blu-ray?