I started getting emails from customers complaining about missing subtitles, HD titles only showing up as SD, duplicate entries in the RSS feed, and even missing streaming shows like LOST. Tech of the Hub was the first to tie the problems to metadata:
Customers have seen the issue on Netflix’s web site, Apple TV, Sony Playstation3, Panasonic Blu-ray players and the Roku 2 among other devices. While the Netflix website normally lists thousands of TV shows and movies in HD, last week it only listed hundreds. On the Apple TV, closed captions still function but none of the titles are flagged as having them. The Roku and Playstation3 were no longer providing the option to chose alternate audio tracks or turn on closed captioning. On all of the aforementioned devices, some titles were not being flagged as being in HD. However, when playing titles, they would still play in HD and with surround sound. Regardless, it’s still confusing for the customer. There has not appeared to be any issue with the data that is fed to third-party developers.
Is anyone still seeing problems with the Netflix subtitles, HD, RSS feed or missing shows?
Thanks to everyone for sending in the problems.