Consumerist posted a letter from a customer that has received a number of unplayable DVDs from Netflix:
My problem is this: Ever since the DVD/streaming split, the disc quality is AWFUL. The last movie I got from them was damaged past the point of being able to finish the disc not once, not twice, not three times, but FOUR TIMES. The fifth disc finally played well enough to get through the movie with only minimal skipping and sound problems. Every time I called with a damaged disc, they would send me out an extra one from my queue to try to make up for the inconvenience. Guess what? 3 of those were damaged, too! I just tried to watch the third one, and the last hour of the movie is completely unwatchable.
Have you received any unplayable or broken DVDs from Netflix lately?