Update: Netflix has disputed the number of people laid off this week, noting that it's a fraction of that number. Netflix is reducing the size of the Hillsboro call center, and they're hiring in Santa Clara. Netflix is also using third-party customer support centers, so the total size of the customer service staff is actually growing.
A source at Netflix sent over the following email about layoffs at the Netflix Hillboro customer service center.
"I thought it pertinent to you that today Netflix laid off 100 CSR's and employees, leaving the center staffed at 30% of what it was a year ago, after being on a hiring freeze since last September. While this freeze was ongoing, the newly opened Santa Clara Call Center (July '11), has been actively hiring and training weekly, as per Netflix's standard practice. Amidst the freeze of the last year in Hillsboro, along with atrition and layoffs, the current count is 3 Team Managers (From 6), 21 Supervisors, and about 300 CSR's. I expect this layoff number to increase over the next two days, as those with today off filter in on their 'monday'."
Joris Evers, Netflix's Director of Global Corporate Communications, said the following regarding the reduction:
"Our US support team has grown as our membership has grown, but we have reduced a number of temporary positions in our Hillsboro, Oregon, facility."
How would you rate your recent experiences with the Netflix support staff?