If You See Ads When Streaming Netflix You Probably Have Malware

Netflix Helps on Twitter is responding to customers about ads that appear during streaming, and Netflix has posted a support page about how to remove the virus or malware.

Netflix: Ads and Pop-ups when streaming to your PC or Mac

Netflix does not push advertisements to members using our service. If you are experiencing advertisements or pop-ups when streaming video from Netflix to your computer, your computer or browser has most likely been compromised by malware.

To resolve this issue, use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

While Netflix as a company does not endorse or advocate specific vendors, our Support Engineers have successfully used Malware Bytes (http://www.malwarebytes.org/) to clean up these types of infections.  Keep in mind that malware can evolve, or other malicious programs may cause similar problems.  Here is list of reputable software vendors that sell or provide free tools to help combat these types of attacks on your PC or Mac:

• Ad-Aware: http://www.lavasoft.com/products/ad_aware_free.php
• Sophos: http://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx
• Trend Micro: http://www.trendmicro.com
• F-Secure: http://www.f-secure.com
• Symantec: http://www.norton.com

Has anyone seen this type of infection?

Comments

[Daniel L]

I use avast as my anti-virus and Malwarebytes as my anti-spyware. They are both free and work well together.

[Ed]

I have an AD that stays at the top of my streaming screen unless I go full screen then it goes away. I've tried about 5 anti virus/malware removers and they all detect nothing!!

[This Dood]

@ED, Try a different browser.

[Walt D in LV]

The computer magazines are all giving top points to the Webroot Secure Anywhere program. Some have said they have never seen such high scores in removing viruses and trojans. It's small, fast, and they give you 30 day trial of the full version of their software for free.
http://www.webroot.com/En_US/consumer-trials.html

Good luck!