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Comments

Hubert Sawyers III

I have Comcast 50MB upload speed and I've been appalled at the quality of Netflix on my ROKU. I cannot seem to figure out why we can only get SD quality.

When I watch Amazon streaming videos on ROKU, it's perfect.

I don't know if this is Comcast's doing or what, but I really hope someone fixes this soon. Otherwise, what's the point for me paying Comcast and Netflix for substandard services?

nyseiru

I have been waiting for almost ten years for Century Link DSL to be available in my area so I could drop Comcast, and it finally happened last month. I am paying less for faster speeds that are consistent. Mainly we use the internet for Netflix, on Comcast 20MBps, Netflix on my ATV2 would constantly fail to load or halt playback, and i had to set the ATV2 to low quality to even get decent playback on Netflix. Now On Century Link DSL, same WiFi Router (only modem changed), changed ATV2 to High Quality, and have had absolutely ZERO issues with Netflix.

Michael

We have Uverse and lately it has been very poor lately. Our connection speed drops from about 18 Mbps to 2 Mbps whenever we are streaming on Netflix or Hulu.

Fred

And here I am with 3gigs of 3G service and not a snowball's chance of streaming anything.

Damon

Hubert I honestly think it's Roku with the issue. I have the same Comcast service and Netflix on Roku is horrible. If I watch the same show on the Yahoo/Vizio Netflix app thats on my TV it streams in Super HD and looks great. I barely even use the Roku anymore for this exact reason.

StreamG8

We have Comcast and use both Netflix AND Amazon for streaming movies. In the last 3-4 weeks, delivery was so slow I was unable to download anything. I have to keep trying and trying and then finally get a speed that will allow us to download a movie.

grizzlyadam

Comcast customers might want to check with customer service and see if there's an updated modem. I made a call for a dying cable box and the rep told me to swap out my modem as well since the speeds were bumped up and my current modem wasn't able to reflect the new speeds.

detank

Comcast customers need to check out this link:

http://www.reddit.com/r/Seattle/comments/1xrlmf/is_comcast_throttling_netflix_in_seattle_post_net/

There's evidence that Comcast has been throttling Netflix traffic.

ClydesMP

And there are those who totally disagree with your shill.

The fact that Netflix agreed to pay Comcast suggests that Cogent will likely lose its fight with Verizon as well. And as Cogent's chief executive Dave Schaeffer told Ars, "once you pay it's like blackmail, they've got you, there's nowhere else to go. They'll just keep raising the price in a market where prices [for transit] are falling."
Indeed, in the long run, this development threatens the survival of independent backbone companies like Cogent. If it becomes industry practice for backbone providers to pay residential ISPs, companies like Cogent will become mere resellers of access to the networks of large broadband companies. Or they may be cut out of the loop altogether, as large customers such as Netflix cut deals directly with broadband providers such as Comcast.


Cutting out the middleman might make the Internet more efficient, but it will also make it less competitive. Cogent has many competitors. Verizon's FiOS service does not. If companies like Cogent are squeezed out of business, it will make these already powerful network owners even more powerful.

http://www.washingtonpost.com/blogs/the-switch/wp/2014/02/23/comcasts-deal-with-netflix-makes-network-neutrality-obsolete/

Dan

Horrible hookup speeds on NetFlix at night since the first of this year. Have to watch Amazon after 6pm. ISP is Mediacom.

Beverly

Great HD pic using Time Warner cable box on 23" PC monitor not hooked up to larger TV screen. Never have problems.

al

what's Comcast?

Mark12547

I generally have no problems before 4pm on normal weekdays. However, a recent attempt to view a movie during prime time got 2 dots (0.5Mbps) on my first-generation Roku and 240p resolution when I switched over to the Netflix Applet on my Vizio "Smart TV", with only brief times hitting a high of 480p.

Last night (Friday night), however, at 7pm I got 4-dot + HD on the Roku, but had to stop it and switch to the Vizio for streaming because of the need of subtitles (the beekeeper comments in "More Than Honey" are German, which I don't understand, and the first-generation Roku doesn't have subtitle capabilities), and the TV reported 1080p, dips to 720p, and only two brief times did it get down to 480p between 7pm and 8pm. ("More Than Honey" is longer than that, but I had watched the first part of it earlier that day.)

So, at least based on that one hour, there appears to be some improvement, but I wouldn't want to draw any conclusions based on just one hour.

Debra

I've got Verizon and can't get through a 10 min of a show anymore. It doesn't matter whether it's on my Roku, computer, or tablet. This has been going on for the last month or so.

Mark12547

Debra, there is hope.

Lowell McAdam, CEO of Verizon, said Tuesday that he expects to reach a deal with Netflix to prioritize traffic and deliver better service. Such a deal would be similar to the one Netflix inked with Comcast.

See Verizon CEO: We see a Netflix deal ahead.

Of course, that is not the same thing as having actually signed a deal.

By the way, I saw another interview with Dan Rayburn and he indicated it may be another couple of weeks before the Netflix servers are fully deployed and connected to Comcast, so the ramp-up of streaming quality may still require some patience for us Comcast/Netflix streamers.

Judy

I'd be happy if Netflix would have at least one area where one can sort for videos that stream by rating, year, etc. The last such page was called "subtitles and captions" but that now seems to be gone too. A big time waster to have to go through the gallery of images. Ditto for DVDs. Netflix used to be so well organized and now it is almost as bad as Amazon. Clue - customers like efficiency. They aren't fooling anyone by making it look like there are more movies to choose from than there really are by padding the pages with big images.

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