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Comments

Jeff

I dont see these options. Is this feature still just being tested?

Jeff

Interesting. I closed the tab, and then retyped netflix.com. Suddenly it worked. The tabs are different. I don't know if I like them yet.

Joseph Smarr

Cool feature, but it's a shame there's no way to move movies from one queue to the other. I set up a new queue for my fiancee (like what you said you did in your article) but now I want to move "her movies" into her new queue, and it appears I have to just open two windows side-by-side, one as me and one as her and then search/add the movies on her side and remove them on my side. Is there no better way? Netflix team-can you add a "move to different profile" option somewhere? :) Thanks!

Joseph Smarr

Following up on my previous post, I just tried moving the movies in side-by-side windows and noticed that when you change profiles in one window, it actually changes it in the other window as well. Apparently the current profile is a server preference and not a cookie, if I have two separate windows and I change profiles in one window and hit reload in the other window it will also change. This means among other things that you can't really delete movies from one queue while you're adding to another queue. Oh well, not ideal but understandable. Also I got an error message several times when I tried to bring up a movie detail page (I think partyly because it was sending one profile ID while I was logged in as a different profile or something). It wasn't a 500, but a friendly "netflix has had an error, go to the home page" message. I think it's possible also that when I added a movie in the new profile the post-add page said "this is already in your queue" when in fact it was only in the queue of the old profile--but I didn't try hard to repro this.

Anyway just some quick user feedback. Overall I love the feature! But having 3 rentals to split is kind of mean because I have to either give my fiancee only 1 of the 3 rentals or do the same for myself, and neither outcome is going to be popular! :)

Are you using two different browsers, or just two different windows of the same browser? (Netscape and Internet Explorer, or two instances of internet explorer)

Using two different browsers would allow this to would I'm pretty sure.

"would" should be "work". I need to proof my writing.

Ian

Sheesh. This, along with the downloadable queue management software that keeps coming along for Netflix, almost makes me want to leave Blockbuster.

Almost.

Aron

I think this functionality has been on the table for quite some time and has been asked about for at least a year. Reed mentioned several "innovations" were on the table recently.

I think Netflix needs to fill in the plans to allow for 2,3,4,5,6,7, or 8 out at a time to avoid the 3/2 = 1.5 rounding problem.

I hope this isn't too complicated for users, I think there should be a substantial minority that would benefit.

This is interesting and may indicate that they are hurrying a bit to get things out these days:

"Q: Can I delete a profile once I've created it?
A: No. At this time, once a profile has been created it cannot be removed from your account. The ability to remove a profile is scheduled for a future release. In the meantime, if you would like to restrict any of your profiles from accessing the Netflix website, you can change their password on the Your Account page. You should also change their number of DVDs assigned out on the Assign DVDs page so you are fully utilizing your Netflix membership."

Hopefully they never begin to slip on the generally excellent bug-free system. There is no doubt the system is getting more complicated.

Scott

Great feature, but here's what I'm wondering:

I'm the primary user of my Netflix account. Every so often, someone in my family asks for a rental. It would be nice for them to build their own queue.

What's the best way to set up their access so that I am still taking all 3 of my movies most of the time, but when I want a movie to be pulled from their queue, that happens?

Would I just leave my DVD number set at 3 most of the time, then alter it to 2 for me, 1 for them whenever their movie should be next?

I guess I don't fully understand how Netflix determines which queue to pull from.

Thanks and awesome site!!

Sub accounts can have "0" disks allocated if you wish.

Here's the algorithm for choosing the queue:

When you first allocate disks to a subaccount, the master account will still be credited with the disks that are currently out. The subaccount will show that it will get a shipment the next time the master account returns a movie. As the master account returns movies, the sub accounts will get picks until the master account gets down to its allocation. Once all of the disks out have come from the correct queue, it's simply a matter of shipping from the queue which returned a movie.

If you reallocate the disks, the same thing happens - one or more of the subaccounts will be above their new allocation, and one or more of the subaccounts will be below. As the "over" queues return movies, the shipments will be balanced.

I don't know the mechanism for deciding which subaccount will be chosen if more than one are under their allocation and an over-allocated subaccount returns a disk.

kevin

Oh! My! God! I can't believe they actually did this. I wrote in and asked for this more than three years ago. I never thought they'd actually do it. Now I'm in heaven -- I will simply HAVE to upgrade my monthly plan so I can have one queue for classics, one for new releases, one for documentaries, one for rewatching things I've already seen, one for TV shows -- oh yeah, and one for my wife! :)

J-bird

I just went thru and created 4 sub accounts for different genres. By using Firefox and IE I was able to quickly look at my main queue and divvy the titles up into the other queues. I created accounts for Comedy, Thrillers, Action & Drama and gave them one DVD out at a time from my 8 at a time plan. I figure I'll keep most of the new releases in my main queue and get a nice assortment of titles from the other queues.

Way to go Netflix!!!!

this is really smart!

i made one for my BF and we may now get rid of his BB acct.

REN

Finally, at least a hack way to get around the ridiculous 500 movie queue limit. I just wish there was a way to check items in one queue and move them to another. There might be some problems there with logging in and out of different accounts, and the feature would really only be useful for organizing movies in queues controlled by the same person.

I just looked at it, and it seems like it is set to make each profile a seperate account, with its own name, username, and password. I think NF needs to extend it a bit for people who just want sub-queues for organizational purposes. Maybe they can make sub-queues seperate and remove the concept of changing users and provide options for moving movies between subqueues.

j-bird

I have been playing with the queues this weekend and it has been a great help in breaking up my collection into genres. The need to log in on each account bugs me a bit, though. It would also definitely be nice to be able to move movies from one queue to another with the click of a button. It does, afterall warn you if you put a movie in a queue that is already in the main queue.

Also, I had 6 movies get back to Netflix today and for some reason ALL 6 movies that are shipping out to me are marked Shipping on Tuesday. Any idea why the delay? It's unusual that ALL of my returns get put to the backburner for a day, especially when they are set to ship in the queue so early in the day.

I wonder if this has to do with the new queues...

Charles

All of my rentals both this week and last week were shipped the day after they were received, rather than the day that they were received as was previously the case.

Sadly, this delay has a dramatic effect on rental throughput:

http://frogcircus.org/netflix/

In my case, it reduces the number of movies I could receive in a month by 1/3rd.

j-bird

Does anyone know if this just an isolated issue with the past week, or is this going to become their standard practice? If this becomes standard, I may need to look into (GULP) Blockbuster...

Considering that a feature just rolled out that is centered around queues, I would bet it's isolated, but time will tell.

REN

The release-to-shipping delay has been talked about in the "delaying tactics" threads. It happens to me regularly and in a way that keeps me to around 3-4 movies a week (3-out plan). Even with the intentional delays, no other service can compete with them, at least in my area.

Stan

Yep, I'm having the same delay "problems" with Netflix right after New Year. They stopped sending the movies out the same day they received them...

I'm also having shipping problems. I returned all three dvds last Thursday. Usually they get there by Friday and they send out the next three in my queue the same day and I get them on Saturday, Monday being the absolute latest. This time however, they've only reported receiving two of them and the two they received apparently arrived two days apart. I am very confused and even the dvd they finally sent me for the first one they received says it will take 3 days to get here. Mind you, the warehouse it is shipped from is less than 30 minutes from my shipping address.

But I'm glad to see other people are having the same problem, because I was about to jump the gun and report a shipping error with the third "missing" dvd that still hasn't come up as being returned.

Kevin

Yes, ever since they dropped their prices to compete with the new upstarts, I've noticed a big lag in time from when I send back to when I recieve them.

John

I'm in the same boat even with having an return address in the same city. I've done the "missing" option twice now just so I can get the Tuesday releases shiped out without having to wait another month until their available again.

I'm on hold with Netflix right now (so far 20 minutes) and I'm going to ask that they up my queue limit to eight movies until they fix whatever the heck their problem is. Going from 30 down to 18 movies a month doesn't cut it for me.

I just got 3 months at half off for calling the toll-free number and complaining about the service. Also... the three spare "Shipping slots" that said "Next available movie shipping on Wednesday" changed to my top three choices about five minutes after my call. Hmmm...

Terry

If you review the Terms of Use your Netflix account http://www.netflix.com/TermsOfUse, under "How Our Service Works," you'll find the following statement:

"In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those subscribers who receive the most movies may experience next-day shipping and receive movies lower in their queue more often than our other subscribers."

This makes me angry. Especially since Netflix delays mean I rarely actually have "3-at-a-time." It tells me that as a client who uses the service regularly, and in the manner they promoted, I am less important than their occasional users. Why should Netflix care, when they get their $18.00+ regardless of how many movies they ship?

This policy is a disincentive to remain a loyal Netflix user. I'm looking at other online/by mail services, or going back to my bricks'n'mortar sources.

Jodee

I am doing something I hate, my post is long. I never read long ones, and I bet lots of people won't read this. Sorry, but here goes:

I don't have a huge queue like most of you seem to. However, I was glad about Profiles because then my kids could have their own movies and my recommendations wouldn't be diluted like someone mentioned already.

Except my sons let their queue empty. I noticed this by not receiving all the movies I was paying for. I looked all over for an explanation and then experimented with shutting off their queue and giving myself all the allocation. Yes I know this is a "duh" move, but what troubled me was this fact is not in writing anywhere in "Help" or "terms and conditions" etc. on the Netflix website.

However, it is not as though Netflix hasn't been made aware of this. They have, and have a prepared statement for people who email about it. I have received it twice now:

"Each profile is treated like an individual account and has its own
Rental Queue and its own shipping priority. If an individual profile has an empty queue, we do not automatically send movies from another profile's Rental Queue. "

I don't know, maybe I was the sole impetus for Netflix creating this statement. I prefer to think they have received enough inquiries to warrant the creation of this statement.

What I was trying to get across to Netflix is that they should include this information in their "Help" Center, " terms and conditions" and maybe even when you sign up for profiles, so you know. It's a lot friendlier than letting you learn by losing out on shipments.

Unfortunately it really would have been best if Netflix had recognized the importance of sending Owners all the movies they are paying for, and created Profiles in such a way that it defaults to the Owner's queue if sub-queues are empty. You might still have mad people, but not about being shorted at least. Since they aren't doing that, they should at least warn people.

So far though they only think I don't get the policy and keep sending me that paragraph. Maybe someone could hack their own words into their terms and conditions...

Karen

I live in Florida and for some reason Netflix is no longer sending movies from the "closest distribution center" located in Florida but for the past 2 months has been shipping our DVDs from Tennessee, Pennsylvania, Indiana, and our last movie came all the way from California (some Disney films & some for the grownups)!!!! The shipping time has been taking from 7 to 10 days. We sent them an email about this and they sent back a form letter saying 90% of their customers receive their DVDs in one day. I'm happy for them but I emailed them a 2nd time asking for them to please send our DVDS from Florida again. I don't understand this. I guess we will just have to cancel. Does this happen to anyone else?

Pissed Netflix Customer

Kiss your Profiles goodbye!!!!

Per email I received from NetFlix today, and I quote.

"We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008."

Ilan

Netflix has announced they will be terminating this feature. They indicate the feature will be removed in September.

Brian O'Neill

It was good while it lasted...

Jason

On June 18th, 2008 Netflix announced they were removing this feature as of September 1, 2008. I love this feature! Don't take it away!

Jason

Lodge a complaint that you don't want profiles to go away. Be polite but firm :)

Customer support
1 (888) 638-3549

Corporate HQ
408 540 3700
Corporate Fax
408 540 3737

Marketing department:
alliances@netflix.com
Public Relations:
publicrelations@netflix.com

Corporate HQ address (to write a paper letter):
100 Winchester Cir.
Los Gatos, CA 95032

PetersenMaggie27

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