Like Raven at A Netflix Odyssey, I'm sick of this topic, but after reading this e-mail I thought it was worth sharing. Take a close look at the last paragraph.
Thanks for your inquiry.
We appreciate you taking the time to provide us with your feedback and comments. I sincerely apologize for the difficulties you've experienced and have forwarded your feedback to the appropriate department. Please be assured that we are continually striving to improve our service.
I have provided below some details of how we ship and process DVDs so that you can understand how our service works at this time:
We receive rental returns Monday through Friday, except holidays. We process nearly 100% of returns the same day we receive them. When we check-in a return, an e-mail is automatically and promptly sent to you to let you know that we have received your DVD.
Our goal is to ship you the DVDs listed highest in your Queue. We try to ship you DVDs from the distribution center closest to you so that you get movies quickly. Often, on the same day that we receive a DVD from you, we will ship the next available DVD from your Queue. In certain instances, your next available DVD will not ship until the next business day following our receipt of your returned movie. This can occur, for example, when your top choices are not available to you from your closest distribution center or the number of shipments to be processed by the distribution center on that day has been exceeded. When this happens, your DVD will ship on the next business day and may come from an alternate distribution center.
In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those members who receive the most movies may experience next-day shipping and receive movies lower in their Queue more often than our other members. By prioritizing in this way, we help assure a balanced experience for all our members. Those that rent a lot of movies get a great value and those with lighter viewing habits are able to count on our service to meet their limited needs.
If you have any further questions or concerns, please feel free to contact us.
Netflix Customer Service .
I personally think this is a fair way of handling movie allocation when you have more than 2.5 milllion subscribers, but I'm not a heavy renter. What do you think?
Thanks to Alan for sending this in.