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Comments

Jim

Just this morning I heard a commercial on the radio for the $11.99 plan, so that seems to be the one they're pushing for the moment.

Lad

saw the end which you refer. The 9.99 plan was for 1 out at a time.

Unlimited!

(until we delay receiving and shipping of your discs so that 1 a month is about all you get!)

Reminds me of an old Captain Kangaroo bit. An "all you can eat meal". They served a pea, a napkin, a fork and a plate. The captain asked if that was it, and they replied, Can you eat the napkin? Can you eat the fork? Can you eat the plate? Well, the pea is ALL YOU CAN EAT!

Wong Kuo

It's incredible that Netflix continues to falsely and fraudulently advertise "Unlimited" DVDs per month when EVERYONE now knows that Netflix strictly limits the number of disks a subscriber can receive. Sheesh!

The techniques are all well documented (including waiting a day or more to acknowledge receipt of disks, delaying shipping new disks for a day or two, shipping disks from distant distribution centers, etc.).

I can't believe that some state's Attorney General hasn't slapped Netflix with a lawsuit yet. I'm sure it's inevitable, though.

Sonja

I could have sworn this morning while I was surfing the net I saw $9.99, but I had the feeling it was for a plan that would be limited.

Rob Emmerich

For people w/ 3 day turn-a-round this would be 7, 8 or maybe even 9 movies a month (for 31 day months). That's obviously much better than $11.99 for 4 movies. For some people that $9.99 might be the right price point and enough movies per month. I doubt either of these offers make up a large percentage of their business but they're justing trying to get every last paying customer they can. More options equal more customers. I also think some people would get more movies on NF 2 out plan for $14.99 than BB's 3 out at the same price, but that's just a hunch.

Joe Maller

The minute they offer that to everyone I'm downgrading. We've had two movies for at least a month and haven't found time to watch them (kids). $11.99 is nice, but for as often as we're able to sit down and enjoy a movie, $9.99 is better. I also like the idea of unlimited much better than the four/month restriction, even though the odds of us watching four movies a month are almost nil.

just watch 3 or 4 movies and the 9.99 plan pays for itself (in comparison to renting at a store where it costs about $4 for one rental)

Erik

I just signed up last night, and that option was not available. One thing I did though was I signed up for the 14.99 plan, but then a few minutes later after talking to my wife decided to bump it up to 17.99 because she decided that she would get more use out of it than she thought. After I changed it, it said that it would change on my first billing date, 4/27/05. Apparently there is no way to get it to three right now, is there? I checked my queue, and it only has me as having two allotted.

chris

I was drawn to the Netflix site because of the 9.99 one at a time offer which they advertised on the Yahoo home page. When I went to join, I ACCIDENTALLY forgot to switch the radio button to the 9.99 plan, instead I left it on the 17.99 plan. When I emailed and called to ask them to switch me to the 9.99 plan, as I had clearly saw and was offered to me, they basically said "Screw you - you were too dumb to select the right radio button, so you don't get the offer" whereas, I'm sure, thousands of others weren't. Since I'm now in the system, I will never get another Free Trail - which I didn't take advantage of either - since I'm so PISSED at their appalling behavior. I guess that they do'nt give a crap about thier customers. Hopefuly this will come back to DESTROY them in the end. So I cancel my account...and the kicker is that now THEY FLATLY REFUSE to purge my customer information from their files. I thought that it was illegal to keep my information on file if I requested that they purge it.

cdd

Simple way to get this offer -- google for 'netflix'. You'll get a spnsored link with the 9.99 price. I canceled my account a few months ago and I was able to create a new one with the 9.99 price.

Aron

Blockbuster also advertises 9.99$ on Google search.

Charles

I added this new price to the Netflix Fee Calculator:

http://frogcircus.org/netflix/

It is interesting to note that the 1 and 2 out at a time programs yield the highest cost per DVD, and strangely enough the cost per DVD remains the same for plans 3 to 8 out at a time (I would have thought they'd provide some incentive for upgrading).

JR

Wang Chung, what are you talking about? I have a two day turnaround on my discs. Good luck with that legal analyst career.

Good luck to YOU jr. i have a 7-9 day turnaround so speak for yourself! NF is slow as molasses for me.

Well, old timer, Netflix dun get those DVDs out quicker than snot to some folks.

JR

I send three movies back on Monday. I receive three movies on Wednesday. One of those three I watch on Wednesday night and send right back on Thursday. I receive the replacement for that movie on Saturday. I watch whatever movies I have by Sunday, and the process repeats on Monday. Now, I don't always have time to watch four movies a week, but if I want to, I can, and it's been that way since Feb 2004. Some may experience slower turnaround times due to varying factors, but to insinuate that it is Netflix, secretly (or not so secretly) delaying the shipment of your movies is ludicrous and sounds like something a ten year old would say.

Well JR, chew on this...

Here are the last few disc I returned, directly from the NF site.

The Quick and the Dead - Out
The Story of O 04/25/05 Out
Rurouni Kenshin: Vol. 18: 04/25/05 Out
Rurouni Kenshin: Vol. 17: 04/18/05 04/25/05
Vegas Vacation, 04/18/05 04/25/05
The Final Countdown 04/18/05 04/25/05
Star Trek II: 04/12/05 04/18/05
Full Metal Jacket, 1987 04/12/05 04/18/05
Ocean's Twelve, 2004 04/12/05 04/18/05
The Transporter, 2002 04/05/05 04/12/05
Elektra 04/05/05 04/12/05
Star Trek: Motion Picture 04/05/05 04/12/05

All of them I watched and returned the next day. They mail them out on Monday and it takes 3 days to get them and 3-4 days to get back. They don't get them until the next Monday. As you can see on the first one "The Quick and the Dead" even though they got all 3 discs back on the 25th, they still have not shipped it out as it was "shipping tomorrow" all day yesterday and today.

JR, I'll also add that I'm not 10 years old (maybe you are) but as you can see for the entire month of April it has taken 1 week to turn the discs around each time and the last one has been slowed by "shipping tomorrow" for two days. That's just 12 discs this month (if the ship the last one soon) and with me just watching them all the same evening they come. If I spread it out, I get even worse value by only getting 6-7 a month.

JR

Sounds to me like you have a USPS issue, not a Netflix issue. Cutting one day of your to and from times would make a big difference, especially considering the weekend effect. My example was only for the sake of refuting the farcical accusation that Netflix was doing something illegal or unethical to minimize the number of DVDs one could view. That is categorically untrue and I would highly doubt that, although dissatisfied, you believe it.

As for your problem, try mailing them from different locations, e.g. post office or another carrier route. Complain to Netflix. I am regularly asked to confirm how long my DVDs took to arrive. If all else fails, try another service. Good luck.

JR,

I work at the PO. I am a mail handler at the GMF. I drop my discs into the sorter myself every evening. I know they leave each night on the truck. Now it may be the distance issue causing the delay to some extent but seems like a closer center is needed.

However, I have BB as well and they uses USPS scanning to supplement shipping. With them I get 2 day delivery and returns (85% of the time) but with scanning I have more sent out. I get 5-6 per week on the 3-out plan att BB where I can only get 3 per week with NF.

I will be cancelling at the end of this week. NF needs to at least work Saturday to help and maybe add a closer center since they brag about getting everyone 1-2 day delivery. My center is Duluth Ga, 290 miles away.

JR

No doubt that being 290 miles from Duluth hurts you. I am about 25-30 from Gaithersburg, MD. If you can get 5-6 a week with BB, your choice is pretty easy.

Zeniod

Thought I would add info from NF FAQ's. Basically says we will restrict you if you are a heavy user to "balance out" the service by sending out movies the next day or shipping lower priority items first.

At least they are acknowledging it.
-Zen

Q: How does Netflix process and ship DVDs?
A: We receive rental returns Monday through Friday, except holidays. We process nearly 100% of returns the same day we receive them. When we check-in a return, an e-mail is automatically and promptly sent to you to let you know that we have received your DVD.
Our goal is to ship you the DVDs listed highest in your Queue. We try to ship you DVDs from the distribution center closest to you so that you get movies quickly. Often, on the same day that we receive a DVD from you, we will ship the next available DVD from your Queue. In certain instances, your next available DVD will not ship until the next business day following our receipt of your returned movie. This can occur, for example, when your top choices are not available to you from your closest distribution center or the number of shipments to be processed by the distribution center on that day has been exceeded. When this happens, your DVD will ship on the next business day and may come from an alternate distribution center.

In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those members who receive the most movies may experience next-day shipping and receive movies lower in their Queue more often than our other members. By prioritizing in this way, we help assure a balanced experience for all our members. Those that rent a lot of movies get a great value and those with lighter viewing habits are able to count on our service to meet their limited needs.

When we ship you another DVD we automatically and promptly send you an e-mail letting you know that it’s on the way and telling you the estimated arrival date.

My complaint is still 3 day actual mail time and 4-6 day returns. The "shipping tomorrows" only make it worse, it is why i quit them.

I now have BB on the 8-out plan and have 14 discs out. Many are passing in the mail due to USPS scanning. They also work weekends (Sat & Sun). Plus 2 in-store coupons (I use for game rentals at a week each) and it costs me $10 less than NF!

pogob

Sounds like the BlockBuster plan is a better value since you get your disks faster than Netflix. I doubt they're trying to screw their customers over, though.

Your issue is mostly distance from their distribution center. I live in SF and get, usually, a 2 day turnaround. Once, I got same day delivery.

Part of their advertising should include how close a distribution center is to that region. It would give the customer a better chance to gauge how long it might take to turnaround a returned dvd. Good luck with Blockbuster!

Ron Messenger

The 9.99 plan and purposeful delays. When compared to people with other plans, we are much more likely to get films shipped from far away states, which seems to happen all the time now. My daughter has the $14.99 plan and always gets her DVD's from the local New Jersey distribution point. this is a deceptive practice.

JacobsShauna

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