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Comments

John

I have used Blockbusters online service for 3 months now. I have been with Netflix since October 2002.
Blockbuster still has availability issues. Many movies with "Short / Long Wait" The 2 in store rentals are a great extra but with the longer turnaround times Netflix is still a better deal. Even with the "Throttling"

Lynda

I live in the Atlanta area and switched over from Netflix to Blockbuster last August because despite the fact that they had a warehouse right down the street, Netflix titles were taking upwards of a week to get to me.

At first, the Blockbuster turnaround time was similar, but the two coupons for in store rentals made up for it. If I was itching for a movie, I could nearly walk to the Blockbuster down the road and get one (or two) for free!

As Blockbuster opened more distribution centers and especially one in Atlanta, turnaround time got much, much better. My titles are usually shipped out one or two days after I send the previous ones back to them. It might still take three days to get to me at times, but overall, I'm a very happy Blockbuster Online customer.

Frank

I switched 3 weeks ago due to the throttling from net flix. Up to this date, I'm very happy with blockbuster because they have the movies I want to see, turnaround is 2days(same as netflix) and they are cheaper.

Ross M Karchner

Evil idea for Blockbuster-- they could utilize Netflix RSS support to build a migration tool.

They just need to have the user copy and paste their Queue RSS into a form at Blockbuster, and Blockbuster could use it to populate their queue.

Robert Hartley

I have used both recently and have to give BB the edge. I am one of the lucky (it seems) and already get USPS scanning, so my discs are shipped out the day after I mail them even though it takes 2 days to physically get back. After 4 months, I have never had a disc "held" to ship later, or a return to come in but no disc go out the same day. They don't always send me the discs at the top of the queue, but they always send one.

Some of the bad:
The website is pretty bad. It needs to be more user friendly and have a better search engine.
More movie availability, which they have said they are addressing.
No mulitple queue profiles. Once you use NFs, you miss them.

Lamarr

Any comments from Chicago users? I'm trying to guage Chicago specifically. Thanks! :)

Evan

I dumped my free trial last week. I am fine with the slow turnaround, I don't care so much. But not shipping my movies in order really ticked me off. If they fix that, I will go with whoever is cheaper be it BB or NF.

Adam

I'm a Blockbuster user in Buffalo Grove (northern Suburb of Chicago). When I return, Blockbuster gets them next morning (i.e., something I gave to the mailman yesterday, they checked it in this morning). When they ship, it takes me 2 days to get it (something shipped today will come on Friday). They ship from a center that as far as I can tell is on the south side somewhere.

(Just for the record, I'm currently doing a Netflix trial too, and I was very surprised and impressed that discs actually came next day. Probably not enough to make me switch, though, because it costs more and I have enough to watch as it is).

Adam

Now that I read the original post again, I should point out that you should easilly get 3 a week with Blockbuster, at least if I'm any indication. If you're actually IN the city, it's probably even faster than I'm getting.

Oh, and I just rechecked - the Zip of their PO Box is 60680, which appears to be the main post office by the Eisenhower.

Joe D.

I just recently switched to BB after being a Netflix customer for about a year. The throttling was getting out of hand. I went from 2 day shipping out of Kansas City to NEVER getting a Kansas City shipping Usually 3-4 day and all movies were taking an extra day to ship even if they got it early morning they would still wait. I went from 5-6 per week to 3-4 MAYBE. With the printable cupon that was the clincher. It lets you get games. Those two coupons have a worth of almost the whole monthly cost of the service. I usually rent at one game a month sometimes two. With the online servie and the coupons its now like getting the movies free and paying for two games a month. Speed wise BB has a center in Kansas City as well (closest to us in South Central Nebraska) of my initial shipment of 3 movies 1 was a day early 1 was on time and 1 was late one day of antisipated 3 day delivery. Even if a hair slower from a money standpoint as long as Netflix keeps up throttling BB is better bang for my buck especially with cuopons.

Joe D.

I forgot to add the website could use some tweaking (BB) logging back in at seemingly random intervals (anywhere from 10 seconds to 15 min) and the BIGGEST annoying thing is not being able to open movies up in another window. I right click to open a movie in another window and it won't?!?!

Laura

Never used Netflix, so can't compare it to their turnaround times, but I am in Chicagoland and they do seem to get the DVDs I mail the next day, and I'll get the next one anywhere from 1 to 3 days later. I'm pretty satisfied with it.

The extra coupons are an added plus, except that I've come to the realization that video rental stores are pretty much worthless because they carry next to nothing I care about seeing (you know, anything that isn't a new release, a big name blockbuster, or tv shows) I never was a big movie renter until I signed up for the online trial, so I hadn't realized just how few titles are in the stores. They don't actually KEEP everything ever released, like video stores could do in the olden days.

chris

I switched a few weeks ago. I'm fine with BB's turn around time, but shipping movies out of order does irritate me, as I carefully try to plan the grouping of movies for the weekend. I was with Netflix for almost three years. I'm on the BB two month free trial and not sure if I'll stay once it's over--maybe just through the summer. I like quirky movies so I may try one of the other places like GreenCine.

David

I joined Blockbuster two days ago. I have added 30 movies to my Queue. The problem I have is that fully half of the movies requested are short to very long wait. All of these movies are listed as available now on my Neflix account. Will wait and see.

PlungeBob


I think that the website and the difficulty in predicting
which films will be delivered when are the only issues
with BB.

NF's recent (new to me) throttling of when they admit
receiving a disk, on top of the good
"Shipping Tomorrow" gimick have confirmed that BB has
better throughput.

greg

hello
what is this promotion:
"2 month free & steal ya from Netflix" promotion."
where can i find this 2 month free promotion?

Jason

Blockbuster.com should meet your needs. We do roughly 10-12 DVDs a month with blockbuster.com. From the day we send a movie back, it usually takes about three days to get the next movie. I've never used Netflix, but I've been happy with Blockbuster.com, especially since they have fixed the availability issues they were having at the beginning of the year.

paulqnyc

"I have used both recently and have to give BB the edge. I am one of the lucky (it seems) and already get USPS scanning"

, I would love to know what that "usps Scanning" is all about.

paulqnyc

"I have used both recently and have to give BB the edge. I am one of the lucky (it seems) and already get USPS scanning"

, I would love to know what that "usps Scanning" is all about.

Gregory Conley

Blockbuster can claim to have 'x' number of DVDs, but the number Long Wait and Coming Soon DVDs in my queue begs to differ. I've had fifteen movies on these statuses for months now, and when I cancel in two weeks, I'll do it happily.

Plus, Blockbuster Online is horrendous looking. They desperately need to redesign it.

Lamarr

Adam, thanks for the comments on Chicago. It's good to see that you're getting them in 1-2 days in the Chicagoland area. I am actually in the city (Hyde Park) so that sounds pretty good. I'm also one who likes to play video games occassionally, so the 2 free coupons is a steal. I was just in Blockbuster today to look at some used games, and on their board, a game rental for one week is 6.99. So that's a $14 savings right there. Also, movie rentals are over $4, so this is really a good deal. I may end up waiting until the end of the month because Netflix just charged me for the month a few days ago and if I cancel now, I lose the rest of the month. At the same time though, I don't want to lose this Blockbuster promotion should they choose to cut it off if they raise prices as predicted. So I'll decide on this and do what's best.

hey Lamarr,
share with us the promotion. site, link, etc...

jeff

i gave blockbuster a try

it stinks

the website is crazy bad

everything i want is on long wait

i got the wrong movie once

i got an emty envelope

netflix is so much better its almost embarrassing

J

"I forgot to add the website could use some tweaking (BB) logging back in at seemingly random intervals (anywhere from 10 seconds to 15 min) and the BIGGEST annoying thing is not being able to open movies up in another window. I right click to open a movie in another window and it won't?!?!"

Until I read your post I thought I was the only one with the strange "timing-out" on the BB web site.

The inability to right-click is also annoying. I have an extension in my browser that allows right-clicking on web sites that have it locked out. BB is the only site where the extension doesn't work.

", I would love to know what that "usps Scanning" is all about."

Do a search here, there are plenty of posts. Basically, BB uses (pays, has access to, etc.) the USPS database and when they see one of your discs has been scanned (as in; its barcode has been read and routed for delivery back to a BB address), BB sends you out another disc even though they have not physically received it. This is done to speed up delivery time. It works great for me but some other say they don't see it or it only works occasionally. You can tell its working if you are on the 3-out plan but you rountinely show 4, 5 or even 6-out in you queue. It means they are passing in the mail.

Lamarr

Here is the Blockbuster offer. Sorry I didn't post it sooner: http://www.blockbuster.com/homepages/displayPage.action?channel1=Movies&channel2=walmart&nav=false

Lamarr

Hey, I was reading another forum, and someone posted this response from Blocbuster. They had asked if they could have the $14.99 rate vs the 17.99 guaranteed rate from Netflix:

reply from blockbuster:

Thank you for contacting BLOCKBUSTER Online Customer Service.

We will guarantee the rate that Netflix/Wal Mart advertise on their website. Yes, you may receive the $14.99 plan. However, unlike the rate you received with your previous on-line service provider, the $14.99 plan is not guaranteed for 12 months.

If you still wish to switch to the $14.99 plan, before your two month free trial ends, please visit "My Account", select "Cancel", follow the steps to cancel the account, and select the $14.99 3 at a time plan. Click on the "Downgrade My Account" button at the bottom of the page. Your account will immediately be updated.

manuel

I received my 24th broken DVD from Netflix today. My wife is urging me to quit Netflix. She was looking forward to watching Rurouni Kenshin vol. 6. If I had to choose between Netflix and Blockbuster, I would keep Blockbuster. Netflix's service record isn't anything to be proud of--all the broken, unplayable, and wrong rentals shipped to our home. Even if Blockbuster raises its prices to match Netflix I'll still consider the coupons an added value.

Blockbuster has its problems with availability. However, I experience more difficulty adding movies to my Netflix queue as the site is routinely down for maintenance. Most of the frills on Netflix's website don't interest me. Just give me a web site that works. By the way, GreenCine has less down time than Netflix or Blockbuster.

I'm very happy with BBO. I get a good number of rentals, I like thier site, I love their E-coupons, and am totally happy with the rate. If you have kids or like to rent games yourself, it's almost like getting free service. The freaking games cost about $6 themselves per rental. Two of those a month, and that's almost the whole $14.99!

I love me some Blockbuster!

Whoa! I was just looking through Blockbuster's site and it looks like they are now offering some new deals!

If you click on the banner, you can now sign up for
1-at-a-time for $9.99 and 2 at-a-time(4 max) just like Netflix for $11.99! They are really going for the throat now. Haha!

Also, I was searching their FAQ and ran across another new thing I haven't seen which is Pre-paid online. I don't know what that is, I guess just like a free month pre-paid card or something? I found this searching the key word "online" of all things, hehe.

http://www.blockbuster.com/acctmgmt/displayRegisterSubName.action?pc=prepaid

William

I use Blockbuster Online and am very happy with there service. I usually get a 2 day turn-around which is fine. It's alot different then Netflix where for a year I was getting a 1 day turn-around, then all of a sudden it's a 6 day turn-around (that's throttling). If Blockbuster doesn't receive my DVDs back in three days, I can report it and they will remove it from my queue and immediatley ship me my next DVD. Most of the time, after a few days they automatically ship me 2 or 3 more DVDs before they have even received my returns. That's great costumer service, they don't lie to me, they value my business. Sure some titles have waits but, I have enough movies in my queue that it doesn't affect me. The coupons are awesome, I use them for games. I highly recommend Blockbuster, they are a great service. Netflix lost me and my friend's business, for shame, hope they will eventually learn.

William

Yes, I do agree about Blockbuster's website. It is slow and for some reason they like to repeatedly ask you for your password whenever you want to see your queue. Still, that's minor compared to the bullshit I had to put up with Netflix.

Stash

Blockbuster is better than ever. Netflix is "throttling like a whore" - sometimes 1 movie a week and 5-7 days to admit receiving a return. Blockbuster takes 1 day to get discs back and they send new titles immediately the same day always. Netflix takes 2-7 days to get a movie back, then stalls 1-3 days before sending a new DVD. They keep my turn-around between 7-10 days on their BS "unlimited" plan. Blockbuster ships 2 times a week usually and gives 18-22 discs a month on the 3-out plan. Netflix used to be slightly faster, but not enough to justify the $3.00 price difference. Now Blockbuster just blows them away. No more availability problems for me. Every movie I add is available now, and I have lots of obscure movies and brand new releases. Netflix sucks for new releases. I've never gotten ONE movie from NFLX on the Tuesday release date. I'm lucky to get new movies within 2 weeks of its release. Better to use one of my coupons, or put it in my BB queue where they actually ship me new releases.

Joe

I live in Chicago and have a Blockbuster Online account. I think they are a bit faster overall for me than Netflix was (for me), and the two coupons are a nice treat, particulary for holiday weekends like the one coming up. I plan to use one of my coupons this coming Tuesday to rent "Dear Frankie" as it would be Wednesday before I would get it in the mail from either service at the earliest.

http://www.google.com/reviews?cid=baeec05970f724bd&fq=movie:+dear+frankie
http://www.netflix.com/MovieDisplay?movieid=60037609
http://www.blockbuster.com/catalog/DisplayMovieSpecialOffers.action?channel=Movies&subChannel=sub&movieID=148477&displayBoxArt=true

However, my biggest beef with Blockbuster is they are VERY slow to add many of the current week's releases to shipping status. Big releases, yes, but the smaller releases can sometimes take days to become available. For example, "Gunner Palace" (released this week) still has not been released for shipping, they show it as "coming soon." Not cool. But I like them for their quick turnaround and the two store coupons.

Manda

I'm currently trying out Blockbuster again because of the 2 free months offer. I see a good deal of improvement since I last used them in August 2004, but it's nothing to get that excited about. Netflix takes longer to receive DVDs; Blockbuster takes longer to send them. On that score, neither holds an advantage. Blockbuster is better at dealing with wrong/broken DVDs (replacement or alternate choice sent out immediately), but Netflix is better at not giving you any problem discs to begin with (in my experience, anyway). The big deciding factor for me is website ease of use. Netflix wins that one hands down. As soon as my second free month is over, I'll be back with Netflix as quick as a wink.

Exactly what aspects of NFLX website is so much better than BBO? I know BB has that timing out thing which I also don't get, but it's not that big of a deal for me to decide to change companies. What exact features make NFLX so much better? The New Releases...meh. I suppose it would be better to have them all posted in one link, but I have tons of movies in my queue, and I don't need that link to keep my movies coming. If a person is really that desperate to watch ONLY new releases and think they are getting ripped off by not having the latest and greatest thing while it is still burning hot off the studios hands, then maybe you shouldn't be relying on DVDs that much, especially mail order ones. As long as they actually have them and I can add them to my queue by searching for them, I can live with that. I bet it helps a lot to keep inventory at reasonable levels. That way all the babies who want their New Releases spoon-fed to them via one link won't hog all of the new stuff without at least taking a few seconds to search for what they want.

So again I ask, what is so spectacular about NFLX web site?

vox populi

"I've come to the realization that video rental stores are pretty much worthless because they carry next to nothing I care about seeing (you know, anything that isn't a new release, a big name blockbuster, or tv shows)."

Quite an astounding realization, given that it's 100% false. Video stores carry lots of old, obscure movies, that bombed in the box office and only developed a cult following through video and midnight shows.

"I never was a big movie renter until I signed up for the online trial, so I hadn't realized just how few titles are in the stores. They don't actually KEEP everything ever released, like video stores could do in the olden days."

Yet another silly statement. It would be impossible for a 2,000 sq ft store to match the selection of a massive network of sprawling warehouses. But the warehouses can not match the instant gratification of the store. Also, video stores in "olden days" did not carry "everything ever released" either. You sound absolutely clueless on a great many topics, Laura. There are many interesting movies at local video stores, including movies you can not find at Netflix or other online stores. I suggest you give local stores a try, esp independent stores...

No store has "everything ever made" or even "everything currently made." You can't get every burner or brand of discs at Best Buy, either. But you can probably find it on New Egg or Super Media Store. So what? Call me when local chains all go out of business because people just go online to shop for everything.

"However, my biggest beef with Blockbuster is they are VERY slow to add many of the current week's releases to shipping status. Big releases, yes, but the smaller releases can sometimes take days to become available"

Yes, I've noticed this as well. Large release ship like NF, day before or on the release day but smaller ones don't. "Stone Cold" was released on the 28th but still shows as coming soon and was skipped over twice - Tues & Thurs (today).

the tester

I think BB has the anti-throttle and reward long timers. When I first started I was really irritated that most of the movies in my queue were long wait. Now, they are nearly all ready to ship!

John

I have tried Both NF and BB. I had a lot of problems with NF getting scratched DVD's and many broken ones. BB is worth it because I like to play PS2 games and with the two free rentals I get per month I rent two PS2 games (which total about $14 in Wisconsin) so if you do the math the rest of the membership only costs me a couple dollars :-) and in the 6 months I haven't had a broken on yet. Some scratched, which would cause a pause but still viewable.

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