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Comments

Tester

The BBB rating of Comcast as satisfactory tells the whole story. If they can give Comcast that type of rating it tells me they are full of $hit!

gir

I don't think the BBB approach works that well for big businesses. The ratings are based on unresolved versus resolved issues. For any business good enough to get really big, the vast majority of issues are resolved before they're reported, and the BBB ends up with an unrepresentative sample containing all the wackos that will never be satisified no matter what the company does.

There are exceptions of course, but as a rule ...

Tester

"For any business good enough to get really big, the vast majority of issues are resolved before they're reported, and the BBB ends up with an unrepresentative sample containing all the wackos that will never be satisified no matter what the company does."

You're making the assumption that the issues are resolved. In a study done a few years ago, (I'm sorry but I don't remember where I read it but it was some consumer group), it was found that a very large percentage of the people that have problems with a company NEVER report them to the BBB. Those people either stop dealing with the company if they are not satisfied or remain with them if the problem is solved. Some even continue to deal with the company even if the issue has not been resolved to their satisfaction. In some cases the company is taken to court and while court records are usually public they don't make it into the BBB files.

As far as the so-called "wackos" unless you know what their problem(s) is/are and what type of resolution, if any, was offered I don't believe you should make the statment that they will never be satisfied.

NetflixShill

Netflix has a problem that I've heard about from several people. It has also happened to me in the past. When you report a disc being damaged, unplayable, or mis-labeled, they do not receive it back sometimes for weeks and you have to report it as lost. This seems to be a bug or a deliberate ploy to punish the people who report problems. Solution: don't report problems, until they get the DVD. If you report while it's still out, the disc is more likely to get lost for some reason.

hrsd

What about throttling their entire customer base. This negates all the positives that they have earned so far thro' BBB. Dont trust BBB anyways.

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