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Comments

Firstlawofnature

If I could exchange them and mail them back so I didn't have to return then I'd do it.

Barrett

Blockbuster's in store selection is so bad, I don't think I'm even going to bother with this.

Lamarr Wilson

The selection is horrible. For those saying that TotalAccess is great because you can get New Releases right away, they must either live in an area that doesn't have much traffic, or they don't work (or have a night schedule) so they can make it to Blockbuster when they open on Tuesdays to get the releases. I went to a BB on a Tuesday during the last promotion by 12pm, and most of the new releases that I wanted were gone.

I want to move forward, not backward. Mailing is fine with me with Netflix, not the store experience and wasting gas. Plus, I have a TiVo. I don't NEED to have extra movies each month. Finally, I have a life. :)

Hunter McDaniel

I tried this in December already. It just reminded me why I hate going to the stores.

IowaHawksFan1

As I just said in a previous post...why sign up for BBOTA when they offer this deal to Netflix subscribers every few months...the last time it worked well as I was on vacation from my job. Now I am swamped with work and while I'll take advantage of it and get some of the TV series off my queue through this deal I won't use it as much as I did in December.

hawk5391

I will probably take advantage of this, especially since the President's Day holiday will ensure that I probably will have some Netflix envelopes in transit, and not enough movies to get me through.

I agree with Hunter though, the store experience is really not something I am looking forward to. Last time I took advantage of this I had a fanatical BB employee humping my leg all the way out the door about BBTA. And when I tried to explain the quality issues that prevented me from signing up with BBTA, his eyes just kind of glazed over. It didn't keep him from pestering me the next time I came in though.

vio

"I want to move forward, not backward. Mailing is fine with me with Netflix, not the store experience and wasting gas. Plus, I have a TiVo. I don't NEED to have extra movies each month. Finally, I have a life. :)"

Snail mail IS backward.

corey3rd

this weekend I'm getting me the Deadwood love

HypoPig

w00t - I saved a whole bunch of envelopes thinking they might renew this deal

type-cast

"I want to move forward, not backward. Mailing is fine with me with Netflix, not the store experience and wasting gas. Plus, I have a TiVo. I don't NEED to have extra movies each month. Finally, I have a life. :)"

I don't have a TiVo or cable or satellite. I have a life. There's no gas wasted if you're going by a store any way. Getting a movie in exchange one also makes the trip worthwhile. Mailing returns leaves you empty-handed. I'd rather have a movie in my hand.

There are lots of good movies in my local BB stores. If you are unable to find 500 movies to watch out of 10k, I feel sorry for you. I use the stores for what they have. I use the online services for what they don't have. It makes sense. People who say that stores have "nothing to watch" are like those people who say they're bored all the time. You're dull, closed-minded, or ridiculously picky.

Question. If Netflix only has 7-10 times as many titles as the video store, how soon til you you run out of things to see there? Get a life and stop telling me there's "nothing worth seeing" at the video store. I've seen lots of good movies at the video store, and if you can't find them, you're lazy.

Rusty Ramrod

I wonder if there is a limit?

I have a *whole* bunch of them saved. I mean like a stack 2" tall.

Edward R Murrow

Sweet. I love it when Blockbuster does this deal.

machinegunn

I remember someone saying that 8 was the limit in a thread here during the first promotion in December, the logic being that 8 was the most you would ever be able to swap at once with BBTA. If anyone can verify that, I would also be interested to hear.

Firstlawofnature

"Sweet. I love it when Blockbuster does this deal."

I think flix is starting to like the BBI deals a bit also. It's like giving away coupons funded by someone else. Should be another profitable weekend for flix and more losses for BBI.

Edward R Murrow

"I think flix is starting to like the BBI deals a bit also"

Not sure why Netflix would like this. It shows Netflix customers how they can get a better value for their money if they switch over to BBO+TA. If people don't have a nearby Blockbuster, then obviously BBO+TA won't work.

Firstlawofnature

Slows down useage for flix slightly which helps profits while hurting BBI at the same time. It's not a secret anymore that BBI's online product is stale. Overall, just a nice deal for flix subs.

Firstlawofnature

Slows down useage for flix slightly which helps profits while hurting BBI at the same time. It's not a secret anymore that BBI's online product is stale. Overall, just a nice deal for flix subs.

Rusty Ramrod

Of course NF doesn't like it, it worries the heck out of them. I'm guessing there is a large plastic pan under Reed's pant legs to catch the excrement that is running down his legs over BBOTA and this envelope promotion.

You may love or hate BBO, but if you can't admit the NF envelope exchange is a brilliant, very low cost marketing campaign, then I’m afraid I can't help.

It's funny seeing some people get bent out of shape regarding fans of netflix. the sad truth is, BB just doesn't inspire that kind of loyalty and fanaticism. Netflix has its flaws, granted, but BB spent years and years treating customers and the experience of cinema viewing poorly.

Netflix came along and changed the video rental experience back into something that people loved, and continues to lead when it comes to finding the balance between being both a successful, profitable business, and a customer-friendly, innovative company.

BB can have all the clever (desperate? expensive?) marketing campaigns they want, but if Netflix wasn't around, who would they have to copy?

Edward R Murrow

"Slows down useage for flix slightly which helps profits while hurting BBI at the same time"

But the strategy is to save up the Netflix envelopes over time and when Blockbuster has this promotion then put your Netflix account on hold while you watch free movies from Blockbuster. You're not very smart with your money if you keep your Netflix account open when you can watch movies for free from Blockbuster.

Try it; call Netflix customer service and tell them you're going on vacation for a couple of weeks and to put your account on hold then use your Netflix envelopes at Blockbuster.

Hunter McDaniel

OK, so BB has done this envelope promotion twice now. I don't think that's enough to make me routinely save all my mailer flaps. Just fishing out the ones still in the trash would cover as many movies as I can watch in a week - if I even wanted that store "experience" again.

And I'm sure not about to go through the hassle of holding/restarting my NF subscription just to save the $5 for one-week.

Firstlawofnature

Ok. Flix makes no money while you’re on hold while BBO loses money from the free rentals. Now you understand why flix doesn’t run for the hills when BBI launches another silly promo. I mean how dumb are the in-store renters going to feel tonight and tomorrow when a bunch of red envelope hoarders descend upon the store and take all the hot new releases for free (unless the manager hides the new releases as ihatebbi.com describes).

CJ

I keep all those mailer flaps. What I do is write the name of movie, receipt date, and return date on the flap, then file away in a shoe box. Why? So if the DVD doesn't get logged by NF, or BB, then I know all the key dates should NF, or BB, hold my account and have me call them.

I won't be participating in this promotion - I get my new releases using BBOTA on Tuesday mornings, and have already run through my local BB store's remaining, painfully pathetic, in-store inventory. There's nothing worth renting!!

BigBopper

I just returned from my local BB where I was told they know nothing of this promotion. Typical... At least a visit reminded me why I dropped them and switched to Netflix.

Edward R Murrow

"And I'm sure not about to go through the hassle of holding/restarting my NF subscription just to save the $5 for one-week"

Reed must be rubbing his hands together with glee - what's 6,000,000 customers times $5? It ain't chump change. I prefer $5 in my wallet as opposed to $5 of mine in someone elses wallet.

Saving $5 here and $20 dollars there is how to have an awesome spring break on Miami Beach!

XVarX

I had the same experience as described before,that is, I brought in some Netflix envelope flaps and was told that they weren't doing that promotion anymore.

Luckily there was a manager there for her to ask, though she was going to call the district office, I think.

Rusty Ramrod

I know that this will just provide fodder, but...

I called local BB to see what limits they had on the NF flaps. Kid stops popping pimples long enough to tell me "Yeah just bring in the envelope with the disc and you get a free rental, cool huh?"

I explain I wasn’t wanting to exchange the BBO envelope but rather turn in my NF address flaps. He had *no* clue what I was talking about.

The next day I stopped in to exchange a few BBOTA envelopes and ask another employee. He gave me the "puzzled dog" tilted head look. I explained a bit, still getting the tilted head look. I then gave him a printout of the AP news article. Same tilted head look, but perhaps he couldn't read.

I gave up because I already had all the free movies I needed for the weekend from the BBOTA envelope swap.

It does seem however that BBO corp forget to tell the stores about the promotion *and* forgot to tell their webmaster too as there is nothing about it on the BB site.

gir

One of my pet peeves is franchises not honoring corporate promotions. I remember going into a MacDonald's and finding out they weren't "participating" in the nationally advertised Egg McMuffin sale.

I think it's a serious mistake to advertise something if it's not available in *every* outlet. I rarely go to MacDonald's anymore.

Yes, I know I'm off topic. BB didn't advertise the red envelope exchange. I just wanted to vent.

corey3rd

Blockbuster has serious communications issues when it comes to their freakish promotions. I was lucky in that the manager of my new Blockbuster reads this site and called up corporate to get the code that needs to be typed in to make the love happen.

you'd figure in the era of email and websites, the folks in Dallas could be able to relay these messages to their managers without much of an effort.

But at least I was able to get my Deadwood Season 1 for a handful of rip aways.

Rusty Ramrod

I didn't really push it. The local BB manager is a real hag. I remember when BBO first started, it took an hour to get her to honor my online coupons. I must have been the first in town to use them.

Frankly, I feel kind of guilty now at the amount of movies they are providing me for my eighteen bucks a month. I know they set the rules, but it just feels like I am stealing from them. Oh well, ride the wave while it lasts. Yeee, hawww…..

If anyone has any suggestions for series DVD’s that are outstanding, I’m listening. *Almost* done with Six Feet Under. Loved Freaks & Geeks, loved House, hated Alias, enjoyed Lost.

vio

"Netflix came along and changed the video rental experience back into something that people loved, and continues to lead when it comes to finding the balance between being both a successful, profitable business, and a customer-friendly, innovative company."

BACK into something people loved? Despite what delusional Netflix fanboys want to believe, Blockbuster never ruined the video rental experience. They did virtually nothing that hadn't been done before. Late fees were a standard part of the video rental in business in ALL video stores long before Blockbuster even came along. Blockbuster never forced full screen on people because 98% of all releases on VHS were full screen. It didn't matter if you rented the movie from the biggest Blockbuster in town or some shit hole mom & pop store; it was likely going to be full screen. The only thing Blockbuster did differently was pioneer revenue-sharing agreements with the studios so they could aquire 200 copies of popular new releases and guarantee them in stock. And I fail to see how that's a bad thing. For all the bragging Netflix does about their 70 thousand title inventory, it's rather ironic that they still can't get their shit together with new releases. Add a popular new release to your Netflix queue and 9 out of 10 times it will be listed as "Long Wait" for god knows how long.

"BB can have all the clever (desperate? expensive?) marketing campaigns they want, but if Netflix wasn't around, who would they have to copy?"

Why would they need to copy anyone? They'd probably just have stuck with the same business model they had in 1990s that worked so brilliantly for them.

You can say whatever you want about Blockbuster(and by no means am i claiming they're without flaws), but the fact is they became the industry leader and continue to be so because many millions of people like what they have to offer.

gir

Oh, I don't think I agree with that. BlockBuster may have been a good company when they started out (as evidenced by their success), but as they got larger and started driving the competition our of business, they got arrogant and started treating customers like crap. Bad word of mouth alone was enough to sour the rental experience for many people (myself included).

It wasn't until NetFlix started eating their Wheaties that things turned around. Say what you will - blame *who* you will - it's undeniable that NetFlix single handedly changed (I'd say fixed) the DVD rental experience.

Edward R Murrow

Back on topic - Blockbuster needs to fix this promotion if it is indeed broken. All stores should honor this and all employees should know about this. Setting up a distribution list of store managers email addresses isn't that difficult to do.

corey3rd

Rusty,
You might want to rent HBO's the Wire - if it's on the shelf at your BB.

HypoPig

I went in last Friday. The girl said nope, they already did that promotion. She did ask her manager just to make sure, and he did know of it, but had to call someone to get the code. He thought it was only a weekend promotion though for those trapped by the snow. Just in case, I came back later that night with some more flaps (got the rest of Deadwood: S1 as well). The guy looked at me like I was crazy - he couldn't believe that I had saved 6 flaps. He called again to double check the total number I was allowed to check out at a time. He didn't share his info with me, but let me continue. I came back later this past weekend to get Band of Brothers and Carnivale as well. :) Still had a little difficulty on Saturday, but by Sunday they had a barcode to scan and had no more problems. Didn't get a chance to go in Monday, but maybe Tuesday for the new releases.

corey3rd

i think the limit at my BB is 8 DVDs out at a time - no matter if you're paying or using freebies.

Rusty Ramrod

"You might want to rent HBO's the Wire - if it's on the shelf at your BB."


Thank you

vio

"Oh, I don't think I agree with that. BlockBuster may have been a good company when they started out (as evidenced by their success), but as they got larger and started driving the competition our of business, they got arrogant and started treating customers like crap. Bad word of mouth alone was enough to sour the rental experience for many people (myself included)."

I assure you, you're still in the minority and probably always will be. Netflix is the industries "darling" right now because they've been growing year after year, but this is also causes the facts to become distorted. Despite what you may read on the internet, Netflix is small fries compared to Blockbuster. Blockbuster has certainly lost business to Netflix over the past few years, but they still have over 30 million people doing business with them. 30 MILLION! Netflix's total market share will never come close to that. Think about that for a while.

"It wasn't until NetFlix started eating their Wheaties that things turned around. Say what you will - blame *who* you will - it's undeniable that NetFlix single handedly changed (I'd say fixed) the DVD rental experience."

Yes and no. They've made it worse in some instances ie. basically "forcing" Blockbuster to stop charging late fees, which has lead to a whole new set of problems. They also took away the instant gratification that everyone had become accustomed to when renting movies and made it much harder to aquire popular new releases than it ever was via a Blockbuster store or any other brick & mortar video store. This is why so many people are jumping ship to Blockbuster's Total Access. They know they'll have much better luck getting new releases with Total Access.

Netflix has now gotten to the point where they're doing what Blockbuster did and starting to treat their customers like crap. Some examples of this would of course be throttling and horrible customer service. Neither company is perfect by any means, but Blockbuster is the superior brand IMO. They give you a lot more bang for your buck with Total Access, that's for sure.

Rusty Ramrod

"Netflix has now gotten to the point where they're doing what Blockbuster did and starting to treat their customers like crap."

Exactly. Here is one example.

When you are looking to sign up you see this (Text is copied from the NF site):

"Netflix Delivers DVD Rentals To You
With Netflix you can rent as many DVDs as you want from the comfort of your home and have them delivered to your door in about 1 business day!"


As a naive prospective customer that excites me as at that point I am led to believe I would get movies in one day.

*After* you sign up and find out different, you are greeted with progressively disappointing news.

"• Movies usually arrive in 1-3 days, but postal delays can postpone their arrival."

So now we are up to 3 days, open ended to infinity.
And then when you have had more than you can take and want to tell someone your movie has *still* not arrived, you are greeted with the ultimate insult.

"A Movie, 1969
Date Shipped: 02/16/07

A movie must be out for 6 days before it can be reported missing.

• If you don't receive the movie by 02/23/07, please come back and report the problem at that time."


Now, I ain't that good at cipherin, but where I come from 16+6 = 22 *not* 23.

So you are actually forced to wait an entire *week* to report. So that initial 1 day delivery quoted above turns out to really be *7* days.

Sad.


"They know they'll have much better luck getting new releases with Total Access."

They sure will. Man of the Year will be in my sweaty little hands in a few hours.

Old Timer Too

Yup. I left NF because they started blatantly throttling my account. Will I go back to them? Maybe, if they ever deliver on the class action lawsuit. Right now, I check to see if a film in my queue is in a local BB store (I have three on my way to work) and if it is, I do the total access thing with it.

For those of you who are curious, the logic is broken and if a store shows up when you do the search, that means it IS at that store (unless someone ripped it off, which has happened only once). If the store doesn't show up, the film ISN'T there.

BB store experience - a lot depends upon the store and the employee. Some are great and some are terrible.

No selection - a little hard to stock 60,000 titles in a store. My guess is that those who complain like very few films or film genres. I have very wide tastes and can always find something I haven't seen before. But then, I'll rent dogs, too, so a lot depends on your tastes.

The promotion gets peolpe into the stores. That's its purpose. BB was slow getting the word out and that doesn't do much to generate good feelings, so the promotion wasn't well executed and they probably lost some customers along the way.

Big mistake, because those are valid complaints and reasons for not wanting to go to the store.

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