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Edward R Murrow

The estimate has been changed from 1AM ET to 2AM Pacific Time.

kolohe61

Too long. I have nothing at home, and REALLY wanted to watch something online.

Chad

Wow, when I originally caught the message earlier today it said the anticipated wait time would be 5:45 Pacific Time. Since then its changed SEVERAL times.

kolohe61

They just tacked on another three hours, now it's 5:00 AM. Pretty peeved here...

netflux

I see this message which is also later now.

It is anticipated that the site will be available again at 9:00 AM Pacific time.

gir

I wonder what's going on. In Internet time, that's like being down for 6 days. What kind of maintenance could they be doing that'd keep them down for upwards of 9 hours?

lmmblog

I've been tracking this since the site said it would be back up at 8:00 PM Pacific time. Now at 6:04 AM, it's predicted to be up at 9:00 AM Pacific time. So IF it comes up then, it will have been over 12 hours.

opportunitycost

This is really a bummer, did they calculate the reduction of the price with the cost and decide to blackout their website as a cost cutter? At this point I would pay the buck just to have it up again. It has been almost 12 hours and like gir said, in internet time 12 hours is like a week of downtime. all this for what? It seems like lowering the price would be more for accounting than for tech. Everytime I go there it seems to add 2 hours to the downtime. It is constantly changing.

vliz128

I don't think they are down because they are updating. I think they are having serious site technical problems and saying that they are updating is just a decoy. I am really annoyed.

Edward R Murrow

Netflix web site outage allowed me to catch up with the entire season of HBO's Entourage using Comcast's VOD. http://www.hbo.com/entourage/

It must be like rocket science for the Netflix engineers to cut $1 off the 3 month program.

Tiostito

I think the original post was made when it was still a short time and plausible that the price drop was the reason. Personally I doubt that was ever part of the issue, it should be relatively trivial to change something like that. I'm sure something much more substantial is either being upgraded or unbroken.

rhoadarmer

I tried calling customer service, but was put on hold for 20 minutes before it disconnected.

ir.netflix.com is still partially up. I did a "contact us" from there, but I haven't heard anything yet.

leonardodicrapio

"Netflix web site outage allowed me to catch up with the entire season of HBO's Entourage using Comcast's VOD. http://www.hbo.com/entourage/"

Unfortunately for me the oldest episode of Entourage I can get from Verizon's VOD is the "Season 3 Part 2 Finale." It's too bad that about a half dozen episodes of Season 4 have already aired, and the S3P2 doesn't come out until October. I've got what's aired of Season 4 recorded on my Series 3 (HD) Tivo. And I know I can download S3P2 illegally, although it sure would be nice if HBO would charge $2 per episode (Showtime is doing this with Dexter months before the DVD release).

rhoadarmer

New estimate: 11am (pacific).

Keeps going up.

bradbogner

In the past has this kind of downtime affected shipments? For example, if I were to be getting 2 titles sent out today, should I still expect that to happen? or is today essentially a wash for them?

shadoh

lol, I'm amused at how upset all you addicts are getting. I admit that it is frustrating, and I was certainly wanting to do some Queue management myself, but you all make it seem like Netflix is intentionally taking down their site just to be rude to us. While I don't think this is beyond the realm of possibility, I choose to believe that they are legitimately experiencing (seemingly serious) problems.

... or maybe it's a new throttling scheme! I returned two movies yesterday that they should be receiving today, but I've not received my "We've received" email. ;)

rhoadarmer

Netflix responds:
http://www.cnbc.com/id/19932233

opportunitycost

Something much bigger is going on. It can't take that long to change prices. Be afraid be very afraid...

opportunitycost

A major outage like this is national news. and with the stock at a low, how will this change the stock price? -3.71% so far...

kolohe61

I think they COULD tell us more if they wanted to. A little more detail on the main page, maybe? That's what's really frustrating.

Edward R Murrow

Nero fiddles while Rome burns:
http://biz.yahoo.com/ap/070724/netflix_ceo_insider_transactions.html?.v=1

danb

Make that 4pm eastern.

opportunitycost

Edward R Murrow, From the post above, astounding, Cashing out now? Oh God, how will that look, just compounding the problem? First new subs are low then low stock price, forcing a price reduction, apparently causing the site to be down for 12 plus hours and now this. The ceo selling off shares? It must have been automatic, and bad timing. No CEO in his right mind would use an option now. Customers are already selling off their shares.. See claim in Netflix Website Down Until 2pm (ET) - Update

rhoadarmer

Customer service says....
1) DVDs are still shipping today
2) they don't have access to the customer accounts during this outage.
3) they MAY be able to do individual reimbursements once the systems are back up
4) they MAY be considering some type of global customer reimbursement.

opportunitycost

NFLX 16.17 1:42PM -1.10 -6.37%

subgenius13

This isn't just about addicted to looking at my queue. I have 6 out at a time to accomodate my family, and I travel quite a bit. I have become very dependant on watching movies off the website to pass my hotel time. When it went down last night, I had not very much to do. Now it may not be back up by the time I get back to my hotel today. I don't care about the money, I just want the service back up.

moviejunkie

Absolutely ridiculous! We just called "customer service" and after waiting 47 minutes (I'm not exaggerating) we were told it was business as usual - except the site it down!!!! And what's up with having to CALL and not being able to email them any longer?? When did all that happen?!

Pete W.

Hey, Subgenius : how about reading a b-o-o-k? I've been in power outages that lasted longer than this and heard less winging. I agree that they should be posting more info on their 'closed for repair' sign, but who could want them to be back in business more than them, for pity's sake?

Pete W.

Hey, Subgenius : how about reading a b-o-o-k? I've been in power outages that lasted longer than this and heard less winging. I agree that they should be posting more info on their 'closed for repair' sign, but who could want them to be back in business more than them, for pity's sake?

shadoh

lol! They finally gave up on updating the time and just took that out completely.

subgenius13

I read many books that are mostly technical in nature. I also have read the last Harry potter already. The meter is not running when I put my book down. My irritation comes from the fact that I was planning on using the service to fill a time gap, and it has been unavailable. I love Netflix, and they will not lose me as a customer over this. I am also an enterprise systems consultant, and this "Unexpected outage" has been handled poorly.

Pete W.

Agreed, handled very badly, and apologies for being so snippy - especially in duplicate, having got an error message the first time. I just think that everyone is over-reacting ridiculously. As I said, people were much more sanguine about the 3 day power failure a while back, and that was a potentially life threatening event, not just an entertainment site in an already entertainment saturated world.

kolohe61

It's been a while since I've seen a good "shills" vs "whiners" flame war here. Not that I miss them :-)

Let's not have another one...LOL

Pete W.

Cute line. So, no 'spirited debates' allowed in your house, I take it? Fun times.

kolohe61

Maybe you haven't been around long enough to remember how nasty it used to get here. The blog owner had to start registration because of it. You used to be able to post w/o registering.

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