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Big Will

Ummm, it's right here....

http://www.netflix.com/AllNewReleases

Im Not A Turnip

I hate the lack of "Releasing This Week" but I also despise Spam Traps. I would sign in a heartbeat but... No offense to Heather, I don't know this website. Will this cause me to be bombarded with Mortgage offers and Viagra advertisements?

Kevin

...Or perhaps a petition for Watch Now for Mac?

Heather M. Chambers

Big Will, the petition is to bring pick the "Releasing this Week" section of the New Releases page. That was removed a few days ago.

RJ

Lot's of luck - I haven't seen NF respond to any suggestions ever that might imply that "They" made a mistake. And as I've stated many times before (in this forum), NF doesn't appear to do any market research, customer focus groups, or whatever in designing "Their" website. NF just does whatever the technical geeks thinks might be cool.

actually RJ, as has been mentioned many times on this blog, netflix (along with most other consumer focused companies) does massive amounts of market research, focus groups, etc., leading to infinite revisions of the site, and numerous "beta" test features that a few or many users may be grouped into at any point in time. The netflix site that you see could differ quite a bit from the one your neighbor sees. This version of the new releases page probably was tested as well, with the positive outcomes outweighing the negative (at least from the companies point of view). viewed individually, this seems counter-intuitive to a consumer-friendly approach, but in the aggregate, if done properly, the entire experience is better for the majority of the customer base. the sticky point of consumer science these days is the prevalence of blogs like hackingnetflix which can shed public light on individual tests, and possibly effect or negate the results.

All that being said, I think the new version of the new releases page kinda sucks. Should at least provide links to the full list and the RSS feed on the main page.

hebby

I know for a fact that Netflix spends a great deal of time, effort and money doing market research with focus groups. Much of what Netflix does is based off of research and data acquired during research. Data is always being analyzed!

One comment on Watch Now for Mac's....
I will have the comment ready next month...:)

Edward R Murrow

NFLX must throttle New Releases since they are more expensive than the TV shows and classic movies.

Maybe the new NFLX web page was designed because "Stupid is as stupid does".

OdomZ

trolling trolling trolling... typical Edward. Doesn't even use Netflix but likes to make people think he does. It isn't about cost at all-- a company like Netflix can only buy so many dvd's to rent. The studios would MUCH rather sell the movies than have them rented out. That is why there is a limited supply 80% of the time. Then you have Blockbuster making exclusive deals with the Weinstein Brothers-- which really isn't that exclusive because Netflix still finds copies when the film releases, it just takes a bit longer to get enough copies for everyone that wants them. Bottom line though is that Netlix is not a new release company geared towards the big blockbuster releases. 90k titles and counting.

don't feed troll.

David

It is true that Netflix recently tried out different features on their new releases page. However, it was a temporary code glitch that removed the "releasing this week" option from their new release page. Netflix plans to have the temporary code glitch fixed with a couple weeks. If this is true, then the petition seems to be entirely unnecessary. Just give Netflix a call. I believe anyone there will tell you that the missing feature is missing by mistake and will return soon.

Big Will

@ heather and everyone else.
The link I posted at the top IS the releasing this week page...

Edward R Murrow

"I believe anyone there will tell you that the missing feature is missing by mistake and will return soon"

That's a nice bit of spin from NFLX. A code glitch that takes this long to fix? Putting a static page of New Releases similar to videoeta.com or boxofficemojo.com must be like rocket science for NFLX. Why can't all of us NFLX customers see a consistent New Releases page rather than one tailored for heavy user versus light user? It doesn't seem fair.

Birdol

A lot of ignorant people can't understand why some of us are furious about the removal of the "Releasing this week" feature.

Let me explain it to you, so you can understand:

95 percent of the movies listed there, I have never heard of! It is the one and only location i can go to, to find out about new obscure releases. I can read about them and decide if I want to view them or not. It's how I choose over 90 percent of the movies i want to see.

Get it now?

How am I supposed to know about these movies in the first place if the page is gone?

And don't tell me to go to another website. They suck! None of the other sites i've checked out have new listings by genre. They just have a lot of movies bunched together that would take me about 3 hours to look through. And don't tell me to check out the blockbuster page. That's like K-mart telling us to go to Wal-mart to decided what we want to buy and then come back and buy it!
And besides bLockbuster doesn't have the full list of foreign and horror and indy like netflix does....DID.

Sorry, but if Netflix's solution to cutting down the wait time of new releases IS TO HIDE THE NEW RELEASES FROM EVERYONE they are IDIOTS! Are you telling me that Netflix isn't making enough money to just buy more copies? Is that what you're trying to tell me!?

Oh, i think there will be less of a wait for new releases now. Not because they are hiding the new releases page, but because many customers....LIKE ME....will cancel their membership if this isn't corrected.

Im Not A Turnip

Hi Big Will,

Thank you for posting the link, but the continued concern and discussion is not because we are unaware of it, we are still speaking up because the link is not currently an official part of the website. As "Michael From Netflix" said in his blog, "Please note- the fact that it is accessible now does not necessarily mean it will remain there..."

Big Will

@ Turnip

Trust me, I'm just as concerned as all of you about the loss of that page. It's a weekly visit for me to find stuff I wouldn't normally know about either.

To me, it just seemed like no one knew the direct link.

And while it's still active and I'm one of the people smart enough to have bookmarked it, I'm not going to bitch that hard.

It's obvious that they're tinkering with things on the NR page, but as long as the direct page is accessible it shouldn't be such a HUGE deal.

If/when it's gone completely, I'll worry...

Old Timer Too

You don't have to be a member, but...
http://www.blockbuster.com/browse/newReleases/releasingThisWeek

I don't know if that helps or not, but there's a listing of movies releasing this week by genre (sort of).

Old Timer Too

I may be missing something here, but BB lists 27 titles and NF, 13. I noticed that NF did not list the Galactica 1980 TV series.

As to numbers, this is Christmas week, so the numbers will be down.

My question is - why is BB listing twice as many titles? Is it because some of the BB titles are actually older shows, like Galactica 1980?

Im Not A Turnip

Big Will said: "To me, it just seemed like no one knew the direct link."

And I couldn't imagine that anyone didn't know at this point. Hmmmm, I bet the truth is somewhere in the middle.

It's too bad there is not an official blog regarding something other than the "fluff" Community section of the website. It would be nice to hear some response from the company other than guesses by an employee in an unrelated department.

Im Not A Turnip

Old Timer Too - I was wondering about that as well. However, it does seem the last week and a half has included some unusual release dates (probably to make DVDs available before Christmas.) I picked up two movies when they released on Friday the 21st and another on Sunday(?). Hectic week, but I'm pretty sure those were the dates.

jj

Anyone have the email addresses to the executives for an email carpet bomb?

Frank

"Oh, i think there will be less of a wait for new releases now. Not because they are hiding the new releases page, but because many customers....LIKE ME....will cancel their membership if this isn't corrected."

This is a ridiculous comment and an empty threat. Kind of like someone saying that they won't buy a corvette because it comes with GoodYear tires rather than Firestone. No one...NO ONE will cancel their Netflix membership because of the change in the New Releases page. And for anyone to think this threat will make a change is overvalueing their own worth.

BetteroffGreg

Out of 9 million subscribers, less than 1000 people feel the new release page needs to be brought back. The only good this petition is doing is allowing the FEW disgruntled customer to vent their frustration. I feel new releases could be displayed better than it is right now, however, I do not subscribe to Netflix for the new release page. If there is a movie out I know well in advance of what is releasing from the radio, TV, newspaper, other websites, friends and billboards around town. It does not bother me in the least that new releases are not listed here. Like the person that runs this Blog states, if you need to find new releases, they are posted here. Copy and Paste the title in the search portion of the website and add it to your queue. Honestly, it's not that difficult.

RJ

Not sure where BetteroffGreg is coming from..

I've been an active NF customer since year 2000 (high turnover with a Reviewer Rank number 23), and really do use the "Releasing This Week" every Sunday. Why? It's the new Foreign Films and other non-mainstream stuff that NF has adds each week. You see about every 3rd DVD I rent is a foreign title, and I haven't found any other convenient way to identify these new additions to the NF catalog.

Sure, any idiot can can add mainstream titles to their queue - I'm currently adding titles of movies that have theatrical release dates in March of 2008. It's the non-mainstream stuff that's a lot harder to identify and add to your queue.

Anyway, It's good to hear this whole brouhaha is about a mistake that will be corrected. Maybe NF really does do market research after all.

kolohe61

I don't expect NF to help us find new releases. Actually I don't even WANT them to. I know where to find them. Make it too easy, and it'll increase the demand for new titles, which NF can't meet as it is.

Jason

Getting rid of the “Releasing This Week” page was a horrible decision. Why anyone would ever change a great feature like that is beyond me. A poster on here named David says that it’s just a temporary code glitch and will be fixed within a couple of weeks. I don’t see why something like that would take so long to fix, but hopefully David is right about that. Netflix should’ve sent out emails to all customers explaining the situation though. Considering we pay them a lot of money, I don’t think that’s too much to ask. Another poster named Big Will gave a link to the “Releasing this Week” page, which I appreciate. How were all of us customers supposed to know about that page though, because we can’t get to it on the current Netflix site. Once again, Netflix should’ve clued us into that. There is now a way to access the current new releases for a given week again. But if that page is removed completely, or not reinstalled as it used to be, I’m like other people on here, in that I’ll consider quitting. So Frank, with all due respect, you’re wrong in thinking that NO ONE will cancel their membership because of this issue. I might, and from what I’ve seen, other people would consider it too (I saw some who signed the petition). Blockbuster Online shows new movies releasing in a given week. What’s so hard about that?

P.S. - To the poster BetteroffGreg, how do you know that it’s only less than 1000 Netflix customers (out of 9 million) who are upset about the “Releasing This Week” page being gone? Are you in contact with those 9 million people? Just because less than a thousand people have signed the petition doesn't mean there aren't many others who are upset. And I don’t think disgruntled is the right label to put on us. We’re annoyed; and it’s because a major business quit using a very valuable feature, and it’s affecting us. Of course it’s not the end of the world, but as paying customers, we deserve the best service. If you’re happy with things, then fine, but don’t criticize us for voicing some necessary dissent.

Frank

Why anyone would ever change a great feature like that is beyond me
Jason, the reason is simple. They want to introduce and promote older titles to lessen the demand for new releases. There is no way to buy enough copies of new releases for EVERYONE to have it at home. Do you realize that if more people can't get to the new releases, there will be shorter wait times for you?

Jason

Frank wrote:

Jason, the reason is simple. They want to introduce and promote older titles to lessen the demand for new releases. There is no way to buy enough copies of new releases for EVERYONE to have it at home. Do you realize that if more people can't get to the new releases, there will be shorter wait times for you?


You may be right Frank, or maybe it is just a glitch like David said. If you’re right, then I suppose that would benefit us, since many other customers probably don’t know about the direct link shown on here. Still though, I don’t think it’s a fair move by Netflix, just because so many other customers would have more trouble picking out new releases.



Sam

Netflix took away a feature that I value, obviously they have no idea what they're doing and/or are greedy bastards!!!!

No one is going to cancel their membership just because of something like this. There may be 1000s who were on the verge of canceling for many other reasons and this might push them over the edge. And there might be a handful of self-important people who pretend they are making a statement by canceling. But these are offset by all the others who prefer the new format or who receive marginally better service because of the change.

If you make your preferences known calmly and respectfully then the company will no doubt weigh them in making future decisions. They have a hell of a lot more data on this than any of us, so they may still decide against the complaints of the minority.

But, seriously, do you think calling them morons or geeks or clueless, greedy bastards is going to sway them to your opinion? I'm sure (well, I hope) that they realize that that segment of their customer base will never be happy and they won't pander to them.

Greg

It isnt a code glitch. I sent them multiple comments through their site and finally called them this AM. Apparently they have done massive research and felt it was not being utilized or caused a delay in the site bla bla bla. Regardless, I loved the page for coming across movies that were not major blockbuster releases. The guy gave me half off my charges for this month for the inconvenience and said they are tracking all the calls requesting it being put back. So everyone needs to be calling as well.

Greg

It isnt a code glitch. I sent them multiple comments through their site and finally called them this AM. Apparently they have done massive research and felt it was not being utilized or caused a delay in the site bla bla bla. Regardless, I loved the page for coming across movies that were not major blockbuster releases. The guy gave me half off my charges for this month for the inconvenience and said they are tracking all the calls requesting it being put back. So everyone needs to be calling as well.

Greg

It isnt a code glitch. I sent them multiple comments through their site and finally called them this AM. Apparently they have done massive research and felt it was not being utilized or caused a delay in the site bla bla bla. Regardless, I loved the page for coming across movies that were not major blockbuster releases. The guy gave me half off my charges for this month for the inconvenience and said they are tracking all the calls requesting it being put back. So everyone needs to be calling as well.

James

So I just called and informed NF customer service and as soon as I told him I was calling about this he let out a chuckle. Yeah, NetFlix is getting slammed with complaints about this little snafu - which they are now telling everyone is some kind of "test marketing idea". I'm not sure how they figure people are supposed to swallow such BS or not, but whatever.

So I asked the NF customer support guy, "Does it make sense for a company to put their customers in a situation where they are forced to go to the websites of their competition in order to find out what products are curretnly available?"

...Dead silence. "Well, no... it doesn't"

"In fact", I replied, "when I saw that Hollywood Video had the movie that you were supposed to send to me next (but didn't for whatever reason) I decided to take a trip up to the old video store. Guess what?!?! They had it on the shelf! So, I rented it. I wonder how many times I'll do that before my NetFlix subscription just seems redundant?"

...more dead silence on the other end of the line. "Well sir, like I said, marketing is just weighing the customer feedback coming in about the change, and we're taking suggestions."

"Were customers complaining about it before?", I asked.

"No sir, our web development people just thought it would be a good change."

"Well, I replied, "Here's my suggestion; Take the web developer who thought this was a good change out into the parking lot and put a bullet into his head, then tell his replacement to change it back to the way it was before since no one was bitching about it."

The poor kid was typing up a storm at this point.

"You got all that?"

"Yes sir, I believe so."

"So between you and me, what's the score?"

...another pause. "I'm not sure they are keeping score, sir".

"So", I asked, "You're telling me that Marketing has someone looking at the customer feedback, but they aren't planning on doing anything with it?"

"That is correct, sir".

...I couldn't resist, "It sounds to me like you folks are going to need more bullets".

Frank

Great joke James, but I heard that one right after New Coke came out. And then yet again, when Apple dropped the prices on their iPhones.

russ99

If this was done due to market research, maybe Netflix should actually research their customers instead of relying on results from some hokey Market Research company.

Sadly, it looks like this was done on purpose. I wonder if the common Very Long Delays on new releases in my queue is a coincidence...

Frank

Russ, Netflix has access to a huge database of user habits from which they culled the results. So in effect they did research their customers. And Netlfix hopes to alleviate some of the common very long delays in your queue by eliminating fast and easy access to "new release" listings. Millions of users addd movies to their queue from that page and then immediately move them to the top of their queues creating a huge demand that netflix can't address.

Fuyuko

The above URL should help if someone hasn't posted already.

Fuyuko

Here:

http://www.netflix.com/AllNewReleases?lnkctr=NavAllNewReleases

NetflixSub

Netflix continues to throttle new releases, however you can see the latest releases on DVD and Blue Ray at http://www.ejaal.net/

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