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Comments

JTR4

I don't see how maintaining the old "Releasing This Week" page costs Netflix money. I get the theory that it might create excessive demand and longer wait times for particular DVDs--if people were using it--but that doesn't jibe with the claims that only a small minority of people seem to value the old feature in the first place. If no one was using it, how could it possibly cause significant financial problems?

Kurt

I would be willing to pay $1 more a month to be able to see the "Releasing This Week" page. Why not offer this add on service to the "small minority" that everyone keeps using in their arguments. Fact of the matter is the old page was much more convenient for the average movie buff to use to find current movies they wished to watch. Netflix got rid of the feature due to cost. In fact, I would even pay an additional $1 a month to leap frog to the front of the line to get my "releasing this week" movies before other subscribers. Think of it as a Platinum Netflix subscription.

I hope they bring the old page back - the new page is awful. You can't customize it and it takes forever to look through. If they keep this page in its current form I guarantee within 3 months the page views for the new releases page will drop by 35%.

The good thing here is if you have a website of your own and want to increase traffic - start posting the movies releasing this week. There is definitely a demand for it.

Bri

I hate the new feature. It needs to be changed back. Thanks for the insider link to the old page - I will use it 200x more than the newly formatted new releases page.

Linda MacPhee-Cobb

Thanks so much!

I've been using Blockbuster's new release page the past couple of weeks and was debating whether it was worth the effort to move my queue and business over there.

LG

To Sam:

You said "Then you could dismiss those movies and never see them in any of your recommendations again. You'd get a whole new set of movies that, at least statistically, you'd be interested in and they'd be available right away in most cases."

Why are you so into their recommendations? Netflix had a list of 250 "recommended...due to your interest..." in my recommended list. I had a day off from work and went to every single one of them, ones I never heard of I actually read the hover over information on, and left alone, the ones I knew I would not be interested in, I clicked not interested. Netflix's list of recommendations in now down to 41. I don't care what they recommend, I don't want to see 4 titles at a time, then go through a scroll that just wraps around, and you can't even scroll forward until each title loads. Give us a break with your statistical data and recommendations. We're not 2 year olds who have to be trained in what is acceptable for us to watch.

LG

Edit something I said above:

ones I never heard of I actually read the hover over information on, and left alone [the ones I would want to see]

JDS

The new "picture" page absolutely sucks!! I now go to BlockBuster to view their list, and add them to my Netflix queue. Time consuming pain in the ass. The list is quick and efficient, bring it back!
Thanks to this website for the link to access the "old" list..."new" isn't always better. Hope everyone is sending off their thoughts to Netflix..I just did.

sam

"I don't see how maintaining the old "Releasing This Week" page costs Netflix money."

Those users are far more likely to choose a high demand movie than the average user. Even if they are only 2% of the user base they may be responsible for 5% of the cost.

sam

"Why are you so into their recommendations? Netflix had a list of 250 "recommended...due to your interest..." in my recommended list... the ones I knew I would not be interested in, I clicked not interested. Netflix's list of recommendations in now down to 41."

So it looks like you found 41 out of 250 that you might really be interested in? Now what percentage do you think that would be if they showed you 250 completely random titles? For example, can you tell me which 20 titles from this week's RTW page you are interested in?

"I don't care what they recommend,... Give us a break with your statistical data and recommendations. We're not 2 year olds who have to be trained in what is acceptable for us to watch."

Well frankly, it does seem like many of you are acting like children. You don't want to hear alternatives, you don't want to look at the big picture, you don't want to hear anything about logic or statistics. You just want things the way they used to be. Period.

LG

Here you go Sam:

Independent: Joshua
SciFi & Fantasy: Dragon Wars
Classics: The Ritz
Comedy: Forget About It
Documentary: Confronting Iraq:Conflict & Hope
Documentary: Secrets of the Samurai Sword
Foreign: Adam's Apples
Foreign: Dark Blue Almost Black
Thrillers: The Killing Floor

LG

Sam,

I wasn't interested in all of the RTW titles, so if I listed 20 I would have been lying.

JDS

Netflix isn't going to keep people from finding alternative sources for the new movies "releasing this week", and adding them to their queue. Netflix is simply making it more difficult for them to do so.

This is extremely poor customer service, and just might come back to bite them. To remain a successful business, the customer needs to be happy.

Why not poll the Netflix customers and see what they think?


sam

LG, it looks like Netflix recommendations have a better chance at finding movies you might be interested in than the RTW page. But if you don't believe it, there are plenty of other ways you can go through the Netflix inventory other than by most recently available (which is what costs them the most to deliver to you promptly).

E.g. why not start at A and work your way down the list?

sam

"Why not poll the Netflix customers and see what they think?"

And the poll asks: "Are you willing to pay an extra dollar per month to keep the RTW page?"

not: "Do you want something for free?"

JDS

Where is this poll on the Netflix site?

Netflix isn't free, we pay for the service. Part of that service is the convenience of having the list to browse to see what's new.

If the majority of the customers want the "releasing this week" list kept as part of their subscription service, it should be kept. Again, satisfying your customers is just good business.

Netflix can always find a reason to raise prices if they want or need to, but to make the list a reason for a price increase is ludicrous at best.

Kevin

This is stupid! I have to use a URL to get to the 'DVDs Releasing This Week' page? Because if you hit the 'New Releases' Button there is no Browse box that has
the 'DVDs Releasing This Week' link #@!%

sam

"Netflix isn't free, we pay for the service. Part of that service is the convenience of having the list to browse to see what's new."

Not anymore. If you are not happy with the value you are currently getting from Netflix you are free to cancel and try something else.

"If the majority of the customers want the "releasing this week" list kept as part of their subscription service, it should be kept. Again, satisfying your customers is just good business."

If the majority want it they will keep it and yes they will raise prices. However, they don't want to raise prices to satisfy the minority.

JDS

Hey Sam, Did you ever answer the question regarding what position you hold with Netflx, and perhaps your real, full name? Your attitude does not represent Netflix in a positive manner, if, in fact, you truly are a Netflix employee.

Unless you hold a position of authority with regard to policy and decision making within Netflix, and are willing to come out and say who you are, and what your position is within Netflix, your vigorous defense of not keeping the list holds little value to unhappy customers. You are, of course, as entitled to anyone else here to post your opinions, but at this point, as far as I can see, that's all it is. Mine is different, it's that simple.


I don't beleive the customers wanting the list kept are in the minority. Again, where is the poll on the Netflix site? Afraid to put it up? Or perhaps that isn't your decision to make? I would prefer to believe that Netflix would listen to its customers, rather than tell them to go elsewhere if they are unhappy.

Sure, I can take my business elsewhere, and perhaps I, along with anyone who isn't happy with the decision, will. If they decide to keep the list and raise the price, I can also evaluate what I want to do at that time.

Sorry, but I don't believe eliminating the list adds to anything other than customer frustration and dissatisfaction, which, in the end, will cost Netflix business.

But then again, if you truly represent Netflix here, it would seem that doesn't bother you. Perhaps it will when it affects your job or salary?


sam

So rather than add any new facts or analysis to the discussion your point rests on your wild assumption that I am a Netflix employee.

In that case, I counter your claim by insisting that you must be a Blockbuster employee trying to raise dissent and poach customers from Netflix. Perhaps when you realize most users are happy with their Netflix subscriptions even without the RTW page you will give up your futile efforts.

Why else would you make such unfounded conclusions and ridiculously impractical suggestions?

It seems we're at a stalemate.

jhasan

Hate the change they've made, and wish they would have let their customers know before they made the change.

I really enjoyed being able to see new releases all in one page. Plus, I got to see ALL new releases, which would give me a heads-up for a more obscure new release that I might not otherwise been aware of.

Anyone know how to contact Netflix directly to let them know I'm discontent with their decision?

GuyInID

I hate the current "new releases" page. It could be the deal breaker for me to quit the service altogether. I want fast and convenient. Ten minutes max to see what is coming out this week and not what was released last month.

BetteroffGreg

I believe Netflix does listen to the customer base and it makes changes to the website to keep a majorority of its customers happy. In looking at the comments posted here, I see many complaints about the website but not one person has posted an inablity to find what is releasing this week. Netflix customers are not dumb people. They have opinions, and they will find a way to watch the movies in whatever order they choose. I have found in dealing with Netflix you get much better results acting like a civilized person instead of a screaming idiot. I've been upset with not getting what I've ordered and it didn't make my order arrive any faster. When I call in and ask why, I'm usually rewarded with a free disc or a discount.

J K

I really hate this new page format. I miss the "Releasing This Week" section. Like a comment above, I have been going to Blockbuster's site to see what has been released.

Also quite frustrated that many of the new movies have a wait for them. I think my top 5 in my queue have a wait. This is the main reason I stopped going to Blockbuster (physical store), because they were out of the new releases.

Thanks for the old link!

snaffler

After an hour of researching trying to find where Netflix was hiding the new releases, I found the page on the netflix community blog. Now I read here that Netflix might permanently remove any access to new releases except through the "four at a time" page. I only get movies through the long new releases list. If they take it way I cancel my account. Simple as that. I might as well start going to the store again. What am I supposed to do, type in random names and hope that there was a recent movie with that name? Cut out old movie listings in the paper and pull them out after six months?

Its like a bookstore that only puts four books out on the shelf at a time.

Or Blockbuster deciding that it will only put four DVDs on its shelf at a time.

This has got to be the stupidest marketing move I've ever run across.

Bob

Netflix could have easily found out how many people like or dislike the new page by putting a button at the top of the new page that said "take me to the old page". They could then count how many people used the button and that would tell them how popular the new page was.

Count me on the side of those that hate the new page. I used the old page to find movies I hadn't never heard of. It was convenient for me to add them to my queue. The new page does not fulfill that requirement in any way. Using suggestions to solve my problem is not possible - my tastes are so varied that no automated suggestion system (even my Tivo) has ever come close.

I don't go to movies anymore, so I'm content to add them to the bottom of my queue and let them percolate up. Finding new releases somewhere else (like here) and then adding them to my queue is less convenient than it used to be. Will I cancel Netflix for it? No. But I also complained to them and their value for me has gone down a notch. That's the way it will be for most - once it reaches a low enough point, I'll cancel it (assuming there's another alternative).

Listen - the fact that Netflix can't handle all of their new customers wanting to see new movies is *their* problem (and given that they have new customers, it's a nice problem to have). If they have to spend more to make it happen then they should maybe use some of the millions that their stockholders are making every year.

To end my rant, I'll ask another question - why can I not sort by year released in any of the browse screens?

Ok - the floor is yours Sam. I know you want to reply, so go ahead.

sam

"Listen - the fact that Netflix can't handle all of their new customers wanting to see new movies is *their* problem (and given that they have new customers, it's a nice problem to have). If they have to spend more to make it happen then they should maybe use some of the millions that their stockholders are making every year."

No Bob, it's our problem. They will raise rates, cut service in other areas, or stop adding new features. Reducing profitability might be an option for short term market share growth, but it is unrealistic to believe a public company would do such a thing.

If you seriously believe that Netflix is a cash cow and profiting wildly off the backs of its members then there's an easy way to prove it. The insane profits you will make will make you feel a little better over this loss of convenience.

JDS

"Ok - the floor is yours Sam. I know you want to reply, so go ahead."

Hey Bob, you are just too funny, lol. Small things bring a smile.

Great comments on the situation, nicely put.

It would be interesting to see the real statistics on customer satisfaction regarding the change, but we're not likely to.

Since Netflix dominates this market, they can pretty much do whatever they want, whether their customers are satisfied or not. It's a real shame, but it won't change until they have some real competition.

My guess is the next move will be to raise prices anyway, and still not bring back the list. Love to be wrong on this, but I am not too hopeful.

jhasan, I used the "contact us" page, scrolling through the options until I found one that fit, and sent them a message. Don't know if there is an easier way, but this worked.

J K

Seriously, Netflix is making current customers unhappy supposedly due to influx of new customers. I am one of those unhappy customers because they removed one of the most useful features on their site.

I will have to poke around and see what people say about Blockbuster's online service and consider switching. It is ridiculous that my top 5 movies have a wait and I'm on the 1 DVD at a time plan!

sam

Why do you think Netflix is the dominant player in this very competitive industry?

Despite huge advantages by their competitors (e.g. Blockbuster and Walmart), they have survived by keeping their customers happy. If they have made mistakes, they have made far fewer than the others.

Prices go up, it's a fact of life. DVD prices go up, shipping prices go up, labor costs go up. Certainly Netflix will have to raise prices again at some point. But for now they've found the right balance of being efficient and giving their customers what they want.

gloria

I HATE THE NEW NETFLIX SETUP ESPECIALLY NOT HAVING THE 'RELEASING THIS WEEK' LIST.
NOW I HAVE TO GO TO OTHER SITES TO GET THIS INFO THEN RETURN TO NETFLIX
OR MAYBE JUST CHANGE TO BLOCKBUSTER WHERE YOU CAN SEE NEW RELEASES AND ORDER THEM ON ONE SITE
1000 THUMBS DOWN!!!!!

Eric

Just as the majority of the posters here (Sam excluded), I too am extremely disappointed by the new Netflix New Releases page. I consider myself a very informed movie buff, but as a busy husband, father, and business owner I do not have the time I would like to see many movies in the theater. I do, however, stay very current on new movies by reading reviews of them as they are released to theaters in a variety of publications. The old Releasing This Week page was the exclusive method by which I added new movies to my queue. It allowed me to see all new movies coming out that week and add the ones that I knew I wanted to see to my list immediately. It saved me a ton of time by not having to scroll through a list of movies that have already been out on DVD for some time and that I have already seen on the same page for weeks. The new New Releases page is of no value to me at all. It is hard to fathom that Neflix changed this feature without asking for feedback from their clients. I am seriously considering a change to Blockbuster if they do not bring this page back. And Sam, judging by the percentage of comments against the new system here, I would venture to say that I am not in the majority in my opinion.

vicki

NETFLIX should meet the demand of DVDs by ordering more DVDs so there isn't a wait and a need to f**k up the new release section. Simple, isn't it.

Supply and demand.

I'm furious because I like foreign and independent films, so information about current releases is very difficult to find.

joe

yeah, stupidest thing ever. i even called up to complain when i first noticed this, the lady i talked to didn't even know the page was changed, or atleast acted like it. either way, they did send me out an extra movie to make up for my inconvenience. but it really was the best "releasing this week" page out of any. i don't see why they would get rid of it other than to help themselves and not their customer base.

Tommie

I've been accessing the link to the old Netflix page of "DVDs Releasing this Week" ever since the new page came out. I tried to complain but couldn't find a way to email them except to "Report a Problem" with a DVD. I HATE the new page! Sincerely hope it goes away!

soc817

What possible harm could come from adding the "releasing this week" page, except some exec admitting their mistake.

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