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They're counting on the fact they usually have what you want within a 1-day radious. I can get next-day shipping from 4-5 shipping centers. I bet this will not come into play 95% of the time. But it's a nice move on their part, so you always have a DVD within 2-3 postal days of a return. Blockbuster won't even let you have more than 3-out unless you count Total Access in-store rentals. The more customers Netflix picks up, the less they have to worry about the few unprofitable customers "gaming" the system. They'll probably be glad to serve the heavy users.

Gran

@throttled by Netflix - Netflix should solve this issue by saying whether a disc is available at your local hub or not!

Throttled, disc availability changes literally by the minute, queue status can be off literally by many hours. There is no way to notify customers of disc availability as it literally changes minute by minute.

Edward R Murrow

I put only New Release Blu-ray movies into my queue and have not received a complementary rental.

I have a feeling that Netflix is shipping back catalog crap just to get a movie into our hands to get us to shut the 'F' up about long wait times.

I want Blu-ray, New Releases and I'm having to wait weeks to get them!

Jedi

wow, this is like so awesome. I didn't know about this policy until I came here. I haven't experinced it yet, but this is a nice gesture. Netflix already has my undevoted loyalty and they just got another piece.

I too have a roku player I got myself for Christmas and ditched my cable service. I don't care if I'm a season behind on a show, I'm trying to save money and Netflix offers the best bang for my buck.

This is a very nice gesture, and I'm sure I'll experince it one of these days as I'm a rather heavy Netflix user. Oh-as of today it I have been a loyal netflix user for 4 years and it's been 4 years today since I last walked into a video rental store.

Kudos to netflix for looking out for their customers.

Jedi

Edward-if not getting your new releases on blue ray fast enough, why are you still with netflix?

I can't afford a blueray player, I don't want to fork over the extra cash just to have a dvd on blue ray and besides even if I had a blue ray player I wouldn't notice it anyway because I have older (but working perfectly fine) Tv's.

The world isn't perfect, I have to wait on some of my new releases that I have at the top of my list as well. But you know what? I have my 3 netflix lists (I'm on the 3 at a time plan) packed full of movies and tv shows to watch while I'm waiting for my new releases to come.

Gran

I want Blu-ray, New Releases and I'm having to wait weeks to get them!

Edward R Murrow, 9 million other people want new releases too. Why should you get them first? It does not make fiscal sense to buy 9 million copies of Bangkok Dangerous when the demand will be zero in a few months. Go to Blockbuster for new release... oh wait, they don't have them either. Go to Greencine for them... oh wait, they don't have them either. I guess we just have to realize that too many people want to see new releases for anybody to be able to stock enough copies.

Gran

I put only New Release Blu-ray movies into my queue and have not received a complementary rental.

Edward, no where did the policy state that they will ship complimentary discs if new releases at the top of your queue aren't available from anywhere. Read again. It says that if a movie in your #1 slot is shipped from a distant distribution center, then they'll send you the next title in your queue (free) that is available at your local distribution center. Big difference!

Gir

Don't feed the troll.

Edward R Murrow

"Don't feed the troll."

Huh? What?

Since when is reporting fact based reality trolling? Perhaps I need to reset my expectations on what Netflix can provide WRT New Releases on Blu-ray? I just don't want Netflix sending me classic, old crappy movies in hopes that I will forget all about the cool New Releases on Blu-ray that I'm missing out on.

Gran

I just don't want Netflix sending me classic, old crappy movies

They will only send you movies that are in your queue. They operate on the premise that you want to see movies that are in your queue. Or are you saying that they are sending you movies that aren't in your queue?

in hopes that I will forget all about the cool New Releases on Blu-ray that I'm missing out on
Again, Netflix is not really a good option for New Releases. I've found that Redbox works better for that.

Jedi

It's DISC not DISK

Oh wwwwwaaaaaa

I've seen it spelled both ways get a life

Jedi

*in hopes that I will forget all about the cool New Releases on Blu-ray that I'm missing out on*

Again, Netflix is not really a good option for New Releases. I've found that Redbox works better for that.
-----

I agree with the person who made the redbox comment. If you *must* see that new release the moment it comes out, go to redbox. They take online reservations. I use redbox 3-4 times a month (about once a week) to pick up a new release or newer release I'm really wanting to see. Or I go to walmart on pay day and just buy the dam movie.

And I still use netflix all the time. I have always watched movies I get from netflix and have it sent back within 2-3 days of getting a movie from them. Longest I've ever held onto a netflix movie is around 6 days.

CK

If NF is not good with new releases, how come every banner ad I see for NF shows movie posters for new releases? They make promises which they cannot deliver.

I put my account on hold and might cancel. I'm giving BB a shot. I'll miss watch instantly, but if I can just get the discs in the mail quicker, it wont be missed very much.

Gran

CK, they use images provided by studios and those are images of movies they rent. They never promised you you'd get them exactly when you want them, so no promises broken.

Take my word for it, BB will be good for about the first few weeks then you'll experience long waits the likes of which you've never seen. Oh, and selection is not that good either. And more expensive. Been there done that.

eigafan

Has anyone else experienced this "glitch"? I received an extra disc for a distant shipment on December 23rd. Everytime I returned my discs, NF continued to send me an "extra" disc. That stopped today, when I reported a missing shipment. I was supposed to receive two discs on Saturday, but only received one. From the 23rd until today I was enjoying the benefits of four discs at time on my three discs unlimited plan which worked out great over the holidays.

Tyler

eigafan, I have also been receiving an extra dvd since the 23rd. Only the one shipped on the 23rd was shipped from a distant shipping center, all the rest have been local.

suze

So what does it mean when it has said 'Shipping Today' for the past two days?

Andrew

I tried to get Pineapple express, but instead it shipped the next movie on the queue because there was a long wait. It doesn't say that Pineapple express will ship from another location though. So I kind of wonder how often the above comes into play (a new release available in one area but not in another).
This sounds nice, I just don't think that it will come up very often.

eigafan

Go figure! The day I report a missed shipment the disc arrives in the mail in a mangled envelope (probably got stuck in the mail sorting machine). I check my NF queue in the evening and they shipped another disc from my queue plus the replacement disc which is shipping today. I'm back on the four discs at time when I'm only signed up for the three at a time plan.

Ewingo401

I don't mean to complain about what should be a very good new feature, but I too am seeing some of the negative side effects that people are reporting. For example, I'm a big Dr. Who fan and have a ton of the old (60's and 70's) episodes in my queue, all near the top listed as available now, yet they are all being skipped, looks like this new "feature" is just a way to avoid sending your top choice.

Bob

@ Jedi...

Don't be rude because someone is trying to educate others. http://support.apple.com/kb/HT2300

spelling guru

Actually it's in the dictionary as disk, not disc: "An optical disk, especially a compact disk. See Usage Note at compact disk."

L.C.

I have been a customer of Netflix for about 2 years. I have never complained before (not even about shipping delays), but this is really frustrating me. Starting in mid-December my account has become "local only". If something isn't available at my local hub I don't receive it at all. Netflix should allow an opt-out option for those who would rather get their discs in a somewhat prioritized order and don't care about out of state shipping.

Gran

...my account has become "local only". If something isn't available at my local hub I don't receive it at all. Netflix should allow an opt-out option for those who would rather get their discs in a somewhat prioritized order and don't care about out of state shipping.

There is no such thing as "local" only. If titles at the top of your queue are getting skipped over, it means they aren't available anywhere in the country.

Gran

all near the top listed as available now, yet they are all being skipped, looks like this new "feature" is just a way to avoid sending your top choice.

Remember that discs are not warehoused or stocked on shelves in any of the shipping centers, they are constantly moving around the country. In and out of status by the minute Your queue status indication is only an approximation and can be several hours or even a day behind the actual status of a disc.

If a disc is skipped over in your queue, it means that it was not avaialable anywhere in the country. They then go down your queue to the next disc that is avaialble from anywhere. If they have to send it to you from a distant shipping center, then they compensate you for the transit delay by sending you a disc from your queue that is available at your local center.

I was wondering why they sent me an extra movie.... Nice.

Jedi

Speaking of the DISC or DISK issue: In books, newspapers, online and in magazines, I have seen it spelled both ways. Both terms are used. One writer will use DISC, while another writer in the same issues of the newspaper or magazine will use DISK. To make a big issues over how someone uses disk or disc is childish. I was simply pointing out that writers seem to hop back and forth between disc and disk-so get a life and stop nit picking over a stupid word. It's not like how somone writes disk or disc is going to kill anyone.

JA

I absolutely agree with L.C.. I've been getting a lot more disques (haha) skipped over than I used to. About 1/2 the movies I used to get would come from different mailing centers, since this change, EVERYTHING has come from my local center, and I'm getting movies passed by that have no wait listed.

eigafan

There's something wrong with the shipments lately. My top three choices have been skipped for at least one week. Now they've shipped a selection from the bottom of my short queue. I'm still getting four discs at time on my three at time unlimited plan. All shipments have been from my local distribution center.

Britcom fan

Yep, it's true, but get this, they sent me the extra disc, but they haven't shut off the feature. I was on the 8 at a time plan, I've been getting 9 for the last month. Anybody else experience this?

Tyler

They are still sending me 3 at a time, but I'm only paying for 2.

L.C.

Gran: There is no such thing as "local" only. If titles at the top of your queue are getting skipped over, it means they aren't available anywhere in the country.

When I say "local only" I mean that 20 discs (always marked as available) are being consistently skipped over and I'm only sent some random movies that happen to be available locally. Previously I would receive at least two discs from out of state that were from the top part of my queue. Starting in December I received discs from only in my state, but from significantly further down my list. I'm not a new customer. I know that sometimes "available now" doesn't mean it's currently available anywhere. When the top part of my queue is always being skipped and not even one disc out of a 4 disc plan comes from out of state, obviously something has changed. It would be nice if the change was for the better.

Ethan

L.C.- you're not crazy, I've been experiencing similar service here recently. I've been a member for 5 years and now that there is this new "complimentary rental" bonus I can't get what I want anymore. Instead of sending the disc highest on the queue available, they just send anything off your queue, probably something they don't want to be sitting around collecting dust.

Gran

now that there is this new "complimentary rental" bonus I can't get what I want anymore.

They operate off the idea that you actually want what you put in your queue.

Tyler

I'm now back to two at a time, after receiving 3 since 12/23 on a 2-out plan.

eigafan

Me too Tyler (from 4 to 3 at a time). I think they've finally fixed the glitch.

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