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T. Drexel

Its 7.99 a month. You people act like its something you are forced to pay half your pay check for. For 7.99 a month is it really a big deal they only give you 3 weeks notice. P.S I agree with the first post. If you have to call the Customer Service make sure it the Oregon people.

FearNo1

@T. Drexel
How do you make sure it is the Oregon people?

Former Netflix Fan

I'm not sure if this was Netflix's intention, but this change of withholding expiration data is going cause me to do 2 things:

1. cancel the DVD part of my subscription, and

2. find a way to capture Netflix streaming movies to my hard drive.

Netflix really knows how to do right by their customers...

toddrocks

ummmm, why would this lead to you cancel your DVD's?

Poke the retarded bear

Tim I stared at the screen for almost 30 minutes trying not to call you an idiot, but clearly I have failed. You are not enlightened enough to even participate in a discussion regarding mass distribution of data and the immense amount of infrastructure involved. If you honestly think their network is even tickled by your pathetic connection then you have a lot of research to do. I won't begin to cite sources, or lecture you on the nature of a cloud based network, or how you likely have some backwoods dns settings. Sincerely, though, from someone who DOES know what they are talking about.

NevadaSue

@fearno1

Oregon reps are outstanding. I did have a pleasant time with a young man named Sam , he fixed my TV issues in a flash after calling the other centers repeatedly. I just asked him where he was.

T. Drexel

Just ask them what state they are in. I know one call center is in Cleveland or Detroit. The other bad one is in Denver. If you get Oregon they are always nice and helpful. They shoot straight, no run around.

Eric Franklin

Does Netflix want their customers to hate them? This is beyond stupid.

Stephen

Netflix - complete FAIL on this issue.

IMACynic

For those of you who keep saying that listing expiry dates is "misleading" because content is constantly being renegotiated, I can only say that in my experience, 99% of titles from my queue that are scheduled to expire DO expire. Some get added back in 6 months or a year, but most don't.

If you don't find value in the expiration dates, that's fine...but I do. And so do many others. And I have never felt "misled" or upset when the rare title that was listed for expiry ends up being renewed. At least...I don't think I have...it's happened so seldom, it's hard to recall.

gir

NetFlix should change their future licensing deals so that once a person starts watching a series they can finish watching it, even after it expires. That would reduce the impact of expiration dates significantly.

Herb

Sites like FeedFliks and instantwatcher never worked right anyway. Who cares.

T. Drexel

This is a mute point. A title that is set to expire...lets say July 1st 2012 is often being renegotiated up until 2 to 3 weeks out if it was a major TV show or movie. What would be the point of letting everybody know 6 months in advance for something that in over half the cases never comes to be. It is a company its not your local CO-OP. You don't need to know how they slaughtered the pig. Just enjoy the bacon.

Tim Brownhouse

@Poke the retarded bear

Your passion only makes sense within the context that you are somehow affiliated with or have interests with Netflix. My home network has been suitably customized for smooth streaming of high-bit rate media, and there is rarely evidence of any shortcomings in that department. Aside from the vague "backwoods DNS settings," you have in fact failed to expose the flaw in my (admittedly, deductive) assessment of the aforementioned aspect of Netflix's troubleshooting strategies. The sole purpose of your post seemed to be to discredit me. I suspect that a lot of Netflix lackeys monitor forums like this and occasionally chime in with anonymous buffers, like yours.

Poke the retarded bear

I'll put it simply for you. Netflix offers up more bandwidth per millisecond than your network can even perceive. If your DNS is properly routing you to the ideal "local" server cluster, then your latency should be normal, and if your data rate is consistent then your buffer should not be overrun. The only deduction to be made is:

A. Your connection is NOT consistently downloading at the data rates you believe.

B. Your router is not properly handling the incoming data.

Situation A is considerably more likely in this day and age.

You are completely right about data rate being the issue, but the reality is you are not accurately measuring your bandwidth to whatever server you seem to be connecting to. I strongly advise using public DNS: 8.8.8.8 or 8.8.0.0 for IPV4.. you can search for the equivalent in IPV6.

I would also strongly suggest you invest some time into ethereal protocol analyzer. It's a wonderful program with more insight into what's going on at the application layer than most out there.

I would encourage you to continue to diagnose, because you are just being lazy and pointing the finger at the folks providing your service. They do not have a magic fix button. They do not "Throttle" your connection just so that you rage out on the internet. They have bigger fish to fry. Netflix depends on your internet connection being consistently strong. That is all.

Keep trying. You can do it. I believe in you.

Tim Brownhouse

@ Poke the retarded bear

You are completely misunderstanding my initial observation, and that is ironic, given the "Poke the retarded bear" angle you've adopted.

My point was not that Netflix was throttling me or that any bandwidth problem was on *their* end. My point was that the content itself has a variable bit rate (as does any media with a timecode, that can be streamed or played). That does not represent a flaw within the content. But, even the bit rate of minimally compressed HD content is dictated, at any given moment, by how much data is *available* to be transmitted; no HD content has a consistent bit rate of, say, 5.0, unless it's an unchanging image and unchanging soundtrack (like a flat tone, or silence) throughout. If you reach a point in a film at which sound fades to silence, and the image fades to black, the absence of image and sound should typically result in a very low bit rate *at that moment.*

If Netflix were to take their "snapshot" of my streaming session *at that moment,* they would see very little data being transmitted. Because they do not acknowledge that the number they're giving me represents *only* the quantity of bits/bytes being transmitted at that moment, they are falsely assuming or misrepresenting that number to reflect *my* bandwidth, instead of the native content.

So, if there's only 1.7 megabits available within the content itself to transmit at the moment Netflix takes its 'snapshot,' that's all they'll see. And they poorly understand this system, to the degree that they will misinterpret that number to represent *my* bandwidth. Please refer to my earlier analogy regarding the height of a ceiling in a room.

The only way that Netflix *could* determine that there may be a problem with my bandwidth is to *know* the native bit rate of the content, and measure it against data transmission of that same content during my streaming session. So hypothetically: if the rep is able to recognize that, at 01:14:41:23 into the film, the available data tallies 1.7 bits, and they see that at that moment, 1.7 bits were transmitted to my home network, then it's clear that there's no problem affecting that stream.

My core point or observation was that Netflix cannot do this, and that they misrepresent their ability to assess my home network/bandwidth. The point is, the only way they can do this is anecdotally, based upon what the consumer tells them (e.g., "My movies keep going blurry and they're not playing in HD" represents a likely problem), and not what their streaming "snapshots" tell them. Going about it the way they're going about it is counter-productive and dishonest.

Do you grasp this now?

Poke the retarded bear

The bitrate measured within the Netflix API is not measuring the current compression, nor is it measuring the rate of the combined video and audio codecs. It is measuring remaining bandwidth available on your pipe. The representatives you call in to speak to are there for "customer service." They are not there to educate you as to why you can't figure out your broken network. Naturally they have considerably more information than you will ever be made aware of because they are working for Netflix internally. It is not in Netflix best interest to troubleshoot your network or your downpipe because it is outside of their service agreement. You are responsible for your data rates. I understand that it's very easy to pass the responsibility on to some college kid who gets paid to listen to you complain. First world problems my friend. Keep trying.

Tim Brownhouse

@ Poke the retarded bear (aka "Jane")

Do you work for Netflix?

The numbers they've given me, over time, have suggested to me that the only thing they're measuring is the amount of data being transmitted, rather than the bandwidth ceiling. For SD streams, the numbers they provide from their 'snapshots' are always much lower than the numbers they provide for their HD streams. Therefore, it's not logical that my bandwidth should magically increase whenever I am streaming HD content.

Insofar as my network being "broken," perhaps I've not made it quite clear: no it isn't. I have no problem seamlessly streaming 1080p content without fluctuations or interruptions. I have had *other* issues, one of which I mistook for bandwidth (in that case, it was the content itself -- it simply wasn't a very good transfer), and other issues that had nothing to do with bandwidth.

Former Netflix Fan


Isn't the bandwidth / throttling discussion a little off topic guys?

@toddrocks I canceled the DVD part of my subscription because I am more and more losing respect for Netflix and do not want to give them more money per month than I absolutely have to. Providing an API to the world was a very smart decision on Netflix's part. But with that decision they committed themselves to being transparent about the movie data, including the expiry dates.

Trying to revert on the transparency of part of that data, without any kind of explanation, is an extremely poor decision. They probably figure "what percentage of our customers really use those API-based websites anyway". I am voting with my money - they just lost half a customer (for this and other reasons), so there.

Herb

Sucks for FeedFliks and instandwatcher not being able to leach off netflix now.

Netflix is losing customers daily

Netlix thinks its user base is stupid.

The are fooling no one. I had many friends who all were long time Netflix users that have moved on.

Here is to hoping netflix dies on the vine.

T. Drexel

@ Tim Brownhouse

I am wondering why you are so obsessed with Netflix short comings? Nothing in the world is perfect. No matter what they do someone is going to hate it. And that goes for all companies. Its a 7.99 service that is not mandatory. Move on. Nobody likes a angry shut in. Oh and before you try to discredit me with your "Do you work at Netflix?" I don't. I work for Intel in the IT dept.

Tim Brownhouse

@ T. Drexel, my complaints are all valid. Perhaps you may feel that I'm too loudly looking a $7.99 gift horse in the mouth, but what good does it serve you to leave your "Move on... it's not mandatory" posts? It is far more productive to voice valid criticisms and complaints about a business than it is for you to essentially tell me to shut it and move on, which achieves absolutely nothing for anyone except yourself, because you are a sanctimonious pig stroking your own corporate culture-bred sense of righteousness. Go take your volumes of Ayn Rand and force them into your urethra.

Nicole

ATTENTION AMAZON: Now is your golden opportunity to poach the Netflix customer base.

Jules Patterson

I read this post about a week ago. I have to agree with some of the people. Its only 7.99. If it brings so much aggravation....move on. That being said I did have to call Netflix last weekend. The person I talked to was beyond useless and in Denver. I asked for a manager. The idiot transferred to another person. Not a manager. The second person asked what happened I told my story. They fixed my issue with my Wii. Then I asked if I could talk to the other persons boss. The good rep Tim I believe told me that person was in Denver and he was in Oregon. I said great can I talk to your boss. He tracked down his Supervisor who was in a meeting. Supervisor Jim got on the phone. All I can tell you is this man was good. I don't know if he really cared I was upset but he made me feel as if he did. Just to make sure I asked if he was in another state. No he was outside of Portland Oregon. And working the graveyard shift. I asked if people call and yell at him. He said it happens but he was in the Army so it doesn't phase him. Bravo

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