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S

I posted here a number of times that Hastings was utterly failing to listen to the advice of Howard Schultz (founder of Starbucks) - an executive who he claimed was a key influence.

Schultz repeatedly warned in his writings not to become overconfident and arrogant and stop listening to customers and management.

Sadly, Hastings pretty followed point for point the errors Schultz made as CEO himself. Human hubris always triumphs, I guess.

Ethan

Not putting any of your own direct quotes, way to stay classy Mike. Good insights though!

MattChance

I don't think their "lost year" is over yet. Remember when announcements about Netflix got you excited? When was the last time they announced anything of note? They are stagnant - something a subscription company cannot be.

CordCutter

Lets just hope Reed has actually learned from his mistakes. It wasn't that long ago people were calling for Jeff Bezos to step down. You don't hear anything about him needing to step down now.

MattStance - I was excited to hear about the Weinstein deal. Getting oscar winners like Undefeated and The Artist is a pretty big deal.

Nialla

What I find interesting is Netflix never advertises they have DVDs now. When they were offering streaming plus DVDs at one price, it was a big deal to have access to both.

If you're looking at the TV ads and Netflix's site, you will see no mention made of DVDs being available. I think this is partly because they want to push the $7.99 price, but there's still a strong sense of wanting the DVD service to die and early death.

I live in an area where some people are lucky to have dial-up because nothing else is available. Not their fault the infrastructure isn't there, but going streaming-only would probably cut off a lot of their die-hard customers who have few other outlets for movie viewing at home.

moviegeek

This report proves Hastings is delusional and needs to go.

Schmye Bubbula

To me, a streaming-only customer from the start, the worst, most user-hostile offense that still is insufficiently appreciated was killing expiration dates beyond merely a couple of weeks out. This makes planning ahead for viewing a crap shoot. When enough people get thrown under the bus halfway through a TV series, I think the crap *really* will hit the fan!

ts

I had never seen that SNL video. It was classic. I'll be chuckling the rest of the day! NF ain't what it once was and a few friends of mine are already talking about getting rid of it. I'm still hanging in w/ streaming only but only because I'm catching up on lots of lost TV series I didn't watch when first aired. Once I'm through those, I'll take a look at their selections again and make a decision. Oh yeah...I will stick with it for Arrested Dev. and House of Cards too. Then we'll see.

Art Artistry

Wait...so you're going to make sure the service has something you want before continuing to subscribe to it? It has something you want now. But if it doesn't in the future you will cancel? I've never heard of anyone making such a ridiculous decision. Seriously why wouldn't you just keep all of your services forever no matter what, that way you can always have access to them at any given second.

As far as there not being any big news. In slightly over 5 months we'll all have access to dreamworks content. So maybe Netflix should hold out on announcing their deals because clearly some of us have some issues with long term memory, oh and House of Cards and Arrested Development are in the works, as well as a second season of Lilyhammer.

ts

"Wait...so you're going to make sure the service has something you want before continuing to subscribe to it? It has something you want now. But if it doesn't in the future you will cancel? I've never heard of anyone making such a ridiculous decision. Seriously why wouldn't you just keep all of your services forever no matter what, that way you can always have access to them at any given second."

Ummm... you're being facetious right? I sure hope so.

MH

Arrogant, self-important CEO, stops listening to his own people and the customers. Shocker when things started going down the toilet. Here's a quote to consider:

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."

And another:

"Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines — the ones who actually talk to the customer — are the only ones who really know what's going on out there. You'd better find out what they know. This really is what total quality is all about. To push responsibility down in your organization, and to force good ideas to bubble up within it, you must listen to what your associates are trying to tell you."

I'll leave it to someone to figure out who the above quotes come from.

Theodore Millon

Could Hastings be suffering from a Narcissistic personality disorder?

Perkins Cobb

Fine, if Reed doesn't want to be in the disc business, I wish he'd just sell it off to someone who does, and will attempt to do it right. Because Netflix certainly isn't.

Shanshu73

he gambled on an idea. it failed. no ones saying the ceo of dish needs to go because of his ego with AMC. its a great service.

shthar

I keep hearing about fewer customers, but I still aint got no Hatari DVD.

Wbad

@ Shanshu73. I agree with you "that no one is saying that the ceo of dish needs to go." That's because people know that cable/satellite companies will eventually be obsolete. People in general hate them. They've been scamming customers with their "package deals" for a long time.

This Article shows it was all Hastings back in 2011. I remember when many people on Hacking Netflix posted that he must be getting bad advise from people under him and he was too busy to know everyhting that was going on with HIS company. This article proves he knew exactly what was going on.

Netflix quit sending me e-mails (weekly) that survey me on when I mailed the disc. I've been a customer for over 8 yrs. How about ONE e-mail (survey) about your service in general?

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